Customer Service Human Resources
Resume:
James Sykes
Irving, Texas *****
*********@*****.***
INNOVATIVE HUMAN RESOURCES PROFESSIONAL
Accomplished, strategic, and innovative human resources professional with experience in recruitment, strategic planning, performance management, and project management. A dedicated, professional that is very passionate in attracting the best talent, developing existing/future leaders, building relationships, and delivering exceptional service.
PROFESSIONAL EXPERIENCE
SALLY BEAUTY, DENTON,TX
MAY 2017 – JULY 2017
CONTRACT RECRUITER
High volume experience in handling corporate recruiting requisitions such as Accounting, Finance, IT, and Customer Service.
Built relationships with hiring managers to truly identify required skill sets.
Coordinated interviews, conducted all background verifications, extending offers/creating offer letters and completed full onboarding of new employees.
Well-versed in navigating various job boards such as CareerBuilder, LinkedIn and ATS software.
MOSAIC SALES SOLUTIONS, Irving, TX
August 2015- January 2017
Talent Acquisition Specialist
Managed candidate pool in the recruiting life cycle.
Developed and tracked an effective pipeline of candidates and manage candidate
flow throughout process.
Established, cultivated and maintained solid working relationships with hiring managers, external relationships and other internal recruiting partners.
Consulted and partnered with hiring managers to determine hiring needs.
Sourced candidates through professional networking, extensive internet mining and social media networking tactics to provide the best qualified candidates to hiring managers.
Qualified candidates through facilitating interviews by skype and via telephone.
Identified when there was a need to execute appropriate sourcing strategies defined by the business need, to include all resources available.
Prepared debriefs on candidate profiles for hiring managers and schedule interviews.
Utilized applicant tracking systems: ( ATS) Taleo & ICIMS System.
Managed the presentation, selection, offer, negotiation, closing and administrative components involved in making a hire, including assuring references, drug screen and background checks are completed on all candidates who have accepted positions.
Filled 400+ position with top-notch candidates
Built strong partnerships with client service teams to ensure account managers and employees worked collaboratively to achieve the business goal as well as the client’s goal.
Took initiative to train team on applicant tracking system such as Taleo, ICIMS and proper use of Hirevue.
Exceed Monthly Hiring Goals
BH Companies Irving, TX (2013-2015)
Recruiter
•Consulted and partnered with hiring managers to determine hiring needs for exempt and non-exempt positions for both, internal and external candidates.
•Sourced candidates through professional networking, extensive internet mining and social media networking tactics to provide the best qualified candidates to hiring managers.
•Qualified candidates through facilitating interviews in-person and via telephone.
•Prepared debriefs on candidate profiles for hiring managers and schedule interviews.
•Extended and negotiated employment offers and terms.
BH Companies Irving, TX (2008-2013)
Senior Customer Service Rep
•Responded to customer inquiries and resolve all problems while ensuring the delivery of excellent customer service through fast and accurate processing.
•Nurtured relationships with clients, superiors, coworkers, and other business professionals.
•Interacted with customers to educate them on company products and services.
•Motivated employees to meet and exceed all targeted business objectives while creating innovative promotional marketing strategies and conducting presentations for clients.
•Trained and coached new employees to improve their performance and productivity levels.
Citi Financial, Coppell, TX (2007-2008)
Account Manager
•Point of contact for client needs, including routine client meetings and monitoring/managing issue resolution.
•Handled operational escalations and executing solutions to client escalations.
•Performed assessments and articulated the value of service offered to address outstanding needs of clients and to grow new business.
•Accountable for client satisfaction, retention, identified At-Risk clients, and developed appropriate retention strategies.
•Demonstrated value proposition to clients through continual communication of best practices.
•Improved client satisfaction and drove additional opportunities within existing client base.
•Developed and managed an effective strategy to maximize up-sell opportunities and met annual individual sales goals.
Citi Financial, Coppell, Tx (2001-2007)n
Account Resolution Representative
•Maintained monthly portfolios of 170 delinquent accounts.
•Handled delinquent accounts 30-119 days past due.
•Contacted customers to resolve delinquent accounts.
EDUCATION
University of North Texas – Denton, Texas
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