Technical Support Management

Location:

Atlanta, GA

Posted:

October 04, 2017

Contact this candidate

Resume:

DARRYL M. SCOTT

***********@*****.*** Atlanta, Georgia 770-***-****

http://www.linkedin.com/in/darrylmscott

COMPUTER SYSTEMS ENGINEER - SME

Implementing computer systems and storage area networks improving

customer’s bottom line and recovery capabilities

Skilled with the expertise in providing world class support to highly recognized Fortune 500 companies. Experienced technically in a vast number of systems and applications. Strong collaborator, and trainer. Excellent troubleshooter of systems, applications and network problems. Learns quickly, staying at the forefront of new technologies.

Expertise in:

System Design & Setup

Backup & Recovery

Disaster Recovery

Storage

SAN Environments

Networking

TECHNICAL SKILLS

Hardware: IBM: iSeries, pSeries, i5, AS/400, HMC EMC: VMAX external storage, Data Domain virtual tape library

Operating Systems: IBM i, AIX, VIOS, OS/400, i5

Applications: MQSeries, Robot, BRMS, OpsNav, JD Edwards, OneWorld, iTera, TCP/IP, IPSec,

SSH, SSL, SNA, NPIV, SRDF, Navigator MAX, KRONOS, Showcase, PowerTech's Authority Broker &

Compliance Monitor

HIGHLIGHTED ACCOMPLISHMENTS

IMPLEMENTATIONS

Maintained 99.5% system availability and improved system performance and recoverability by installing and maintaining EMC's VMAX external DASD storage and Data Domain virtual tape library.

Implemented 76 IBM i LPARs on pSeries & iSeries POWER servers, providing optimum production and development platforms.

Ensured 100% recoverability by implementing a SAN environment for out-of-region storage and disaster recovery.

Configured VIOS providing shared system access to Ethernet cards and external storage, saving hardware costs.

Saved system downtime and tape purchasing by configuring Data Domain virtual tape library for BRMS and Robot backups.

NETWORKING & PERFORMANCE TUNING

Implemented a companywide MQSeries network, providing seamless processing of orders across multiple platforms.

Maximized system performance by tuning them optimally, saving thousands on processor & memory costs.

Achieved 100% system connection and security by configuring TCP/IP, IPSec, SSH, SSL, SNA.

DISASTER RECOVERY AND MAINTENANCE

Enabled production and disaster recovery capabilities by implementing data centers with pSeries and iSeries servers.

Accomplished 100% success rate of implementing systems and software by engaging vendors, technical leads and SMEs as needed.

Ensured 100% access to all system hardware through efficient management of LPARs via Hardware Management Consoles (HMC).

Maintained consistency in product knowledge by training team members.

Facilitated 100% system availability by configuring and maintaining 11 iTERA High Availability platforms.

Avoided failures and downtime while maintaining the highest level of performance and integrity by upgrading operating systems, installing CUMs and PTFs.

Darryl Scott ***********@*****.*** Page 2

PROFESSIONAL EXPERIENCE

ServIT June 12, 2017 - Present

Systems Consultant - Contractor

Configure and support Power8 systems up to S814 V7R2, HMCs up to V8R8.6 and VIOServers

Configure TCP/IP communications and HA failover for shared Ethernet adapters

Support EVAULT and other IBM i & AS/400 tasks as needed

IBM, Atlanta, GA September 2016 - November 2016

Systems Consultant - Contractor

Provided cloud outsourcing consultation to the Coca Cola Company

Documented current IBM i systems, Data Domain virtual tape library, VMAX external storage & tape libraries

Acquired quotes for POWER 8 systems and for current systems from TechLine, business partners and EMC

Met with upper level management presenting findings and answering questions

Gave the most effective move options for the production and DR systems

Provided a detailed migration plan to have all of the systems migrated by the targeted date

Met with and provided important information to the incoming out-sourcer

Performed other tasks as requested

IBM, Atlanta, GA June 2015 - June 2016

IBM i Support Specialist, managing The Coca Cola Company

Managed & installed 76 IBM i production and disaster recovery LPARs on IBM pSeries & iSeries POWER systems.

Maintained two IBM pSeries Power servers (770 & 750) with 4 VIO (AIX) servers each. Supported and configured

SAN fiber connections to EMC’s VMAX external DASD (NPIV & SRDF). Managed the servers via Hardware

management Consoles (HMC) – processors, memory, etc. Supported and configured EMC’s Data Domain virtual

tape server for BRMS and Robot backups. Managed and performed disaster recovery testing. Performance

tuned the system’s processors and memory, performed work management and monitored DASD and CPU

utilization. Engage vendors as needed. Performed system and O/S upgrades and installed PTFs. Configured and

supported TCP/IP, IPSec, SSH, SSL, SNA and MQSeries communications. Completed special requests for

developers. Trained and helped team members with complex problems, provided end user support.

Applications: Performance Navigator MAX Pro, JD Edwards & OneWorld, Kronos, OpsNav, Compliance Monitor

The Coca Cola Company, Atlanta, GA July 2012 – June 2015 (insourced from Hewlett-Packard Co.)

IBM i System Administrator IV

Managed & installed 76 IBM i production and disaster recovery LPARs on IBM pSeries & iSeries POWER systems.

Maintained two IBM pSeries Power servers (570 & 550) with 4 VIO (AIX) servers each. Supported and configured

SAN fiber connections to EMC’s VMAX external DASD (NPIV & SRDF). Managed the servers via Hardware

management Consoles (HMC) – processors, memory, etc. Supported and configured EMC’s Data Domain virtual

tape server for BRMS and Robot backups. Managed and performed disaster recovery testing. Performance

tuned the system’s processors and memory, performed work management and monitored DASD and CPU

utilization. Engage vendors as needed. Performed system and O/S upgrades and installed PTFs. Configured and

supported TCP/IP, IPSec, SSH, SSL, SNA and MQSeries communications. Completed special requests for

developers. Trained and helped team members with complex problems, provided end user support.

Applications: : Performance Navigator MAX Pro, JD Edwards & OneWorld, Kronos, OpsNav, Compliance Monitor

Hewlett-Packard Co. January 2010 – July 2012

IBM i System Support Engineer, managed The Coca Cola Company & Pfizer Pharmaceuticals

Supported worldwide operations for the company including the Odwalla Co. Managed and configured 16 IBM i

LPARs on iSeries POWER systems and AS/400s. Configured and maintained iTERA High Availability. Managed

disaster recovery . Configured BRMS backups to a 3590 tape library. Managed the servers via Hardware

Management Consoles (HMC) - processors, memory, etc. Performance tuned the system’s processors and

memory, performed work management, monitored DASD and CPU utilization. Performed system and O/S

upgrades, installed PTFs. Engaged vendors on complex situations. Completed special requests for developers.

Trained and help team members with complex problems, provided end user client support. Configured and

supported TCP/IP, IPSec, SSH, SSL, SNA and MQSeries communications. Applications: JD Edwards/OneWorld,

PRISM, Kronos, Central Service, Coke.Net, SPSS, Showcase, FaxCom, Fax Star, MSOURCE, RMS

Pfizer Pharmaceuticals

Supported over 100 IBM i LPARs on iSeries. Managed and supported the Hardware Management Console (HMC).

Performed new installations, O/S upgrades, PTFs. Maintained Mimix High Availability for replication & disaster

recovery. Provided TCP/IP & SNA communications support. Maintained backup and recovery via BRMS.

The Coca Cola Company March 1999 - December 2010

IBM i, AS/400 Support Specialist IV