Customer Service Representative

MAUREEN S. DAVIS

*** *** ***

UPPER DARBY, PA ***82

**********@*****.***

OBJECTIVE

Seeking a career opportunity in a Customer Service environment where a responsible hardworking

detail-oriented individual can contribute my skills and experience within the company and will allow me to further my experience and professional development. EXPERIENCE

Customer Service Representative, Aqua

America

01/2006 - 11/2016

762 W. Lancaster Ave, Bryn Mawr, PA

Received and acknowledged 80 to 100 calls daily. Reviewed bills with customers, took payments, set up new service as requested, also closed out accounts. Worked daily with the aid of the Banner System. Worked in Collections Department taking payments scheduling reconnections after interruptions of service. Set up payment arrangements as requested. Sent service orders to dispatch department. Created service orders for meter exchanges.

Senior Customer Support Rep., Cotelligent Inc

10/1997 - 07/2005

Broomall, PA

Provided initial support for customer inquiries received via toll free phone numbers. Answered incoming techinical calls. Resolved software and hardware issues in a timely manner. Recorded and accurately entered all information into call logging system. Documented new problems and resolutions, and worked with Team Leader until resolved. Escalated unresolved problems to appropriate contact/s and follow-ups until problems/ issues were resolved. Assisted end-users with techinical support on the IBM T42 Laptops and HP Printers.

Also answered software questions for Lotus Notes and Outlook. Detail oriented, with strong communication skills both written and verbal. Strong interpersonal skills and required to work both independently and as part of a team. Customer Service Generalist I, First Union

National Bank

02/1993 - 03/1997

Upper Darby, PA

Answer between 120 to 150 consumer and commercial customer phone calls relative to inquiries and complaints. Authorized credit refunds within prescribed scope of authority. Performed research duties through the use of customer information file, monetary database, branch personnel and operations personnel to answer or resolve customer inquiries or complaints. Maintained record of follow-ups, utilized CRT to develop and enter accurate information into the database. Responsible for imputting appropriate customer inquiry data into system for monitoring purposes. Performed research duties through the use of cutomer information file.

Teller, Corestates First P.A. Bank

03/1991 - 09/1991

Upper Darby, PA

Cashed checks, made withdrawals and deposits for customers; sales, processing raveler s checks, cashier s checks, money orders, safe deposit boxes, and assisted with other bank functions as needed.

Clerical Assistant II, Educational Testing

Service

09/1986 - 09/1987

Ewing Township,NJ, PA

Accessed College Board

scores from Microfilm in order to duplicate for mailing Vital Statistics Clerk, Department of Health

and Agriculture, Bureau of Vital Statistics

10/1984 - 07/1986

Trenton, NJ

Received applications for marriage, birth and death certificate; searched the database for the information and issued it to the customer.

EDUCATION

Trenton Central High

09/1978 - 06/1980

Trenton New Jersey, NJ

High school graduate or equivalency certificate (GED) Major: Academics

Minor: English

SKILLS

• BANNER • Windows 2000 and

Windows XP Professional

• Xchange Lynx

• Lotus Notes (Call Logging)

Mitel ACD/Phone

• Terminal Services,

PcAnywhere 8.0 and 10.5

• Excellent Organizational

Skills

• Ability To Multi-task

QUALIFICATIONS AND ACHIEVEMENTS

Technical Support

Some experience with Microsoft Outlook and Lotus Notes. REFERENCES

Name: Lynn Powers

Reference Type: Professional

Job Title: Trainer / Collections Department for Aqua America Years Known: 10

Day Phone: 610-***-****

Contact this candidate