Customer Service Representative
Resume:
Shushanna
Movsisyan
Hollywood
******************@****.***
SUMMARY
Highly self motivated and goal-oriented person committed to pursuing a long-term career is looking for a position of Social Service Assistant // Customer support representative. I am passionate and consistently produce the best campaign possible while remaining always positive, extremely organized and ready to creatively solve any challenge. My excellent communication and collaboration abilities bring value to my work, my team and interpersonal relationships. My volunteer experience, willingness to work with people and provide high quality service make me an exceptional candidate for the required position.
HIGHLIGHTS
● problem-solving skills
● ability ro work under pressure
● great organizational skills
● analytical thinking skills
● quick learner
● excellent interpersonal skills
● great multitasking skills
● proven ability to provide the
highest level of customer service
● self-motivated
● ability to work with various levels
and types of customers.
EXPERIENCE
Customer service representative Brandview Banquet Hall Glendale, CA February 2016 - July 2017
● managed incoming calls and customer service inquiries
● identified and assessed customers’ needs
● provided new products information
● closed out or opened call records
● worked with customer service manager to ensure proper customer service is being delivered
● interpreted and executed directions and requests on Banquet Event Order forms.
● assisted customers in person/via telephone in a polite manner Social service assistant Libertana Home Health
Van Nuys, CA February 2011- November 2015
● assisted social workers
● offered social services and crisis intervention to emotionally disturbed children
● managed the day to day communication with affiliates
● contacted children and families at the request of service workers Customer service representative Brandview Banquet Hall Glendale, CA September 2007 - November 2009
● ensured excellent service standards
● maintained high customer satisfaction
● built sustainable relationship with customers through interactive communication
● resolved any emerging problems and handled customers’ complaints
● managed incoming calls
VOLUNTEER EXPERIENCE
Child support - Los Angeles County Child Support Services Department
September 2016 - November 2016
Clerical support - MEND (Meet Each Need with Dignity), Service Learning Program for LAVC February 2014 - June 2014 PROFESSIONAL KNOWLEDGE
● Proficient in MS Office
● Knowledge of proper serving
protocols.
● Strong communication skills.
● Adhere to department
service standards and to all
health, safety and common
rules and regulations.
● Previous experience using a
point of sale system.
EDUCATION
Los Angeles Valley College, Valley Glean, CA
Associate of Arts, Transfer,Social Welfare and Social Justice February 2013 - present
(Expected date of graduation: December 2017)
Continental academy; Miramar, FL
High School Diploma with honors, August 2008 - August 2010 References Available Upon Request
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