Manager Project

BALAJI RAGHUNATH, MBA, SCPM

**** ********* **** #*, *********, CA 95014 408-***-****

******.*********@*****.***

ACCOMPLISHED HANDS ON PROGRAM/SR PROJECT MANAGEMENT PROFESSIONAL with 20+ years driving system development and project management (using RUP, Water-fall and Agile methodologies) through complex large business process engineering, Finance, HR, Payroll, marketing, order management, supply chain/logistics, Compliance, risk management, and CRM initiatives in high profile technology, FDA regulated environments (pharmaceutical, bio-tech and medical devises), finance/banking, and retail industries. Cultivate strong internal and external rela- tionships with executives, stakeholders, vendors and international 3rd party teams. Very good hands-on experience in leading process improvement and keep large-scale implementations on schedule and within budget. Plan UAT, regression testing, and report the project health in the form of status reports to the stakeholders.

Working knowledge in MS Office Suite, SharePoint, Clarity, Propel (Cisco), and SQL queries. Stanford University Certification in Advanced Project Management (SCPM), Stanford Universi- ty, California – PMP Equivalent.

Currently doing Scrum Master Certification. Expected to complete this by October, 2017 MS Project Certification

CAREER ACCOMPLISHMENTS

Managed Resource (Geographically distributed teams), Portfolio Planning, Project Plans/Timelines, and Roadmap to project delivery, governance, and customer adop- tion. Used various software development methodologies like Agile, Waterfall etc.

Good working knowledge in using various marketing campaign automation tools like Eloqua (Oracle Product).

As a member of the Apple’s BPR team (Consulting PM), coordinated the various releas- es of SAT (Supply Allocation Tool) over a period of 8 months (March 2011 to Oct 2011). Led the UAT testing that included business cases to conduct end-to-end testing, identi- fying/maintaining scope in addition to document and provide feedback on project risks and issues. The business team spread across different global regions like Europe, APAC, and USA. Prioritize the projects in the project portfolio according to ROI, risk, and ef- ficiency outcomes.

Involved in software selection and implementation of Finance, HR & Payroll modules for different clients like Accuray, SBM Site services etc.

Led the implementation of Serial number tracking system for LifeScan’s products (Dia- betic Strips) to counter the duplication of the LifeScan’s products in various countries so that the product could be tracked where they are sold or distributed. This was done at the Pallet/Case and carton level.

Led the integration project between JDE OneWorld, LifeScan’s ERP system and Red- Prairie (WMS system used by Exel logistics / DHL, 3 Party Logistics provider used by Lifescan’s Shipping and Receiving operations). This is a large scale complex eCom- merce program implemented in 2 phases, 1st phase (18 months from 2008 to 2009) in- volved developing about 11 EDI 8xx and 9xx series transactions, the 2nd phase (1 year from 2011 to 2012) involved modifying the EDI transactions to handle product serial numbers. Acted as an advisory project manager on most of other projects that fol- lowed the risk-based approach in the execution.

Generated an additional $5 million in revenue by leading implementation of a contract management system for LifeScan’s marketing division through design, development, testing of a new portal that could be used by customer and integrated into a backend system (NetSuite-Saas based system).

Primary Subject Matter Expert (SME) for Solutioning, end-to-end process flows, busi- ness requirements, testing and issue resolution.

Led daily Sarbanes-Oxley compliance and implemented risk mitigating strategies.

Oversaw development of BI/ERP solution for Europe Finance team at LifeScan, ensur- ing manufacturing variance and General Ledger transactions through JDE OneWorld could be rolled into appropriate accounts for Scotland and U.S. Johnson & Johnson ac- counts.

Administered a $4 million project budget and successfully managed up to 3 projects simultaneously.

Developed and managed the banking/finance systems related projects for Esanda Fi- nance (ANZ banking group) and Peerless Systems (Dallas, TX)

Directed 20+ staff in areas of IT and business operations as well as international 3rd party contractor teams.

Developed and managed budget requirements ($3 million) for application remediation, hardware requirements and operating system migrations involving Win 7 OS across EMEA, UK, APAC, and North America.

Successfully gained executive approval to continue project after 3rd party couldn’t de- liver by simplifying a system design that allowed for sending serial numbers to multiple levels for shipping information to better handle a volume of 1 million daily. PROFESSIONAL EXPERIENCE

Experience

Pharmacyclics. – Sr Project Manager (Consultant) Mar 2016 – Till now

• Currently working at Pharmacyclics as a Sr Project Manager (Consulting). Responsible for Project / program management, business partnership and solutions delivery for the following functional areas:

Sales Operations, Marketing & Medical Affairs -

Veeva CRM to support the Sales operations, Interacted with Veeva Open Data team and Online DCR (Document Change Control) teams. Designed and implemented an integration between Eloqua and Veeva CRM systems.

Eloqua (Cloud based Marketing Campaign Automation Tool, an Oracle product) to support the Marketing operations/email cmpaigns.

Web Development -

Led the redesign of Pharmacyclics website and other websites related to various drug indica- tions.

Finance and Supply Chain and manufacturing:

Microsoft Dynamics – AX (upgrade from AX r2 to R3), This is used as an ERP to support the com- pany’s supply chain operations. Also involved in process improvement initiatives for Procure to Pay processes like defining the AP tolerances, vendor master optimization etc. JP Morgan Chase Integration with ERP – Managed this banking project from inception to post production support. Implemented to support the Accounts Payable process so that vendor payments can be made from JPM Chase bank to Pharmacyclics’s vendors. Human Resources – Implemented GloboForce (Cloud based), a Rewards & Recognition System for employees to nominate and redeem the awards.

Pfizer Inc. – Project Manager/Manufacturing Process Architect (Consultant) June 2015 – Jan 2016

• Reviewed the Contract manufacturing functionality requirements for various Pfizer sites and mapped the processes into the ERP system used by Pfizer. Contract manufacturing used by Pfizer highly cross-functional and it requires breadth of knowledge in various functional areas in addition to good coordination skills to deal with various domain experts in addressing the challenges.

Various Clients – Sr Project Manager – (Consultant) May 2014 – May 2015

• For Dunmore, involved demonstrating JDE E1 9.1 version manufacturing and distribution mod- ules in a pre-sales capacity.

• Clients include Granite Constructions (Watsonville, CA) and Dunmore (Philadelphia). Used vari- ous project management methodologies like Agile/Scrum in Granite Constructions in the im- plementation of JDE E1 9.0 version, Insight BI tool upgrade and participated in the roadmap discussions with the senior management. Prepared the project portfolio and led the implemen- tation of the key modules / software for Granite in the manufacturing/distribution/finance modules.

LifeScan (Johnson & Johnson) Oct 2011 – Dec 2013

Program Manager (Consultant) Milpitas, CA

• Veeva CRM to support the Sales operations and designed an interface between Veeva and ERP system to support the customer creation and lead generations.

• Led the Windows 7 migration project as a program manager, this involves the following respon- sibilities:

• Identify the stake holders across various departments in different geographical areas.

• Coordinating the application identification, testing, remediation activities so that the ap- plications are Win 7 compliant.

• Identify the budget requirements for application remediation, hardware requirements, Operat- ing system migration for various regions (EMEA, UK, APAC, North America) and come up with deployment planning of the new Operating system.

• Follow the necessary SDLC requirements since the applications encompass various regulatory requirements like GxP, Privacy, Quality, HIPAA and Legal policies. Microsoft Sharepoint was used to store and maintain the documents to improve the efficiency and usability.

• Led the implementation of Contract management system for LifeScan’s marketing division. As part of this initiative, we have designed, developed, tested, and implemented the new web portal through which the customers can create the profile and this is integrated into the ‘Net- Suite’. (Backend system). This has generated additional $5 million revenue for LifeScan.

• BI/ERP solution for Europe Finance team so that the manufacturing variance/General Ledger transactions could be rolled into the appropriate accounts.

• Led the implementation of BI/ERP solution for Europe Finance team so that the manufacturing variance/General Ledger transactions could be rolled into appropriate accounts. This is for J&Js Scotland & US divisions. Role involves identifying the Stake-holders in addition to coordi- nating the requirements analyzing the process requirements, identifying the team members, and making sure the implementation methodology follows the required SDLC process.

• Led the Serial # Tracking project implementation for LifeScan’s Serialized products, this in- volves coordinating with the business and the outsourcing partners including the 3PL (3rd party logistics providers) in the requirements planning process and the implementation of the solu- tion using the EDI 8xx and EDI 9xx tools. Extensively used CLARITY tool for managing the project including the SDLC deliverables.

Apple Inc. Mar 2011 – Sep 2011

Program/Project Manager (Consultant) Cupertino, CA

• As BPR (Business Process Re-engineering) project manager, coordinate the implementation of Supply Allocation Tool (SAT), a tool that is used to improve the process of allocating supplies to the incoming Sales orders from different channels.

• Coordinate the project activities between business/IS & T, lead the UAT process in addition to planning the cutover activities for different product releases.

• Manage the project management activities like preparing the status reports to be presented to the core team/Leadership committee and coordinate the preparation of the business require- ments for the subsequent phase of the project.

Cisco Systems Sep 2010 – Dec 2010

Program Manager (Consultant) San Jose, CA

• Led the planning, implementation, overall direction, and execution of FAST 2011 (Supply chain process improvement initiative involving various contract manufacturers) from IT point of view ensuring consistency with Strategy, commitments, and objectives.

• Prepared the program/project structure involving business/IT teams and the associated gover- nance structure.

• Manage program budget & Project activities using HP-PPM tool PROPEL

• Managing IT Deliverables, plan & Schedule project timelines.

• Provide direction & support to the project teams.

• Prepare and coordinate the status meetings with the project team members and the key stake- holders on a bi-weekly/weekly basis to provide the project updates on project progress, risks and its mitigating strategies and solutions to the identified problems. Baxter HealthCare Nov 2009 –

July 2010

Sr Architect/Sr Program Manager (Consultant) Chicago, IL

• Led a team of consultants in the ERP upgrade project involving JD Edwards Enterprise one

(8.12), involved in coordinating the software development activities, addressing functional/ Process issues in consolidating 31 instance of the ERP system into 5 regional instances. Some of the functional areas include Pricing, Order to Cash, Procure to pay areas. This involved coordi- nating with various company executives at different levels in making sure the process changes identified are implemented with minimal impact to other business areas.

• Additional responsibilities include acting as the project coordinator/track lead in multiple projects (Oracle BI tool/publisher for Enterprise Reporting, Supply chain related projects) to track status of project plans and deliverables. The team consists of about 10 developers, 5 ana- lysts in addition to the 10 members from the business side. Solar Components LLC Aug 2009 –

Oct 2009

Systems Architect/Program Manager (Consultant) Campbell, CA

• As a consultant for small start-up(started by ex C-level executives in various high-profile com- panies) automated the business processes involving E-Commerce, distribution, manufacturing and financial processes using Shop-Site, pcMRP and QuickBooks systems. This involves exchang- ing the business data between the company’s application systems and the 3rd party manufac- turer and logistical operations in China. Coordinated the projects involving software vendor, outsourcing partner and the Solar Component’s users. LifeScan (Johnson & Johnson) March 2008 –

May 2009

Project/Program Manager (Consultant) Milpitas, CA

• As a Program manager, led the implementation (including coordinating the software develop- ment activities using JDE ERP system) of process changes in the commercial operations division

(from Sales Ops to Finance) that are aligned with Johnson & Johnson's global process initia- tives. Functional areas include the Lifescan's Supply chain (involving JDE OneWorld, DSI & Pre- cision etc.), Advanced Pricing, Manufacturing and finance processes and integrating the changes with the LifeScan's 3PL or trading partner's (EXEL) system Red Prairie-Scan Code sys- tems using various EDI's (both 800 and 900 series). Impact to the existing BI reports (Cognos) were also analyzed.

• Coordinated in providing support for preparing SOPs/necessary protocols, validation plans, identified system requirements for 21 CFR Part 11 requirements. Present recommendations and escalate issues project managers/Sponsors on a need basis.

• Managed/Coordinated a team of business analysts and developers in LifeScan as well as the trading partner's team members in addition to coordinating the project activities (develop- ment, QA process, cut-over activities and post go-live support) with LifeScan's users and their IT personnel.

• Responsible for issues management - Proactively identify, manage and communicate risks and the strategies to mitigate them.

• Coordinate the training activities on the process changes and mentor the team members. Accuray Inc. Feb 2007 -

March 2008

Applications & IT Compliance Manager Sunnyvale, CA

• Led a team of 4 business analysts and 5 developers involved in the maintenance and custom development of company's ERP system Microsoft's Great Plains, CRM in addition to BI reports and Sharepoint systems. Implemented the process improvement initiatives in Sales Operations- from lead/pre-lead generation, Marketing, manufacturing and QA departments. Also, involved in the selection of a suitable BI tool set for the company.

• Responsible for managing/Coordinating day-to-day functions of IT Sarbanes-Oxley compliance efforts, review of work etc. Identify the risks and implemented the risk mitigating strategies. Develop & Manage Project budgets and schedules.

• Coordinating the internal and external audits required with all levels of management including C-level executives so that the company can become FDA and SOX compliant.

• Extensively in worked with QA in preparing SOPs/necessary protocols, validation plans & pro- cesses for 21 CFR Part 11 requirements. Participated in QSR activities. Coordinated with QA in identifying & implementing the PLM, Quality management system solutions.

• Provided mentoring and career development guidance, awarded promotions and set compensa- tion to the team members.

• Implemented the change control processes in the IT applications and the infrastructure areas.

• As part of the company’s Portfolio/Program management processes, responsible for identifying prioritizing and implement the projects needed to implement the Accuray's process re-engi- neering initiatives. Align functional and technical resources for different projects to ensure effective team performance.

Align Technology Jan 2006 – Dec 2006

Development Manager Santa Clara, CA

• Led a team of 3 business analysts and 4 developers involved in the maintenance of company's ERP JD Edwards OneWorld, BI and various interfaces with MES and Sales Force.com systems. Extensively worked with Sales operations team in implementing Siebel CRM and the company’s ERP system.

• Designed and coordinated the implementation ‘ePay’ system between JD Edwards applica- tion system (ERP) and Bank of America so that customer’s payments can be automatically applied to open invoices in the ERP system. Impact to the existing BI reports were analyzed and rewritten.

• Implemented the change control processes in implementing IT changes.

• Responsible for managing/coordinating day-to-day functions of IT Sarbanes-Oxley compliance efforts, review of work etc. Identify the risks and implemented the risk mitigating strategies.

• Coordinated in providing support for preparing SOPs/necessary protocols, validation plans, identified system requirements for 21 CFR Part 11 requirements.

• Coordinating the internal and external audits required with all levels of management (repre- senting different functional areas) including C-level executives so that the organization can become FDA and GMP compliant.

• As part of the company’s Portfolio/Program management processes, responsible for identifying prioritizing and implement the projects needed to implement the Align Technology’s process re- engineering initiatives.

Alps Electric USA, Wattstopper Inc. May 2005 – Jan 2006 Lead Consultant Santa Clara,

CA

• Responsible for designing, developing the software applications in the areas of distribution, manufacturing, Advanced Pricing, commissioning processes as part of the business process re- engineering in addition to providing the strategic analysis of the software requirements to sup- port their business processes in the foreseeable future. Affymetrix. Inc. Jan 2003 – Apr

2005

Program Manager-Applications Santa Clara, CA

• Responsible for understanding and improve the business processes of Affymetrix and the ap- plications needed to support the enterprise and implement the strategic program initiatives that have a measurable financial impact within the company’s global business FDA regulated environment. The functional areas covered include in Sales Ops, Marketing, Supply Chain in- cluding Advanced Pricing and Finance areas.

• Coordinated in providing support for preparing SOPs/necessary protocols, validation plans, identified system requirements for 21 CFR Part 11 requirements.

• Participated in the Application Road-map discussions and also identify and justify the potential investments in new technologies. This includes short-listing the vendors after vendor evalua- tions, conducting proof-of-concepts and coordinate implementing the selected for PLM, QMS systems in the company while maintaining architectural vision for the Affymetrix’s global busi- ness environment.

EDUCATION & PROFESSIONAL TRAINING

Master of Business Administration (MBA), San Jose State University, California Bachelor of Engineering (BE), Madurai University, India Oracle (JDE) functional Training

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