Project Manager

JEFFREY P. MELTON

**** **** ** ** • Auburn, Washington 98092 253-***-**** • **************@*****.***

TRANSITION PROGRAM / IT MANAGER

Dynamic, results-driven program management professional with extensive experience impacting global corporate performance by leading and providing consultative advice and approaches to IT transition programs within end user business environments. Manage and deliver enterprise-wide programs, complex implementations and IT transitions using PMI methodologies, processes and procedures throughout project lifecycles including project scope, schedule, resources, quality, costs and change. Provides functional, technical and process expertise and consultatively lead full software development lifecycle (SDLC) programs. Easily translate client and project requirements into project objectives and tasks, managing and aligning task assignments to project resources, client requirements and following up on the reporting out on and managing project scope throughout the lifecycle. Drives the development of IT strategies, implements strategic vision, product roadmaps and architecture solutions, as well as the delivery of technology deployments for program success. Built and managed multi-functional internal and outsourced global teams on multi-million dollar programs in the delivery of project results on time, target and budget. Creates communication plans to Interface with all areas affected by the project, including end user, executives, services organizations and vendors.

AREAS OF EXPERTISE

Program / Portfolio Management• Relationship Management • Presentations • IT Strategy / Planning • Software Development Program Management • Devops • Security and Fraud Tools Implementation • Tools Product Development • Software Development Life Cycle • Customer Facing • Office365 Agile / Waterfall SDLC • Risk Management • Critical / Complex Implementations • Consulting Services Management • Vendor Management / Outsourcing • Change Management • Capital Planning / Budgeting / Forecasting • Tool Development • Managing SCCM • Understanding of DCM and associated testing • IT Transition Team Building / Mentoring / Management • Solid understanding of Network protocols OSI Model, DNS, DSN FTP & OSPF • ISO Compliance Management • zCloud • Azure • PC and MAC support/management/troubleshooting

PROFESSIONAL EXPERIENCE

IBM Contractor/Collabera, Seattle, Washington • June 2015 – May 2017

Security Transition Technical Project Manager

A Global Technology Services and Product Company

Managing the IBM Security Services transitioning teams with the successful transition of contracted security related services and operational accountability from the client to IBM Services. Lead service delivery competencies, interfacing with client executives and client teams to establish trusted advisor relationship and conducting due diligence to complete the transition of service. Documenting and addressing multi-disciplinary decisions and IBM processes and technical issues throughout the various projects and providing solutions.

Client projects included:

Commonwealth of Kentucky (zCloud Solution) - Implemented a transition and migration of the states existing legacy mainframe capacity and components into a hybrid-managed Z-Cloud Solution utilizing Azure. Results were eliminating capital investments, optimizing software investments, eliminating refresh costs and providing Cloud-like attributes for dynamic capacity growth/ Decline.

Pratt-Whitney (VMS) – Vulnerability Management Service (VMS) – building/installing infrastructure; this tool in the Data Center to provided a process to provide notifications and alerts of security breaches within the infrastructure for protecting assets and information from advanced threats).

Columbia Pipeline Group (CPG) – Managed the implementation and coordination of Security Services in the Data Center to protect CPG’s environment using Firewalls, SIEM, Network Intrusion, Malware, Security Policy development, ID Administration, and Security Compliance for protecting assets and information from advanced threats and ensuring on time delivery of the contracted requirements.

Hertz (Implemented Intrusion Prevention Systems) Assisted in the configuration and reporting capability of an existing IBM’s QRadar solution (Security intelligence and Sense Analytics for protecting assets and information from advanced threats.

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Affordable Storage, Fife, Washington • October 2014 – January 2015

Project Manager

I lead the setup of operations, infrastructure and contracts to move all the operations and facilities to a new location including end to end set up of office systems, infrastructure, telephony, outside storage, scheduling, contracts, and security.

IBM Contractor/ArTechinfo, University Place, Washington • February 2013 – September 2014

Transition Project Manager

Hired to assist the Services Transitioning teams with the successful transition of contracted services and operational accountability from the client to IBM Services. Managing corporate, client, and 3rd party vendor efforts, negotiating vendor contracts and assessed the proposed integrated hardware and software solution. Spearheaded the proposal development

process, and integrated developed and delivered project deliverables. Built and oversaw associated project delivery teams that included clients and 3rd party vendors. Implemented IBM methodologies and policies. Managed and reviewed project deliverables to reduce risk and ensure on time delivery of the contracted requirements. Achieved client’s final approval, to any resolved strategic and tactical project problems. Supported defining and documenting the service definition, cost model, cost drivers and analyze opportunities within each project to decrease service delivery cost. Compiled metrics, analyzed, collected and prepared and presented data related to effectiveness and quality of projects by delivering service reviews. Developed processes and analysis on user experience and satisfaction metrics and reported out to stakeholders and account team. Managed between 4 and 20+-member project teams, including remote personnel.

Selected Client projects:

Astellas – Global Services Project - Managing the transition for IBM Service Desk to take over the incumbent’s role in providing a global call handling service to Astellas based in Poland.

FEDEX – Assigned to drive and direct data collection and process to securely gather information for import in ServiceNow implementation by HP for all FEDEX assets and ongoing support of the infrastructure.

Fannie Mae – Drove the planning, setup, configuration and implementation of a Citrix Environment used by multiple 3rd Party Support organizations to manage the support of Fannie Mae’s infrastructure from a security perspective.

HEWLETT PACKARD (HP), University Place, Washington • 2001-2012

A Global Technology Services and Product Company

Global Transition Manager (7/2006 – 9/2012)

Drove the planning and successful transition of contracted services’ operational accountability from the client to HP Services. Led service delivery competencies, interfaced with client executives, project teams and end-user, conducted due diligence, and completed the transition of service. Addressed multi-disciplinary decisions and issues. Managed corporate, client, and 3rd party vendor efforts, negotiated vendor contracts and assessed the proposed integrated hardware and software solution. Spearheaded the proposal development process, and integrated, developed and delivered project deliverables. Built and oversaw associated project delivery teams that included clients and 3rd party vendors. Implemented HP methodologies and policies. Obtained client’s final approval, and resolved strategic and tactical project problems. Managed between 2 and 20+-member project teams, including remote personnel.

Selected Client projects:

Eli Lilly Global Deskside Outsourcing - Transform as-is environment and implement the HP Global Deskside and Service Desk Delivery model in each Customer countries in the Americas, EMEA and APJ. Managed the use of SCCM for new OS and applications builds

Verizon - Managed an HP and Client Project Managers team for the implementation of onsite data sanitization services across 17 Verizon data centers. Worked with Product Developers, Engineers, Program Managers, Security and IT Marketing teams to develop a sound and repeatable model.

Electronic Arts - Implemented 4 data centers worldwide for Electronics Arts to support new game release of Battlefield an online multi-player game.

Cisco - Partnered with the HP Cisco PMO “Third-Party-Maintenance” (TPM) team to develop and manage a program designed to increase HP Services Footprint in support of Cisco’s TPM program. Led the team to the HP MVP Service Recognition Award in 2009.

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State Farm Insurance - Led the transition of new services organization, processes, user experience and service strategy for national State Farm field offices. Use and management of SCCM to distribute new builds to local offices.

Best Buy - Increased the BestBuy presence worldwide by leading the project team in the creation and implementation of an effective SDLC approach in transitioning corporate desktop services and processes to an offering that could be expanded as new companies were purchased.

Microsoft Information Security Group - Acted in a consultative role to manage this project designed to access the risks of using HBI data in Product Development Labs that provided individual business units with the data and tools that lowered risks without negatively impacting business performance and costs.

Starbucks - Established wireless capacity using VoiceStream (T-Mobile) in Starbucks, Kinko’s and Borders Bookstores.

ebay - Lead the eBay team in managing the installation, start-up, and maintenance of the proposed Performance Optimized Data Center (“POD”) structure and utilities, and the HP IT equipment located in their Phoenix, AZ Site.

Project Manager (3/2001-7/2006)

Served as a Subject Matter Expert and Consultant for complex business issues, contributing to new idea and methodology creation. Addressed complex projects with in-depth assessment of multiple factors. Employed independent judgment to determine the proper method to deliver results in alignment with company policies and procedures. Directed functional project teams and participated in cross-functional initiatives. Provided direction and

guidance concerning process improvements and policy development. Acted as the company’s representative to customers and clients.

Selected Client projects:

Starbucks Music Kiosk Project - Increased the company’s CD sales through the development of national store music kiosks utilizing the SDLC process and PMI standards and methodologies to build the product and a long-term maintenance process.

Starbucks WINDOWS XP Upgrade – Spearheaded the entire corporate infrastructure upgrade world-wide to Windows XP, including a user tool interface to initiate the process.

EDUCATION

Associates Degree in Information Management

Chabot College, Livermore, California

PROFESSIONAL DEVELOPMENT

PMI Sponsored Training Classes

Managing Conflict, Managing Projects in Organizations, Quality for Project Managers

Security Assessment Training • Total Cost of Ownership Assessments Certification Training

ITIL Foundation Certification • Success is an Attitude • Managing Advanced Complex Solutions

Business Critical Systems Management Training • Data Retention and Records Management Training

AFFILIATIONS

Project Management Institute (PMI) – Member

Local Chamber of Commerce (University Place) – Member

American Diabetes Association - Member

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