Customer Service Insurance

Wakena T. Porter 484-***-****

**** ******* ******, *** **., Philadelphia, PA 19124

************@*****.***

Objective: Seeking a position to utilize my compassionate care abilities and clerical skills while providing quality service.

Education

Northeast High School, Philadelphia PA 06/1990 - Diploma Summary of Qualifications

* Excellent customer service

* Attention to detail

* Proficient in major computer applications Microsoft Office as well as Explorer with an adept knowledge of the Internet, Groupwise, Prism and AECIS

* Knowledge of insurance carrier requirements, billing, co-pays using the Healthpay 24 system and medical terminology

* Used websites such as Navinet, Passport and Veritus

* In-depth knowledge of preparing, maintaining, and disseminating unit reports

* Strong interpersonal and communication skills

* Knowledge of patient rights

* Highly skilled in maintaining a safe environment for patients and staff

* Demonstrated ability to answer multi-line phone and provide information to patients and families

* Comprehensive knowledge of developing a patient care plan

*Outstanding patient care abilities demonstrated through work in different healthcare facilities

* Particularly effective in performing well during ER emergency situations

* Strong awareness of infection control practices

*Ability to absorb new ideas and concepts quickly

*Good analytical and problem-solving abilities

* Ability to effectively prioritize and execute tasks in a high-pressure environment Work Experience

06/2014- current Genesis HealthCare@Pennypack Position: Receptionist Philadelphia Pa.

Responsibilities

*Greet visitors upon arrival to front desk.

*Have visitors sign in sanitize hands give them a visitor sticker.

*Answer multi line phone and direct to proper station or personnel.

*Update all patient rosters including resident, shower,current resident and phone extension.

*Make sure nurses have updated rosters.

*Order supplies make copies when needed.

*Filing of paperwork as well as visitors log.

*Give tours to possible new admissions family members.

*Make patients charts with specific pages being filled out when a new admission comes in make sure charts have correct color id tag make door tags and id bracelets for all new admits.

*Explain phone and tv prices to all new patients and take payments if necessary

*Make nightly announcement regarding visiting hours are now ending.

*Type up letters for posting or sending out.

*Make sure patients are following smoking policies.

*Water lobby flowers.

*Distribute mail.

*Place patient stickers on menus.

*Contact different centers to check the status of new admissions. 04/2004-06/2013 MossRehab/Einstein@Elkins Park Hospital Position: Patient Care Associate Elkins Park, PA

Responsibilities

*Subsequent duties included registering emergency department patients, outpatients and select inpatients on and off site.

*Collection of copays or information on self -pay prices as well as charity care applications.

* Developed and maintained patient care plans as assigned by registered nurse

*Reported all patient related activity to the senior management in a timely manner

* Maintained the safety of patients

* Collected specimen

* Observed and reported any changes in patient condition

* Transported patients to other departments and operation unit of the hospital

* Distributed patient education materials

* Maintained current patient information on tracking system 09/2000-05/2003 ACS, Horsham, PA Position: Record Coordinator Responsibilities

* Maintained company records by coding files

* Categorized in an orderly fashion and discontinued documentation removed Page 2

* Reviewed and maintained accuracy in preparation for unannounced audits 09/1999-09/2000 ECC Management, Plymouth Meeting, PA Position: Skip Tracer/ Retrieval Specialist

Responsibilities

* Established contact with and elicit production of records by the custodian in accordance with the order due date and office closure procedures for month-end billing and updated system database monthly

* Checked all incoming records for quality and accuracy

* Routed work orders to appropriate departments in a timely manner, as defined by office procedure

* Reported daily productivity numbers to your manager/supervisor

*Setup long/short term arrangements for repayment

*Approved and denied agreements based upon financial records submitted 05/1997-09/1999 Diversified Records, Horsham, PA Position: Imaging Specialist Responsibilities

* Analyze documents to ensure required fields and signatures are present and examine document integrity prior to scanning

*Scanned documents using a high-speed scanner, ascertain the image quality and uploading them into database

* Linked documents to the appropriate individuals within the organization by determining security levels 10/1995-05/1997 Prudential Insurance Co., Horsham, PA Position: File Clerk Responsibilities

* Filed confidential insurance claims, policies and correspondence

* Prepared documentation to be expedited to external customers while maintaining client confidentiality 01/1996-12/1996 Batak Nursing Home, Philadelphia, PA Position: Recreation Aide Responsibilities

* Conducted therapeutic recreation programs

* Developed appropriate intervention strategies and plans to meet the recreational and psycho-social needs of residents.

* Contributes to on-going delivery of recreation services for residents

* Encourages residents to participate in group activity programs and provides programming as assigned 11/1991-04/1995 Toys R Us, Wyncote, PA Position: Cashier Clerk Responsibilities

*Supervised fifteen employees

*Orientated new employees on changes in OSHA policy and guidelines

* Assigned daily workstation duties

Wakena T. Porter 484-***-****

5216 Montour Street, 2nd fl., Philadelphia, PA 19124 ************@*****.***

To Whom It May Concern:

I am writing to apply for the position which was advertised on your facility’s career page. I possess all the required skills, experiences and the attitude that will allow me to excel in this position which will enable me to contribute to your bottom line. It would be a great pleasure for me to work for your company.

In my previous employment I have developed strong skills while upholding client privacy. In addition, I have hands-on experience with multi-tasking. Furthermore, I have great communication, customer service, organizational skills, and wonderful recommendation letters.

I look forward to discussing my skills, experience and qualifications with you. Thank you very much for your time and consideration Sincerely

Wakena

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