Enrollment Specialist & Customer Service Representative
Resume:
MINERVA FARIAS
*** ********** ** #* - ******** Hill CA 94523
*********@*****.***
OBJECTIVE
Seeking a position where my strong diverse skills and knowledge will be fully utilized.
EDUCATION
Associate of Science Degree, Health Care Administration
San Joaquin Valley College
LICENSE
Licensed Life Agent
ATTRIBUTES
Outstanding people and communication skills
Bilingual; read, speak and write Spanish
30+ years exceptional interpreter skills
Highly skilled resolving discrepancies with individuals utilizing well-developed problem solving skills
Proven ability to work well with diverse groups of people
Computer skills; type 70 wpm, medical terminology and data entry
Strong organizational skills & highly self-motivated
Able to learn new concepts in a timely manner
Professional appearance
Loyal and dependable; high level of professional integrity
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE – Farmer’s Insurance 06/16 –current
Assist insureds with processing of payments and endorsements. Processing quotes with various carriers for earthquake and flood coverage. Processing of policy changes per requests of leinholders. Assist Spanish speaking insureds with questions and inquiries regarding personal lines coverages.
CUSTOMER SERVICE REPRESENTATIVE - Cencal Auto Insurance 07/15 – 05/16
Assist the Spanish speaking insureds and agents with endorsements, coverages and taking premium payments via phone. Processing of MVR updates, DMV updates of endorsements.
CUSTOMER SERVICE REP- ASI ADMINISTRATIVE SOLUTIONS 02/14- 07/15
Processing of FSA/HRA, and medical, dental and prescription claims submitted by members. Assisted Spanish speaking members with questions regarding claim status and plan benefits. Phone inquiries with brokers, members and plan sponsors regarding balances on FSA/HRA accounts. Assisted at Enrollment meetings with brokers to translate plan benefits and rates to Spanish speaking members.
BROKER SALES SUPPORT- AETNA Health Care 07/08 - 01/14
Negotiate rates and renewals to add quality and value to the customer in order to achieve profitable growth. Extensive communication via phone with brokers, and plan sponsors to address various issues. Responsible for explanation of medical/dental/life benefits and product/plan comparisions. Assist with enrollments, group plan changes, billing inquiries and prescription issues. Translate for Spanish members with questions regarding plan benefits and rates.
CLIENT SERVICE SPECIALISTS - PRICE ASSOCIATES 04/02 - 06/08
Responsible for reviewing enrollment and termination requests from employers and brokers before submitting to carriers; assisted questions regarding enrollment, claims issues, prescription and benefits and help with rate information to brokers and employers. For 6 years have served as the office interpreter for our brokers and other outside businesses, at enrollment meetings.
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