Customer Service Medical
Resume:
PATRICIA T. CRUZ
**** *. ***** ******, **** **** • Los Angeles, CA 90033
Mobile: 323-***-**** • *********@*******.***
US Citizen • Secret Security Clearance 08/12/16 to 06/14/2025 • GS-7/10 Availability: Job Type: Permanent Work Schedule: Full-Time Desired Locations: United States - GUAM
SUMMARY OF QUALIFICATIONS
32 years of experience in federal service in Administrative Support capacities for the Department of Defense, U.S. Naval Operations, U.S. District Court of Guam as Courtroom Deputy / Jury Administrator, U.S. Department of Justice as Lead Legal Assistant in Guam, U.S. Naval Supply Depot in Guam, Commander Naval Marianas (COMNAVMAR) as Editorial Assistant; The University of Guam as Secretary; Guam Memorial Hospital as the Pathologist of Guam Transcriptionist; and the Local Government Superior Court of Guam as Court Stenographer.
• Highly skilled and experienced in providing administrative support in the conduct of a variety of official ceremonies and events while assisting with planning and coordination of official visits.
• Liaison for the Medical Military Corps Navy Trauma Training Center (NTTC) under the Command of the Naval Operational Medical Training Center (Bureau of Medicine) and the LAC+USC Medical Center, Los Angeles as Administrative Service Manager, County of Los Angeles.
• Provide assistance, advice and guidance to organizations in arranging for large and small scale conferences that run between one and five days or more.
• Coordinate and schedule location for event and plan ground transportation services for visiting Distinguished Visitors utilizing vehicles assigned to the appropriate office.
• Information Management; manage multiple applications on updated public website simultaneously with NMOTC Travel and Credentialing Offices to ensure timely processing of all applications; funding and lodging.
• Flexible to work unusual or long hours with short notice, including weekends and holidays.
• Experienced and flexible to travel to other activities, escorting dignitaries to ships and commands, and supervising dry runs to naval facilities with designated drivers.
• Forward-thinking leader who inspires growth and team collaboration in support of productivity.
• Known for customer service quality and professionalism with a positive “can do” attitude.
• Possess a strong commitment to the company with a high aptitude for learning new job functions.
• Accomplished at working under pressure and meeting deadlines in a fast paced environment.
• Results oriented, reliable, goal driven achiever who consistently meets and exceeds expectations.
• Exceptional organizational and time management skills to forecast plans and work efficiently.
• High-energy with a strong work ethic always ready to meet new challenges.
• Excellent problem solving skills to implement quick and proper resolutions and mediate conflict.
• Outstanding interpersonal, oral and written communications skills including public speaking. Computer Proficient: Microsoft Office; Word, Excel, PowerPoint, proprietary applications and quick to learn new programs, system and software.
Awards and Recognition
Outstanding Achievement - White House Medical Unit 02/26/2017 In Support of The White House Medical Unit and The President of The United States Special Act Award Navy Medicine Operational Training Center 10/01/2015 to 07/31/2015 Plank Owner Navy Trauma Training Center 09/2002
WORK EXPERIENCE
DEPARTMENT OF DEFENSE 06/2003 to Present
1200 N. State Street, Room 1050, Los Angeles, CA 90033 Hours per week: 47.5 per week Supervisor: LT Jarrett White 323-***-****) Salary: $58,096.00 Per Year Okay to contact this Supervisor: Yes Series: 0344 Pay Plan: GS Grade: GS 7 / Step 10 MANAGEMENT ASSISTANT (This is a federal job)
Duties, Accomplishments and Related Skills:
ADMINISTRATIVE SUPPORT
Ensures all required documents for Criminal Background waivers and Live Scan appointments are submitted to Los Angeles County Human Resources Department by pre-established deadlines for the Department of Justice Fingerprinting process.
Ensures all required documents for rotator Lines of Accounting are submitted to NMOTC travel office by pre-established cut-off date.
Initiates work requests for maintenance of IT, telephonic and fax equipment within two (2) hours of notification of a problem.
Assists staff with timely and accurate completion/submission of personnel documents such as Release from Active Duty (RAD), Multi-year Specialty Pay (MSP), Additional Special Pay (ASP) and Incentive Special Pay (ISP) per the Navy Correspondence Manual. Timely = submission within three working days of receipt.
Enters USNR rotator information into TOPS for action by PSD Camp Pendleton. Submits staff recall roster to NEMTI prior to the 1st day of each month. Notifies staff, orally or via email, of work related issues and schedule changes within 24 hours. Attends routine weekly staff meetings.
LIAISON Between The Navy Trauma Training Center (Navy Personnel) and The County Of Los Angeles Medical Center Personnel And Administration Submits auditorium and AV support requests to LAC+USC Medical Center PAO seven days prior to event, submits requests for photographic services for incoming student ID photos, curriculum photos, graduation photos and VIP visits to LAC+USC Medical Center Med Photo Lab seven days prior to event. Submits requests for VIP support to include distribution of flyers and posters, interoffice invites, luncheons, PAO coverage and photographic services to LAC+USC Medical Center PAO seven days prior to event.
CUSTOMER SUPPORT
Promotes positive work environment through professional interactions with internal and external customers.
Provides courteous customer service to internal and external customers with no more than one (1) substantiated complaint per rating period.
Submits timely and accurate requests for government travel credit cards for newly reporting staff. Timely equals submission within 30 working days of arrival. Accurate equals less than two errors per document upon first submission, no errors upon resubmission. Resolves travel related pay discrepancies for students as required. Notifies personnel selected for training via e-mail six (6) weeks prior to course start to request that all documents required by NMOTC travel office, NMOTC credentialing office and LA County Employee Health and Human Resources be received no later than 7 days prior to course start date. Reviews 100% of submitted documentation for completeness and submits to appropriate departments by pre-established deadlines.
Sends e-mail to all student candidates not selected for training six (6) weeks prior to course start date to advise them of the option to resubmit for a future class. CREDENTIALING of Navy personnel with the Los Angeles county human resources live scan process. Submits credentialing requests for privileged provider rotators requiring ICTB clearance to NMOTC by pre-established deadline.
Submits credentialing requests for privileged providers, nurses and corpsmen to LAC+USC Medical Center Department of Human Resources, Hospital Attending Staff Office and Department of Employee Health by pre-established deadline.
Provides incoming rotators with LAC+USC Medical Center induction paperwork including provision of employee handbook, LAC+USC personnel safety handbook, HIPAA exam and Fire Safety procedures within 1 day of course selection notification. Provide effective administrative support for coordinating a Navy trauma training course on a monthly basis as evidenced by successful administrative support work for the Navy Trauma Training Center
(NTTC).
Assigned as one of the lead NTTC course coordinators for the organization with staff consisting of highly professional medical providers, Nurses, one Chief, one Corpsman; and a monthly class make-up consisting of up to approximately 24 students to include Active Duty Military and Reservists all in the medical corps, including the Israeli Defense Forces and Canadian Forces all in the medical field. Manage multiple applications on updated public website simultaneously with NMOTC Travel and Credentialing Offices in order to ensure timely processing of all applications. U.S. DISTRICT COURT OF GUAM 10/1991 to 11/2002
520 West Soledad Ave., 4th Floor, US Courthouse, Agana Heights, GU 96910 Hours per week: 49.5 Supervisor: Rosita San Nicolas 671-***-****) Salary: $49,000.00 Per Year Okay to contact this Supervisor: Yes Series: 0344 Pay Plan: JS Grade: 27 equal to GS-11 / step 7 COURTROOM DEPUTY / JURY ADMINISTRATOR (This is a federal job) Duties, Accomplishments and Related Skills:
Managed the civil and criminal case load of the chief judicial judge for for the District Court of Guam including the maintenance of all control records/exhibits related to such cases. As related to the orderly judicial processing of cases and matters, responsibilities included the following representative duties:
• Processed incoming case related mail for conformity with procedures, rules and docketing; maintenance of judge's calendar of all scheduled court proceedings in both an electronic and paper format.
• Scheduled all case related events including preparation and transmittal of notices to affected parties and counsel.
• Attended court proceedings as may be required, and thereafter prepared minutes and short orders including judgments for filing; final edit, format and upload of notices, minutes, decision, orders and judgments to the court automated electronic case filling system, CM/ECF.
• Coordinated scheduling and attendance of court reporters, interpreters, and jury panels with clerk's office staff.
• Reviewed and evaluated case management reports keeping the Judge and Law Clerks Informed of case status for administrative purposes.
Served as liaison to other judge chambers, Clerk of Court, U.S. Probation/Pretrial Services, U.S. Marshals Service, U.S. Attorney, Federal Defender, the Guam Bar and the Public at large. As the role of technology in case administration continued to expand, in consultation with the assigned judge and clerk of the court, the duties and responsibilities attendant to this position continued to evolve, and therefore, remained subject to change. U.S. DEPARTMENT OF JUSTICE 11/1989 to 10/1991
Sirena Plaza, 108 Hernan Cortez, Suite 500, Hagatna, GU 96932 Hours per week: 49.5 week Supervisor: Frederick A. Black, US Attorney 671-***-****) Salary: $38,000.00 Per Year Okay to contact this Supervisor: Yes Series: 0986 Pay Plan: GS Grade: 6 LEAD OFFICE MANAGER (This is a federal job)
Duties, Accomplishments and Related Skills:
Lead Legal Assistant with the U.S. Attorney’s Office, responsible for case preparation duties including; reviewing case records, assembling necessary information, and updating case progress in case jackets; gave oral presentations and produced written reports. Researched a variety of legal problems by locating applicable precedents, legal opinions, statutes, and orders by computerized information or hard copy; analyzed and organized facts and evidence and presented material in written form.
Interviewed persons in person and over the telephone regarding complaints,epositions, and statements. Analyzed and investigated corpus problems and other evidentiary problems and summarized information in detailed written form.
Demonstrated continuous effort to improve operations, decrease turnaround time, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service. Knowledge and abilities consisted of legal terminology, principles, precedents, procedures, and research methods. Rules of the court, evidence and discovery, federal privacy act, Freedom of Information Act, and City ordinances. Investigated and reviewed techniques and procedures. Understood and followed written and oral directions, worked cooperatively with other employees, customers, clients and the public.
Produced documents written in the English language using proper sentence structure, punctuation, grammar and spelling. Communicated orally in the English language with customers, clients and the public by telephone and in a face-to- face, one-to-one setting. COMMANDER IN CHIEF COMMANDER NAVAL BASE GUAM 11/1984 to 11/1987 Commander Naval Forces Marianas Nimitz Hill, GU 96915 Hours per week: 40 Supervisor: Admiral T. J. Johnson (000) Salary: $15,316.00 Per Year Okay to contact this Supervisor: Yes
EDITORIAL ASSISTANT
Duties, Accomplishments and Related Skills:
All administrative and clerical work as requested by the Admiral, ComNavMarianas, Guam U.S. NAVAL SUPPLY DEPOT 11/1984 to 06/1986
Naval Station, Guam 96630 Hours per week: 40
Supervisor: Bill Meeks (deceased) (Main: 671-***-****) Salary: $6.18 Per Hour Okay to contact this Supervisor: Yes Main Phone Series: 0086 Pay Plan: GS Grade: 5 CLERK / STENOGRAPHER (This is a federal job)
Duties, Accomplishments and Related Skills:
Stenography and immediate transcription of all stenography for the Commanding Officer. Entry of Naval Supplies into electronic system, other duties as assigned. UNIVERSITY OF GUAM 09/1984 to 11/1984
Government Of Guam, Mangilao, GU 96914 Hours per week: 40 Supervisor: Dr. Michael Caldwell 671-***-****) Salary: $5.15 Per Hour Okay to contact this Supervisor: Yes
SECRETARY
Duties, Accomplishments and Related Skills:
Secretarial work: typing, filing, answering phones, customer service, proof reading, office related errands out of the office.
EDUCATION
SANTA MONICA COLLEGE OF COURT REPORTING Santa Monica, CA 12/1981 GPA: 4.0 of a maximum 4.0
Relevant Coursework, Licenses and Certifications.
Notary Public 1981 to 2001
Court Reporter License 1981 to 1990
Diploma Notre Dame High School, Talofofo, Guam 1977 PROFESSIONAL REFERENCES
Kathy Thompson
IT Specialist
NEMTI
Bldg. 632044 Cristianitos
Camp Pendleton, CA 92055
760-***-**** x256
*****.*.*********.***@****.***
Gigi Ta
Supervisor
DHS/LAC+USC Medical Center
Onsite Human Resources Office
2020 Zonal Avenue, IRD Bldg., Ground Floor, Room 22 Los Angeles, CA 90033
Main: 323-***-****; Fax: 323-***-****
***@***.********.***
Sandra Corali
Senior Chief
Yeoman
U.S. Navy Reserves
EFF
******.******@****.***
Phone: 757-***-****
Pilar Laguana
Guam Visitor’s Bureau
Marketing Manager
Ypao Road
Tamuning, Guam 96911
*****.*******@*********.***
Richard C. Curley, CDR, RN, USN
Navy Trauma Training Center (NTTC)
1200 N. State Street, Room 1050
Los Angeles, CA 90033
323-***-****, ext. 29
*******.*.******.***@****.***
Jeffery Ricks, CDR, MD, US Navy
Naval Medical Center San Diego
Emergency Department
34800 Bob Wilson Dr.
San Diego, 92134
Business : 619-***-****
*******.*.*****.***@****.***
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