William B Frank

*** ******** **** ******

Sterling, VA 20164-5511

703-***-****

Education Analyst

Sanametrix, Inc.

Feb 2017 – Jun 2017

Chantilly, VA

Contracted as a Partner Support Center (PSC) Analyst working on the Civil Rights Data Collection (CRDC) for the Office of Civil Rights (OCR) in the Department of Education (ED). I explained to users how to collect data, answered questions about the survey, helped users resolve errors and assisted them in proceeding towards certification.

Masters in Engineering Management

The George Washington University - School of Engineering & Applied Science

Aug 2014 – Jun 2016

Washington D.C. Metro Area

I finished my graduate coursework in Engineering Management the summer of 2016 and am looking for my next challenge.

Electronics Technician

United States Postal Service

Aug 2008 – Apr 2014

Dulles, VA

Troubleshot, repaired, upgraded and maintained high-speed mail sorting equipment.

Mr. Mom

Home

Nov 2006 – Aug 2008

Stay at home Dad

William B Frank (con’t)

Various Positions

America Online

May 1995 – Nov 2006

Dulles, VA

- Global Network Operations Systems Programmer

Plan, design and build tools to monitor the host infrastructure and provided other engineers with non-programmatic support.

- Global Access Network Broadband Programmer/Analyst

Create middleware and automated systems solutions to monitor contract compliance and reduce manpower needs.

- Corporate Business Systems Operations Analyst

Monitor billing systems and apply the appropriate corrective action.

Assisted in developing the Operational Readiness Center.

- Network Operations Center Network Operator

Monitor host infrastructure and client software interactions by correcting or escalate issues and problems to engineers.

- Network Operations Center Tape Administrator

Defined the scope and responsibilities of corporate tape administration to ensure backup, storage and recovery of data.

- Member Services Technical Support Representative

Assisted customers with the client software configuration on their hardware and customer education of the service.

Education

The George Washington University

Master’s Degree

Engineering Management

2014 – 2016

Strayer University

Bachelor’s Degree

Computer Information Systems

1997 – 2004

William B Frank (con’t)

MILITARY SERVICE

United States Air Force, December 1981 to April 2004

U. S Air Force, Active Duty, 1981 - 1991

Supervised production of five shops to fix aircraft based on flying schedule, manpower and other resources.

Authored a training course on Global Positioning Systems (GPS) for the Strategic Air Command (SAC).

Co-authored a training course for KC-135 general aircraft maintenance for Strategic Air Command (SAC).

Instructed military personnel, Department of Defense employees and foreign nationals in the maintenance, troubleshoot and repair of electronic aircraft equipment.

Scheduled all training for the 20+ instructors at the Field Training Detachment based on the needs of the host base, my higher command and the Air Force as a whole.

Maintained, troubleshot and repaired aircraft communications equipment.

Air National Guard, 1991-2004

Non-voluntary activation into the U.S. Air Force

171st Air Refueling Wing, Pittsburgh, PA 03/03 - 08/03

Presidential activation under Executive Order 13223 dated 14SEP2001.

Participated in Iraqi Freedom, Enduring Freedom and Noble Eagle supporting worldwide air operations.

Non-voluntary activation into the U.S. Air Force

60th Air Expeditionary Wing, Rhein-Main AB, Germany 05/99 - 07/99

Presidential activation under Executive Order 13120 dated 27APR1999.

Participated in Noble Anvil supporting air operations over Kosovo under operation Allied Force.

Military Training

Instructional Systems Development, Technical Writing, Technical Training Instructor, Human Communications

Commendations

Expeditionary Forces Medal, Kuwait Defense Ribbon, Commendation Medal, Two Achievement Medals, 1 Combat Tour

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