Customer Service Special Education

Deana Eckert

Salmon, ID *****

***********@*****.*** - 208-***-****

WORK EXPERIENCE

Director of Rehabilitation Services

DWI - Salmon, ID - October 2014 to Present

Responsibilities

Work with disadvantaged individuals to help find them work. Also work as Developmental Services to help those with special needs. Avocation for those who cannot speak for themselves. Filing, phone, customer service. Plan writing.

Accomplishments

I have an 85% success rate in finding others work. Helped with fundraising endeavors, raising money for nonprofit.

Skills Used

I have Excellent verbal and written skills.

Habilitative Interventionist/ TSC

The Learning Center - Salmon, ID - August 2013 to Present Collaborate with teachers to develop and maintain curriculum standards, develop mission statements, and set performance goals and objectives.

• Evaluate curricula, teaching methods, and programs to determine their effectiveness, efficiency, and utilization, and to ensure that school activities comply with federal, state, and local regulations.

• Counsel and provide guidance to students regarding personal, academic, vocational, or behavioral issues.

• Plan and lead professional development activities for support staff.

• Recruit, hire, train, and evaluate primary and supplemental staff.

• Participate in special education-related activities such as attending meetings and providing support to special educators throughout the district.

Counsel clients

Lemhi Valley Social Services - Salmon, ID - June 2012 to Present Individual or group sessions to assist them in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.

3. Collaborate with counselors, physicians, or nurses to plan or coordinate treatment, drawing on social work experience and patient needs.

4. Monitor, evaluate, and record client progress with respect to treatment goals. 5. Educate clients or community members about mental or physical illness, abuse, medication, or available community resources.

6. Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.

7. Modify treatment plans according to changes in client status. 8. Counsel or aid family members to assist them in understanding, dealing with, or supporting the client or patient.

9. Increase social work knowledge by reviewing current literature, conducting social research, or attending seminars, training workshops, or classes.

10. Refer patient, client, or family to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy. Home Health Aide

Qualicare, Idaho Falls - Salmon, ID - May 2011 to July 2012 2. Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

3. Check patients' pulse, temperature, and respiration. 4. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

5. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

6. Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. 7. Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine. 8. Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. 9. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

10. Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. 11. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness. 12. Perform a variety of duties as requested by client, such as obtaining household supplies or running errands. 13. Change dressings.

Bus Driver/ Para Educator

Hemet Unified School District - Anza, CA - May 2004 to May 2011 2. Follow safety rules as students board and exit buses or cross streets near bus stops. 3. Comply with traffic regulations to operate vehicles in a safe and courteous manner. 4. Maintain order among pupils during trips to ensure safety. 5. Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order. 6. Escort small children across roads and highways. 7. Report any bus malfunctions or needed repairs.

8. Pick up and drop off students at regularly scheduled neighborhood locations, following strict time schedules. 9. Maintain knowledge of first-aid procedures.

10. Prepare and submit reports that may include the number of passengers or trips, hours worked, mileage, fuel consumption, or fares received.

11. Read maps and follow written and verbal geographic directions. 12. Drive gasoline, diesel, or electrically powered multi-passenger vehicles to transport students between neighborhoods, schools, and school activities.

13. Regulate heating, lighting, and ventilation systems for passenger comfort. 14. Keep bus interiors clean for passengers.

15. Report delays, accidents, or other traffic and transportation situations, using telephones or mobile two- way radios.

16. Provide extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities.

17. Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips. 18. Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.

19. Enforce administration policies and rules governing students. 20. Discuss assigned duties with classroom teachers to coordinate instructional efforts. 21. Instruct and monitor students in the use and care of equipment and materials to prevent injuries and damage.

22. Observe students' performance, and record relevant data to assess progress. 23. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

24. Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations. 25. Distribute teaching materials such as textbooks, workbooks, papers, and pencils to students. 26. Organize and label materials and display students' work in a manner appropriate for their eye levels and perceptual skills.

27. Use computers, audio-visual aids, and other equipment and materials to supplement presentations. 28. Attend staff meetings and serve on committees, as required. 29. Type, file, and duplicate materials.

30. Laminate teaching materials to increase their durability under repeated use. 31. Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities such as restrooms.

32. Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech-language pathologists. 33. Assist in bus loading and unloading.

34. Maintain computers in classrooms and laboratories and assist students with hardware and software use. 35. Distribute tests and homework assignments and collect them when they are completed. 36. Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices.

37. Take class attendance and maintain attendance records. 38. Prepare lesson outlines and plans in assigned subject areas and submit outlines to teachers for review. 39. Participate in teacher-parent conferences regarding students' progress or problems. EDUCATION

BS in Psychology/Behavior

Kaplan University

AA in Criminology/Science

1. Truckee Meadows Community College

Diploma in General

1. Salmon High School

ADDITIONAL INFORMATION

1. Additional Skills

2. I have office experience, varied computer program experience, Good customer service skills, including over the phone.

3. I am a team player, punctual, and rarely ever call in sick. I have an eye for detail. 4. Enjoy working with all sorts of people.

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