CHI-CHI UDOYE

ac2ldk@r.postjobfree.com 917-***-****

PROFILE

A highly adaptable, skilled healthcare professional with over nine years of experience as a program management analyst; always exceeding expectations of program managers supported. Areas of experience includes organizational logistics; requirements artifacts review, finance control; planning staff utilization; literature reviews and environmental scans in various health topics. T creation and management of team share internal sites; oversight of internal service trainings; quality and risk assurance reviews on client deliverables. She has also completed several cost models for VA Business Plans, calculating cost drivers for over a 20-year life span. Other experiences include: key financial and management support roles at top healthcare institutions in New York City, DRG mapping and trends analysis, revenue cycle management, claims payment aging and benchmarking of specific hospital efficiency level indicators.

EDUCATION

Masters Business Administration (MBA) (2007)

Executive Management - St. John’s University, NY

Bachelors of Science (BS) (2004)

Health Care Administration St. John’s University, NY

PROFESSIONAL EXPERIENCE

BOOZ ALLEN HAMILTON – VIRGINIA (2008 - Present)

HEALTHCARE ASSOCIATE

(12/2016 – Present) - DOD Healthcare Management System Modernization (DHMSM) - Provides logistical support to the Office of Change Management during implementation of Military Health System (MHS) GENESIS. An electronic health system that is replacing three legacy systems used for different functions, allowing a one-stop system to deliver comprehensive medical and dental information for 9.4 million DOD beneficiaries worldwide. Manages service tickets to ensure incidents are rectified within a short time to ensure greater user adoption.

(10/2015 –11/2016) - Veteran Affairs (VA) Identity Access Management (IAM) - Reviewed 50+ Project Management Accountability Systems (PMAS) artifacts from groups collaborating with VA IAM to ensure requirements criteria’s are accomplished. Tracked and provided recommendations on milestone reviews and documentation to client. Attended daily meetings on requirements elaboration for various workgroups and generated reports to inform senior leadership of accomplishments, challenges and any changes in scope, priorities and functional or non-functional requirements across functional teams.

(12/2013 – 05/2014, 08/2014 – 10/2015) - Defense Health Agency (DHA) - Supported the Assistant Secretary of Defense/Health Affairs (ASD/HA) office to merge Tricare Services into one shared service for all the three Military Systems. Attended work group and advisory council meetings to facilitate critical communication to standup and implement process to transfer process of tri-amenities and personal to one branch under the Defense Health Agency. Prepared tabletop deck for senior leadership to enhance methodology between policies and its implementations.

(06/2014 – 08/2014) - DHA - Selected for a 90-day congressional review of the Military Health System (MHS) ordered by the Secretary of Defense to determine patient safety, quality of care, and access to health care as it currently exist; provided findings and recommendations for improvement. Provided operational support to the Patient Safety Workgroup. Participated in systematic reviews of statutory legislation, policies, internal and external reports relevant to patient safety in the MHS. Provided daily support to help conduct team meetings with key military and civilian personnel, communicate messages between multiple key stakeholders, and facilitate coordination of activities and deliverables.

(04/2012 – 12/2013) - Defense Health Clinical Systems (DHCS) - Delivered project coordination support, to the Program/Project Managers of the ACCFS team. Monitored and managed multiple taskers/reports across the project; integrated information from 20+ projects into coherent, aggregated, periodical reports. Delivered and monitored smart books, project schedules, internal and external DHCS taskers on a reoccurring basis. In supporting the PMO team, she also coordinated touch point meetings to facilitate overall communication with other product teams and horizontal support areas such as integration, sustainment, engineering, testing, and information assurance.

(02/2010 – 04/2012) Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE) - Led team members to collect and analyze data to present findings in a matrix for various deliverables for the client. The matrix compared multiple variables across four military Services serving as dashboards tools to guide best practice decisions by the client. She also assisted the PM with analysis of contract burn-rate, tracking team member’s time off, training, and other hours, closely monitoring contract utilization and tracking projections accurately. She provided project management support coordinating the organizational logistics for four directorates (PH, TBI, ED, RP), which consisted of a large team of fifteen to twenty-five teammates and fifteen internal In-Service trainings. She developed deliverables for the contracting officer representative (weekly progress reports, monthly progress reports, independent directorate products) and created/managed the internal contract site(hello.bah.com) for the team. She also supported the DCoE contract by compiling key points addressed during conferences and transcribing data into management system she helped develop. She served as task lead on deliverables within the educational directorate while performing quality assurance on the team’s deliverables. She also completed several literature reviews and environmental scans. (10/2010 – 04/2012) Completed the review and analysis of technical research documents creating a comparison matrix for a 75 page DCoE study feasibility report deliverable with solid strategic recommendations, which guided the client to choose the most effective program evaluation framework for a highly complex military training program focused on warrior resilience. (02/2010 – 09/2010)

(05/2008 – 09/2010) Veterans Affairs Health Care Business Plan - Provided cost estimate guidance to the Roseburg Veterans Affairs Medical Center by calculating cost drivers to forecast future cost over a 20-year period. She translated hospital services and functional requirements associated with providing care into budget requirements while determining and summarizing a realistic financial view of likely cost outcome in order to determine the type and volume of inpatient and outpatient services and facilities required for at least 15 years to deliver accessible, cost effective, quality care to veterans. (05/2010 – 09/2010, 05/2008 – 10/08)

BETH ISRAEL MEDICAL CENTER – NEW YORK (02/2007 – 03/2008)

FINANCIAL ANAYSLT

Compiled and analyzed financial information by utilizing hospital databases such as TSI, Oracle, Eagle and Prism.

Developed integrated expense analyses by DRG, CMI, discharge service, department and hospital for Continuum Health Partners

Broad experience in risk analysis, performance measurement and budget allocation.

Evaluated revenue trends, created periodical and annual projection reports, and assisted on monthly presentations.

Performed financial forecasting and heavy reconciliation of internal accounts on a monthly basis and generated official reports for senior management review.

Compared hospital expense data to findings benchmarked to determine potential areas for cost reduction or optimization.

NEW YORK UNIVERSITY (NYU) MEDICAL CENTER – NEW YORK (01/2006 – 01/2007)

ADMINISTRATIVE COORDINATOR

Responsible for planning, implementation and assessment of special projects as requested by the Chairman, Vice-Chairmen, nine Division Chiefs and one Administrator.

Prepared financial analyses every month to analyze department spending patterns and identify opportunities to improve cost structure.

Managed physician credentialing documentation for new faculty and for routine re-credentialing of existing faculty in partnership with the Administrator and human resources department.

Facilitated appointments and promotion processes for attending and house-staff physician faculty, including new appointments, promotions, third/six year reviews, and mentoring committees.

Prepared and processed new employee requisitions and termination forms according to the Human Resources guidelines.

ON CALL NY MEDICAL CENTER – NEW YORK (08/2004 – 01/2006)

OPERATIONAL MANAGER

Responsible for ensuring staffing adequacy while optimizing unit costs, routinely analyzing and updating accounts receivable reports with adjustments to aging schedules (list of accounts receivable).

Generated all insurance claims reports for management analysis and reconciled the general ledger to the monthly bank statement while analyzing variance.

Recognition and Awards

Performance and Team award 2017 - Veteran Affairs (VA) Identity Access Management (IAM)

Performance and Team award 2014 - DHA 90-day Congressional Review of the Military Health System (MHS)

Performance and Team award 2012 - Defense Health Clinical Systems (DHCS)

Performance and Team award 2010 - Veterans Affairs Health Care Business Plan

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