Customer Service Representative

Demeta Boyce-Wing

**** ****** ****** ************, ** 19138 215-***-**** ***********@*****.***

SUMMARY OF QUALIFICATIONS

• Research and Analysis

• Compliance Review

• Problem Solving

•Customer Service

• Interviewing and Investigating

• Workflow Coordination

• Decision Making

•Microsoft Word

• File/Records Management

• Quality Control/Assurance

• Report Writing

•COMPASS

PROFESSIONAL EXPERIENCE

PA CareerLink, Philadelphia Suburban Station (The WorkPlace), Philadelphia, PA 6/2017 – Present

Quality Assurance Specialist

Reports to the Quality Assurance Coordinator.

Reviews individual case records to ensure compliance and integrity.

Performs cross reference name reconciliation between all systems to ensure accurate and consistent information.

Ensures that all time and attendance information is accurately entered.

Contributes to the team effort by assuming other job related duties as needed / required.

Inspiritec, Philadelphia, PA

Customer Service Representative 2016-2017

Provided consumer assistance to individuals seeking information related to the acquisition of health insurance and/or applying for PA health care benefits.

Assisted individuals across Pennsylvania who made inquiries regarding ACA.

Utilized the pre-screening tool COMPASS to assist consumers to determine whether they should apply for Healthcare benefits or through the Federally Facilitated Marketplace.

Responded to 40 to 50 calls a day.

Wells Fargo /Wachovia Bank, Philadelphia, PA

Operations Legal Specialist 2010-2015

Managed document review and authentication for a variety of legal documents, in accordance with the current legal practices, systems, and procedures for appropriate processing and shipping.

Ensured quality control of legal documents, identifying and resolving data or content discrepancies through utilization of internal and external resources in a timely manner.

Processed billing, identifying and directing incoming checks for summons and subpoenas.

Conducted training for new employees on departmental policies and procedures.

Operations Specialist 2006-2009

Prepared specialized documents for retail and commercial customers.

Maintained daily correspondence activity reports and documents.

Provided outstanding customer support, identifying and resolving customer needs and concerns promptly and courteously. Maintained customer privacy and confidentiality.

Served as training supervisor and mentor for new employees, conducting departmental policies and procedures orientation.

Managed database of correspondence and documents for more than 20,000 customer accounts

EDUCATION

Community College of Philadelphia, Philadelphia, PA

Marketing Management Program

Contact this candidate