Customer Service Sales

Alexis Wolfe

Education

The Ohio State University, Columbus, OH

B.A., in English, graduated May 2016

Minor: Professional Writing

Cumulative GPA: 3.3/4.0, Minor GPA: 3.2/4.0

Relevant Coursework: Analytical Writing, Writing in the Workplace, Business Writing, Writing and Research, Writing Fiction I and II, Tutoring Writing, Introduction to Design, Visual Design I and II, Design History, Design Foundations I and II, Computer Problem Solving Writing Experience

Graphic Design/Writing Intern, Conrads College Gifts, 316 W Lane Ave, Columbus, OH 43201, Columbus, OH, December 2016 - April 2017

• Writing long and short descriptions of various products, as well as editing them

• Helped edit the B S B ad, edited the new website to aid in accessibility by using URL redirects, edited business headline for brochure

• Meta data tagging various products so that products can be found using search engines, photographing and editing product photos for the website, using NCR Counterpoint and SQL database for search queries

Writing Intern, The Peggy R. McConnell Arts Center (MAC), 777 Evening St., Worthington, OH, August 2015 - December 2015

• Writing press releases and blog posts for publication on the MAC website, which receives several hundred unique hits per month

• Drafting language for a brochure that would be sent to over 100 new homeowners in Worthington, newsletter for Mac volunteers and a holiday card asking for donations

• Complied a list in Excel of new homeowners in Worthington to send literature to about giving and a list of attendees of a MAC event called Arts Enchanted Evening

• Researched potential corporate donors to the MAC Customer Service Experience

Sales Associate and Customer Service Desk, Jo-Ann Fabric and Craft Stores, Easton, OH, May 2015 - Present

• Greet and provide customers with information about products and promotions

• Manage register: process sales, returns and exchanges and help customers register to receive discounts via email and texting

• Organized and maintained assigned areas of the store floor and assist with restocking sales floor

• Apportioned and cut fabric for customer, while keeping workspace organized and keeping track of remnants of fabrics

• Assisted customers by phone by providing excellent customer service

• Assisted customers with signing up for classes using JoAnn Fabrics computer programs Sales Associate, A and Z Medical Supplies, Westerville, OH, May 2016 - August 2016

• Greeted customers and helped them select the right type of equipment for their needs

• Educated the customer about how to use the selected product

• Managed the register and received all exchanges and returns

• Worked with the customer’s insurance company to verify their out of network benefits

• Coordinated with other medical supply stores to facilitate subcontracting on specific items Awards, Activities and Skills

• Dean’s List, College of Arts and Sciences, The Ohio State University, Fall 2011 - Fall 2013

• Volunteer, Beechwold Christian Church, Columbus, OH, January 2011-December 2013

• Maintain my own personal blog (http://alexiswolfeblog.weebly.com) Language: Working knowledge of spoken and written French Design Software: Photoshop, InDesign

Social Media and Computer: Facebook, Twitter, YouTube, Pinterest and LinkedIn; PC and Mac; Microsoft Office and Mac Suites; NCR CounterPoint, Drupal and SQL database

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