Customer Service Data

Florine Nolen

*********@*****.*** *** MSGR Lydon Way

617-***-**** D orchester, MA 02124

EDUCATION

Michigan State University East Lansin, Michigan 1970 Business Administration

Malvern Senior High Malvern, Arkansas 1965-1969

EXPERIENCE

Parkway Message Center R oslindale, MA

Supervisor, Answering Service Operator 2010-2016

● Operate telephone business systems equipment or switchboards.

● Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.

● Relay and route written and verbal messages

● Route all emergency calls to their appropriation destination

● Provide efficient and timely response for all incoming communications

● Established reliable communication messaging streams for both domestic and business related customers including home, doctor's offices, hospitals, and insurance companies.

● Provided timely follow up with complaints until resolved or directed to their appropriate channels.

Verizon (Accounting) B raintree, MA

Accounting Representative 1999 -2008

● Handled refunds and transactions for both New York and New England.

● Record charges and refunds, process bills for payment, and ensure customers accept payments or refunds.

● Managed refunds owed to customers for overpayment or money owed.

● Processed incoming checks, (via mail or regular payment) bills and statements for funds distributed between parties.

● Compile and sort invoices and checks.

● Contact individuals with delinquent accounts or outstanding balances.

● Utilize computer systems to run databases, pay bills and order supplies

● Track and resolve accounting problems.

● Process financial records and checks in compliance with the accounting standards and principles laid out.

Bell Atlantic 1 995-1999

Database Entry personnel Braintree, Ma

● Enter data from source documents into prescribed computer database, files and forms for educational and business facilities. Make amendments to existing data systems when necessary.

● Transfer information from licenses, checks, or other hard copy documents into a computer data system.

● Prepare, compile and sort documents for data entry.

● Verify data and source documents for accuracy.

● Obtain further information for incomplete documents.

● Update data and delete unnecessary files.

● Combine and rearrange data from source documents where required.

● Transcribe information into required electronic format.

● Check completed work for accuracy.

NE TEL/ NYNEX 1 980-1995

411 / O-Operator Boston,

MA

● Responsible for assisting callers by making calls, placing a collect call, supplying phone numbers, or advising on the cost of a call.

● Provide callers with customer service over the phone regarding placing collect calls, giving out phone numbers, and locating businesses.

● Answer large volume of calls daily.

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