Robin Huffman 561-***-****

Boca Raton, FL ***** ac2ljd@r.postjobfree.com

www.linkedin.com/in/robinghuffman

Summary

Management professional with 20 years with a Fortune 15 company in Project Management, Customer Service, Compliance and Operations. Extensive experience in Contract Management, Program Management and Training. Solid Strengths include strong attention to detail and creating solutions for complex projects.

Professional Experience

Verizon Wireless

Manager, Project/Program Management 12/15-5/17

• Managed projects for 231 Enterprise Customers and 3 State Contracts. Ensure the project plan, scope, work structure, schedule, and budget are maintained by all involved parties (e.g. consultants, support, engineers, architects, vendors, etc.) Skilled in Microsoft Office tools as well as having the ability to adapt to company intrinsic systems.

• Responsible for the contract management of a large Government customer since 2005 driving revenues more than $22 Million per year with positive year over year customer growth.

Experienced in Contract Management including writing and negotiation of RFP’s and ITN’s for both Enterprise and Government while maintaining compliance standards.

Trained customers on Ecommerce websites and developed custom websites based on customer contractual requirements.

Verizon Wireless

Senior Consultant, Project/Program Management 3/2009-12/15

• Developed marketing programs and conducted marketing research for customers to drive sales initiatives and increase revenues.

• Skilled in API driven initiatives for customer directives. Responsible for an average of 100 Private Network Implementations per year. Trained customers on how to use their Private Networks and the functions of the reporting available to them.

Ensure the project plan, scope, work structure, schedule, and budget are maintained by all involved parties (e.g. consultants, support, engineers, architects, vendors, etc.)

• Generated RFP’s per strict internal and external deadlines to win the business for the Government and Enterprise channels. Overall contract management for nonstandard contracts including pricing builds and system compliance.

Verizon Wireless

Manager, Operations 3/2005-3/2009

Facilitated the link between area sales operations, regional marketing and regional business teams to drive regional initiatives to fulfillment.

• Launched a Government contract and developed policy and procedures for support to integrate the customers billing system with the company’s billing system while developing a custom Private Network solution for the customer later used company wide.

• Responsible for Disaster Recovery management for the Government channel including development of marketing materials and deployment of devices while working with the EOC during times of need while on call 24x7.

Verizon Wireless

Consultant, Retail Operations 6/2004-3/2005

• Audit compliance in corporate stores resulting in 100% finish which was accomplished by only two districts.

• Merchandising lead for the Southeast district for promotional displays.

• Operational support for the Southeast district for corporate stores.

Verizon Wireless

Associate Director, Indirect Sales 6/2004-7/1997

• Account Development for over 110 local and national retail agents covering seven counties in the State of Florida to meet and exceed set quotas.

• Drove growth metrics to result in positive year over year growth in all markets every year.

• Marketing lead for the Indirect team statewide in terms of signage and supplemental marketing programs including a statewide signage change accomplished in one year.

Education / Certifications

Bachelor of Science, Marketing

Ball State University, Muncie, Indiana

Executive Certificate in Project Management

Florida Atlantic University, Boca Raton, Florida

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