Manager Health

ProfessionalProfile.

Agustiana

Mobile:+628**********

Phone :+622********

Email : ************@*****.***

--Iamenergeticandhardworkingwith21yearsexperiencedatFBmanagement7of theseinmycurrentcapacityasFBspecialistIamagoodproblemsolverandIamableto motivatestaffinordertohaveaverysmoothrunningoperation. HollandAmerica5StarCruiseCompany1997–July2017

IstartedonboardasawaiterandwasprovidedtoRestaurantManager PinnacleGrillManager1999–2005/Finedining

•Dailyrunningofourfinediningrestaurantwithateamofbetweenfiveandtwelvewaiters

•Deliveringthebestservicetoourguests,alwaysmeetingtheirexpectations

•Dailyteammeetingstodiscussoperationsandchallengesincludingdifficultguestsand dietaryrequirements

•Regularteamtrainingscheduletoensurecompanystandardsaremetandmaintained

•Ihaveimplementedahighstandardofcleanlinessthroughouttherestaurantsinlinewith USPHprocedures

•Meetingandexceedingcompanytargetsof20thousanddollarseveryweekandguest satisfactionsurveysof8.70

•DailyrunningofthePrivateloungeforSuiteGuests

•Companyoperationsproceduresmetandmenucyclesandfoodstandardsachieved

•ReductionofinventorycostsensuringtheteamhastheequipmenttoruntheDiningRoom smoothly

•KeepingtheguestsexpectationstoahighstandardhasensuredwewerevotedthebestFine DiningRestaurantatseaorthelasteightyears

2006-2017

Training&DevelopmentmanagementinCulinaryOperations PrimaryFunction: DirectstheactivitiesofRestaurantsandinRoomDiningService.Assiststhe Manager–CulinaryOperationswiththeoperationofstaffMessRooms,thepreparationofall reordersandtheoperationofthestoreroom,environmentalissuesanddishwashing. ReportsdirectTo: Manager–CulinaryOperations

MajorResponsibilities:

1. ResponsibleforoveralloperationofallfoodanddiningservicesprovidedinallRestaurants andLidoDeck.Thisincludesservice,foodpreparationanddishwashing. 2. ResponsiblefortheschedulingofstafftoensureallRestaurantsoperatesinanefficient mannerinordertomeetandexceedguestsatisfaction.

3. Responsibleforachievementalloutlets,Guestsurveyratingsfor:foodtaste,varietyand presentationandservicestaffratingsforAllF&Bserviceoutlets. 4. Responsibletokeepwasteoffoodataminimumbysupervisingthepreparationofsmall batches.

5. ResponsiblefordailycleaningallFBserviceoutletsareaasperUSPH(UnitedStatesPublic Health)standards.

6. ResponsibleformonthlyRatingcardReportsandperformanceappraisalsforallstaffand crewassignedtoWorksdirectlywithCulinaryandDiningServicesmanagementteamin completionofallevaluations.

7. Responsiblefortrainingallsubordinatesintheculinaryanddiningareasintheproper operatingandcleaningproceduresoftheassignedequipmentandareas. 8. ResponsiblefortheefficientoperationofInRoomDiningService.Thisincludesorder-taking, foodpreparationandfoodservicetoallguestcabinsaccordingtoMarineHotelstandards. 10. ResponsibleforachievementofInRoomDiningServiceratingsforfoodtasteand presentation.

11. AssiststheManager–CulinaryOperationswiththeefficientoperationofallMessRooms. MaintainsandadherestoestablishedmenucyclesandMessRoomhoursasperMarineHotel Directives.

12. AssiststheManager-CulinaryOperationswiththeordering,loading,storingandissuingof allMarineHotelsuppliesexcludingmedicalsupplies,beveragesanduniforms.Assistswith keepingadequateinventorylevelsofallMarineHotelsuppliesexcludingmedicalitems, beveragesanduniforms.Helpsmonitorandcontrolconsumptionofallsuppliesusedinthe culinaryanddiningareas.Controlsinventorylevelsattargetorlower. 13. AssiststheManager–CulinaryOperationsintheoveralloperationofthegarbage sanitationareaonboardtheshop.Maintainsandsupervisessortingandprocessingprocedures, cleaningandequipmentmaintenanceandworkscheduleofpersonnel.TheAssistantManager- Culinaryoperationsisdirectlyresponsibleforcoordinatingthesourceseparationofwasteby department.

14. AssiststheManager-CulinaryOperationsinsupervisingandexecutingproperoperating andcleaningproceduresinalldishwashingareasassigned.Makesdailyinspectionduringeach mealperiodofthedishwashingoperationandcleanupproceduresandaddressany deficiencies.

15. AssiststheManager-CulinaryOperationsintheimplementationandexecutionoffood handling,foodserviceandcleaningproceduresinaccordancewithUSPHandHALstandardsin theassignedworkareas.FollowsallHACCPproceduresassetbyCompany. 16. Directs,supervisesandtrainsallsubordinatesintheirperformanceoftheirdutiesin accordancewiththequalitystandardssetbythecompany.

17. Preparesorcausestobepreparedworkschedulesofallemployeesintheassigned departmentskeepinginmindwork/resthourpoliciesandtheminimizationofovertime. 18. Controlsactualhoursworkedinhis/herdepartmentandhastheserecordedandreported ontheappropriateformsasperstandardssetbytheMarineHotelDepartment. 19. Preparesobjectiveperformanceevaluationreportsforofficers,pettyofficersandother employeesintheassigneddepartments.

20. Responsiblefortheperformance,personalconduct,dressandgroomingofallsubordinate employees.

21. Reportsanymalfunctioningequipmentorfurnishingsinneedofrepairorrefurbishingto theappropriatedepartmentsand/orManager-CulinaryOperations. 22. Responsibleforcreatinganatmosphereintheassignedareaswhichwillachieve maximumproductivityandmoralewhichassistsinrenderinghighqualityservicetoguestsand crew.

23. Attendsandisanactivememberoftheweeklysanitation 24.Practicesvisiblemanagementduringallmealhourstoensureanefficientfoodoperationfor bothguestsandstaff.

PreviousExperience

Roomservicewaiter1995–1996

RoomserviceWaiter

•Providingexcellentguestexperiencethroughgoodcustomerservice,evidencedbyahigh numberofguestspersection

•Consistentlyexceedingrevenueandrating,managingandmulti-taskingatalltimes

•Goodmenuknowledgeandrestaurantprocedures

•Recognisedasagoodteamplayerandstrongperformer.Iwasabletotrainnewstartersto thecompanystandards

STIEPARAKTRIPABANDUNG&PHRIJABAR.

•1993/1996–GeneralHotelAcademicCertificate

•1998-1999-AHMAMICHIGANUSAManagementHotel

•711/1/2–Communicationskill

•705/1/2–BasicHygieneCertificate

•BasicPublicHealthCertificate–2011HALUniversity

•SupervisorevaluationskillCertificateHALUniversity

•Basicsafetytraining-2010

•Crowdmanagementcourse–2011HALUniversity

•Childsafeguardingcourse-2011

•FireSafety–2013

DuringmytwentyyearsasculinaryManagementIhandledresponsibilities,includedbudgeting andrevenueofthefood.Managingalloperational,Controllinginventory,Trainingand ImplementationServiceMatrix.Thisextraresponsibilityentailsallstaffrotas,timekeeping, supervision,trainingofgeneralcleaning,teamappearancechecks,andacquiredleadership skillsIamwelllikedandmypresenceenjoyedbybothmypeersandguestsalike. Wellversedwithbudgetsandfinancials,aswellasexcellentoperationalknowledgeintheF&B industryandensurecompliancetoproceduresandstandards. Strongabilityingeneratingrevenue,throughpromotionsandsalesandalsoensuredailybudget andcostcontrolaremonitored.

Monitorandminimizewastageofconsumablesandmaintainlaborproductivityratios. Responsiblefortheeffectivemanagement,controlandadministrationoftheoutletand supportingservices.

Referencesavailableuponrequest

Sincerely,

Agustiana

Mobile:+628**********

Phone :+622********

Email : ************@*****.***

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