Customer Service High School

Jessie M. Maestas

**** ***** ** ** ***********, NM 87105 505-***-**** **********@*****.***

OBJECTIVE

I want to broaden my horizons, continue furthering my education in Business Administration, and learning all I can in various perspectives.

SKILLS

MS Word, MS Excel, MS Outlook, MS Inbox, Word Perfect, CMS (Case Management System), Metro 5250, Oracle, District Court Case look up, Abacus, Time Slips Lawson, Communication Skills, Customer Service, Works well under pressure. EXPERIENCE

Sabio Systems, LLC Albuquerque, New Mexico

Legal Assistant for Jason Kent 07/2017-Present

• Create new client files

• Prepare calendars in Abacus

• Client contact

• Prepare conference room for meetings

• Confirm set meetings

• Court confirmations per case

• Paperless project

• Train employees on procedures

• Answer incoming calls

• Relay messages

• Submit and monitor time through time slips

• Review monthly submitted time

Lovelace Medical Center Albuquerque, New Mexico

Materials Coordinator 06/2016-07/2017

• Nurse/Doctor customer service

• Maintains and monitors inventory

• Inventory management and control

• Assists in charge entry and special order supplies

• Meets with vendors to discuss new product

• Performs monthly review of supplies

• Assists with research and implementation of cost reduction

• Train new employees

• Enter/Close paperwork

• Check in incoming product from vendors

• Document outgoing product

• Department projects, projects varies by department Second Judicial District Attorney's Office Albuquerque, New Mexico Legal Assistant 08/2010-06/2016

• Create new case files

• Receive Probation Violation Reports

• Create Transport Orders

• Draft and complete legal documents in support of DA

• Train new Secretaries

• Implement new procedures

• Prepare case calendars for DA

• Prepare and file legal documents with courts

• Maintain associated files and records

• Prepare and distribute discovery

• Prepare cost for discovery for defense

• Prepare receipts for discovery from defense

• Compose draft and mail correspondence

• Attend required meetings

• Create motions, subpoenas, and pleadings for cases

• Update case logs

• Officer/Defense communication

• Set Pre-Trial Interviews

• Create Motions, and Nolle's

• Entering/Closing cases

EDUCATION

Ashworth College

6625 The Corners Pkwy NW #500, Norcross, GA 30092

Bachelor of Business Administration

Continuing Education, August 2017

High School

Rio Grande High School

2300 Arenal Rd SW, Albuquerque, NM 87105

High school graduate, May 2010

CERTIFICATES

•Project Management Essentials August 2017

•Workplace Harassment Course April 2017

•Workplace Violence Short Course April 2017

•Stress-Free Relationships: How to Work with Any Personality April 2015

•Top 10 Morale Improvement Strategies April 2015

•How to Handle Conflict and Confrontation June 2014

•Business Etiquette 101 December 2014

•How to Remain Cool and Collective in Challenging Conversations December 2014

•The Essentials of Communication and Collaboration June 2013

•Secrets to Creating and Sustaining an Energized, Engaged, Effective Workplace June 2012

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