Technical Lead/ IT Support Analyst
Resume:
Peter Van Leeuwen
908-***-**** ********@*****.***
https://www.linkedin.com/in/peter-van-leeuwen-8326b716
EXPERIENCED INFORMATION TECHNOLOGY PROFESSIONAL
IT Support Specialist Site Support Lead Desktop Support Technician
Highly analytical, solutions-focused Information Technology Professional with 20+ years of experience providing effective and efficient client-focused technical support for high-level executives and high–stakes environments. Adept at articulating complex technical concepts to clients of varying technical understanding. Well-versed in a variety of common operating systems, applications, and hardware with a proven ability to master new tools and technologies quickly.
areas of strength & Expertise
Technical Troubleshooting
Helpdesk Support Expert
Process Improvements
Software Administration
Time Management & Prioritization
Collaborating with Sr. Management
Server Optimization
Network Operations
Technologically Savvy
Professional Experience
Connective Rx July 1, 2016-present
Executive Support
Provide high-level technical support for Executive Group
Assist Network Engineers with diagnosing and troubleshooting network issues
Oversee installation, configuration, testing and troubleshooting for a wide range of devices including desktops, laptops, tablets, cell phones and peripherals.
Assisted the Help Desk with complex requests regarding hardware and software issues.
HEWLETT-PACKARD ENTERPRISE, METLIFE INVESTMENTS, Morristown, NJ 2007 – May 1, 2016
Senior Technical Lead-Executive Support
Provide comprehensive high-level technical support for over 650 clients utilizing Windows v10-v7, XP.
Oversee installation, configuration, testing and troubleshooting for a wide range of devices including desktops, laptops, tablets, cell phones, turret phones, and peripherals.
Manage the software and hardware that run the New York Stock Exchange trading floor to ensure proper functionality. Implementing and troubleshooting Market Data Applications ie: Bloomberg, Reuters, MarketAxess, Tradeweb, Murex. Ensure hardware is up to date and upgrade as needed.
Provide Executive Support for Legal Department
Mentor and train contractors and new-hires on HP installation procedures and desktop support guidelines.
Document best practices for training and education purposes and disseminate information to end-users.
Assist Network Engineers with diagnosing and troubleshooting network issues.
Provide exceptional server support and administer server backup and restoration activities.
Performed disaster recovery tests at DR facility and maintained documentation.
Setup, troubleshoot and configure Blackberry, iPhone, iPad and Android devices with both Good and Mobile Iron Client.
Data Center Management- Troubleshooting Cabling, Tape Backup and Server Maintenance
Audio-Visual Support
IBM CORPORATION, Sanofi-Aventis, Bridgewater, NJ 2001-2007
Executive Support
Provide exceptional technical support for internal clients utilizing Windows XP, Windows 2000, and Windows NT 4.0 operating systems.
Provide Executive Support for Legal Department
Responsible for all aspects of server support
Managed all installation and configuration of network printers and created print queues as necessary.
Conducted technology assessments and made recommendations to Senior Management based on findings.
Administered the Remedy Ticket System and triaged all incoming service requests to ensure accurate and timely solutions.
Assisted the Help Desk with complex requests regarding hardware or software issues.
Setup, configure and troubleshoot Blackberry cellular devices.
Audio-Visual Support
Provided unparalleled technical support to over 2400 clients operating on Windows 2000 and Windows NT 4.0 systems.
Conducted a process and procedures audit and created documentation of best practices for training purposes.
Collaborated with Network Administration Support in troubleshooting and resolving all LAN/WAN issues.
Provided desktop support, as well as computer maintenance and troubleshooting for all desktop and laptop computers.
Education
Certificate, Computer Electronics Technology, Dover Business College, Dover, NJ
TECHNICAL SKILLS
Microsoft Windows v10, v8, v7, XP
Macintosh OSX
Microsoft Office Suite versions 2000-2016
Microsoft Office o365
Microsoft Windows Server 2008/2012
Active Directory
Microsoft System Center (SCCM)
Cisco Unified CME
VMware
Norton Ghost and Anti-Virus Software
McAfee Anti-Virus and Encryption Software
Cisco VPN, Jabber and SSL VPN
Audio Visual Support
Outlook 2000-2016
CRM Ticketing
Service Now
BMC Remedy
WebEx
Skype for Business
Lotus Notes
Manage Engine
Bloomberg Software and Hardware
Murex
TradeWeb
MarketAxess
Intex
Java
Pointsec Encryption
Citrix
Adobe v8-11
Avaya X Communicator
Microsoft ActiveSync
TeamViewer
Rescue Me
Service Manager
SharePoint
LAN/WAN topologies
Networking protocols TCP/IP, NetBEUI, IPX/SPX
Mobile Iron and Good Client
RSA Token
ConnectWise
Reuters Eikon
IPC Turret Phones
Cisco Phones
Lenovo, HP and Dell workstations and laptops
iPhones, iPads and Android based mobile devices
HP and Xerox printers and multi-function devices
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