Executive Administrative Assistant, Sales,Customer Service and Managem

TRACY HOPPER

*** ********* ******, *********, ** 37221 H: 615-***-**** C: 615-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Professional Executive Assistant offering versatile office management, marketing skills, coordinating

complex travel arrangements and administrative support for executive-level staff. In addition to my current

positions, have experience in Hotel Management for 12 years and Retail Management for 13 years and I

owned my own business in the Tour and Travel Industry.

SKILLS

Dedicated team player Highly organized

Event planning Strong verbal communication

Excellent time management skills Creative problem solver

Microsoft Outlook, Word and Excel Strong client relations

Exceptional telephone etiquette Multi-line phone talent

Excellent planner and coordinator Medical terminology knowledge

Adherence to high customer service standards Conference planning

WORK HISTORY

Facility Liaison and Events Coordinator, 04/2012 to 08/2017

First Call Ambulance Service, Inc. – Nashville, TN

Effective liaison between customers and internal departments.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Promptly responded to inquiries and requests from customers.

Managed work flow to meet or exceed quality service goals.

Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard

goals.

Executive Administrative Assistant, 06/2007 to 04/2012

First Call Ambulance Service, Inc. – Nashville, TN

Managed the CEO's complex and frequently changing travel arrangements and coordinated the pre-planning

of trips.

Compiled and analyzed sales and marketing reports.

Supplied sales and marketing support to our sales force and ordered all promotional items

Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.

Created expense reports, budgets, filing systems and contracts

Conducted research to prepare, gather and proof briefing materials, agendas and documents for all

executive-level meetings.

Developed and maintained an alert system for upcoming deadlines on incoming requests and events.

Processed travel expenses and reimbursements.

Researched, proposed and implemented vendor services to decrease costs to organization.

Distributed company-wide announcements, booked conference rooms and coordinated catering for annual

staff development forum.

Administrative Assistant, 01/2007 to 06/2007

First Call Ambulance Service, Inc. – Nashville, TN

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Organized all new hire, security and temporary paperwork.

Answered and managed incoming and outgoing calls while recording accurate messages.

Screened applicant resumes and coordinated both phone and in-person interviews.

Ordered and distributed office supplies while adhering to a fixed office budget.

Planned and coordinated materials for board meetings, committee meetings and staff events as well as any

catering needed

Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.

Medical Billing and Collections Specialist, 05/2005 to 01/2007

First Call Ambulance Service, Inc. – Nashville, TN

Correctly coded and billed medical claims for various hospitals and nursing facilities to include hospice and

special events

thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and

knowledge.

Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical

documentation.

Verified patient's eligibility and claims status with insurance agencies.

Diligently filed and followed up on third party claims.

EDUCATION

High School Diploma:

Deer Creek High School - Edmond, Ok

2 year Certificate: Drafting and Architectures,

Francis Tuttle Technology Center - Oklahoma City, OK

1 year Certification: Medical Assistant,

Francis Tuttle Technology Center - Edmond, OK

VOLUNTEER ACCOMPLISHMENTS

Junior League - Greenhill\'s location

West Nashville Sports League

Contact this candidate