Customer Service Office

Nedsky Tillett

***** ** **** **, ******** Pines, FL 33025

Phone: 954-***-****

Email: ********@*****.***

CAREER SUMMARY

Organized and Determined individual with strong interpersonal skills. Four years of experience working with administrative support and customer service skills in an office setting. Possess excellent written and verbal communication skills. Demonstrates ability to multitask in fast paced environment, very detailed oriented, and analytical.

EDUCATION

Miami Dade College, Miami, FL Graduation: Spring 2016

Associates of Science: Computer Engineering Tech GPA: 3.55/4.0

Honors

Miami Dade College, Miami, FL Graduation: Fall 2015

Associates of Science: Electronics Engineering Tech GPA: 3.61/4.0

Honors

RELATED COURSES

System Analysis and Design Data communication and Network Business Statistics

Introduction to computer Database Management Communication Studies

SENIOR PROJECT

Miami Dade College, Miami, FL November 2015 – December 2015

Job Title: Team Leader

Development of an AM/FM radio with adjustable volume and tuner dials.

Collaborated with a team of consultants to establish assembly and development of the components of the FM/AM radio.

Analyzed each working element, volume and tuner dials, providing follow up recommendations for amplitude and frequency modulation.

TECHNICAL SKILLS

Microsoft Word Microsoft Excel

Microsoft PowerPoint Microsoft Outlook

WORK EXPERIENCE

Annellie’s Carwash, Lauderdale Lakes, FL January 2016 – Present

Manager

Provide customer service to customers with inquiries, resulting in maintaining contact with approximately 600 customers on a weekly basis.

Provide office support services by keeping track of customer payments and contractors payroll on a day to day basis.

Creating and maintaining monthly financial tracking reports to provide to upper management.

Operate office equipment, such as fax machines, copiers and phones, aiding in communication with vendors about supplies needed weekly.

Maintain and track bank deposits weekly and utility bill payments monthly.

Consulate of Belize, Coral Gables, FL February 2014 – February 2015

Assistant Office Administrator

Provided Customer service to Belizean Citizens with passport and visa inquiries, resulting in maintaining contact with approximately 60 people per week.

Processed Visas and passport applications as well as payments on a daily basis for about 50 applicants.

Provided office support in securing accommodation and transportation for Belizean government officials.

Created, Maintained and entered confidential information in a database, providing written feedback to management once a week.

Jonathan Metal and Glass, Jamaica, NY December 2012– May 2013

Assistant Metal Fabricator

Assisted in the bending, cutting and fabrication of metal, creating door and window frames.

Collaborated with line workers in creating more effective and efficient ways to avoid waste of materials.

RB’s Texaco, Belize City, Belize June 2009– June 2011

Gas Station attendant

Assisted shelves restock and inventory daily.

Provided customer service to approximately 500 consumers per week, pumping gas and gathering payments.

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