Customer Service Data Entry

Anthony Caldwell

P.O. Box ***

Arizona City, AZ *5123

*********@*****.***

Phone Number: 760-***-****

Customer Service Associate (CSA)

** ***** ********** ** ******** service, administrative and graphic design

Willing to take on additional responsibilities and challenges

Works effectively as a team member

Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

Possess effective planning, organizational, communication, presentation and interpersonal skills

Work Experience

Furniture Mover Helper

Sullivan Moving and Storage

San Diego, CA

March 2014-August 2017

Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment

Attach identifying tags to containers or mark them with identifying information

Record numbers of units handled or moved, using daily production sheets or work tickets

Read work orders or receive oral instructions to determine work assignments or material or equipment needs

Establishing and Maintaining Interpersonal Relationships

Communicating with Supervisors, Peers, or Subordinates

Making Decisions and Solving Problems

Experience with: Data entry software, Dollies, Handtrucks, Inventory tracking software, Microsoft Excel, Microsoft Word, Pallet jacks

Furniture Mover Helper

Hidden Valley Moving and Storage

Escondido, CA

April 2005-March 2014

Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment

Attach identifying tags to containers or mark them with identifying information

Record numbers of units handled or moved, using daily production sheets or work tickets

Read work orders or receive oral instructions to determine work assignments or material or equipment needs

Establishing and Maintaining Interpersonal Relationships

Making Decisions and Solving Problems

Monitor Processes, Materials, or Surroundings

Documenting/Recording Information

Experience with: Data entry software, Dollies, Inventory tracking software, Microsoft Excel, Microsoft Word

Bad Credit Collector

Ars National

Escondido, CA

March 2004-March 2005

Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment

Receive payments and post amounts paid to customer accounts

Advise customers of necessary actions and strategies for debt repayment

Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise

Documenting/Recording Information

Processing Information

Establishing and Maintaining Interpersonal Relationships

Analyzing Data or Information

Experience with: Autodialers, Debt account management and collection software

Administration Clerk

United States Marine Corps

Camp Pendleton, CA

October 1997-August 2001

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Review files, records, and other documents to obtain information to respond to requests

Interacting With Computers

Documenting/Recording Information

Performing Administrative Activities

Processing Information

Updating and Using Relevant Knowledge

Experience with: 10-key calculators, Desktop computers, Email software

Military Service

October 1997-August 2001: US Marine

I served in the United States Marine Corps for 4 years. My job title was admin clerk as well as correspondences clerk. I also cross trained with helping the legal department as well. My duties were managing and helping keep accountability of over 500 marines and sailors on various military operations and work ups. To list all duties would filled this to capacity so basically I did all general clerical duties as well as accounting responsibilities.

Education

High School Diploma or Equivalent, Business Administration and Management, General

Southwestern College

Chula Vista, CA

August 2001-July 2002

High School Diploma or Equivalent, Business Administration and Management, General

Mesa college

San Diego, CA

July 2002-July 2003

Vocational Certificate or Credential, Medical Insurance Specialist/Medical Biller

Kaplan College

Vista, CA

January 2004-October 2005

Licenses & Certifications

Medical Administration Insurance Specialist - September 2005

Specialized training in medical billing and coding.

Honors & Awards

Certificate of Commendation

Commended for Operation Native Fire for warfare training in administrative duties for the Marine Corps, Army, and Navy.

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