Customer Service Sales

Anthony Scipione

*** ******* ******

Philadelphia, PA 19148

*************@*****.*** - 267-*-**-****

WORK EXPERIENCE

Office Assistant

Property Management Group - Philadelphia, PA: April to Sept. 2017 Busy real estate office assistant through the height of rental period in the city. Made and confirmed unit viewing appointments over a six day work week. Contacted vendors to implement repairs and tenants to provide unit notices. Coordinated key release and return for contractors and cleaning service.

• Created leases fro new and returning tenants

• Coordinated vendor and tenant contacts for repairs and services

• Full office admin. support for busy rental season Customer Service Manager

TLA Entertainment- Philadelphia, PA-August 2015 to Present Cash Manager

TLA Entertainment-July 2013 to August 2015

Accounts Manager

TLA Entertainment - June 2008 to July 2013

Skillfully manage wide-range of customer services and sales support tasks including managing employees, creating work schedules and handling credit/debit customer issues. Responsible for end of month bank reconciliation, check & money order deposits. Set up wholesale and international customer orders. Processed

catalog requests, sort and opened mail orders as well as providing detailed information from those sales to the other company managers.

• Main liaison between sales, editorial & accounting departments with customer service.

• Stabilized lost sales through aggressive fraud protection and policy refinement.

• Progressively advanced through company taking on higher degrees of responsibility. Administrative Assistant/Bookkeeper

Media & Methods Magazine - Philadelphia, PA - June 2007 to June 2008 Trusted assistant to the company CEO and founder. Set up all ad revenue billing to vendors for current and future magazine issues. In charge of commission payments to sales staff. Booked all vendor payments for magazine sales.

• Regularly acknowledged by leadership for timeliness and attention to detail.

• Spearheaded the formation of complete training manual for sales and accounting staff.

• Demonstrated flexibility by taking on special projects in addition to primary office responsibilities. Office Manager/Payables

Mastro Distributing - Westmont, NJ - January 1997 to June 2007 Jack of all trades employee of video/dvd distributor. Maintained all accounting details for record keeping and payment of vendors. Created purchase orders to fill customer requests. Assisted in packing and shipping of orders to said customers.

• Created the account and bookkeeping service for the company via Quickbooks.

• Oversaw all company record keeping for vendors and customers.

• Proud to help the company grow from a sole proprietorship to a mult-istate distributorship.

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Previous experience as Bookeeper for Medical Answering Service in Philadelphia, PA and Owner/Operator of the Philadelphia Drama Bookstore.

EDUCATION

Bachelor of Fine Arts

Emerson College - Boston, MA

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