Customer Service Insurance

Objective

To obtain a position with a fast growing company utilizing progressive experience in all phases of customer service, marketing and sales.

Profile

Recognized as a successful and enthusiastic team contributor, with a reliable track record improving internal and client communications, as well as developing strong internal and external relationships.

An energetic, results oriented professional who is a self-starter and highly organized with excellent written and oral communication skills.

Committed, flexible individual who is customer service focused, goal oriented, and works well under pressure.

Technical Summary

Bilingual (English & Spanish)

MS Office including

oWord

oExcel

oPower Point

oOutlook

AdvanceMD

Ebridge

MAPInfo

Allocate

MAS-90

SIS

Collaborate

Medisoft

Policy Map

Professional Experience

Strategic Marketing Assistant

Neighbors Emergency Center

Houston, Tx 12/2010-Present

Manage and maintain sponsorship and billboard budget for 30 centers across Texas, Rhode Island and Colorado

Create Patient Origin Maps and manage distribution to each center

Research and mantain competition maps for each center on a monthly bases

Create center zip code and mailer overlay maps

Create and manage monthly operation reports for regional markets

Pull demographic information for site selection

Help coordinate marketing events within both the corporate and center levels

Manage relationships with multiple vendors in each market in order to ensure that invoices are correct and processed in a timely manner

Lead Administrative Assistant

Maintain multi-line switchboard

Greet and assist patients

Head of the Registration QAPI

Register Emergency Room patients

Verify patient’s insurance and calculate total for a self-pay rate

Collect payments and batch credit card machine daily

Audit and break down monthly charts

Assist team with additional duties as needed

Create and maintain schedules for center staff

Point of contact for time and attendance; processed payroll for center staff

Responsible for maintaining and monitoring office supplies, while staying within allotted budget

Registration/Medical Assistant

Next Level Urgent Care

Houston, Tx 09/2013-Present

Maintain multi-line switchboard

Greet and assist patients

Register and schedule patients in system

Verify patient’s insurance and calculate total for a self-pay rate

Collect payments and batch credit card machine daily

Triage patients and perform any tests needed

Assist team with additional duties as needed

DOT/NON-DOT drug testing and physicals

Registration/Scheduler

First Street Surgical Center 12/2008 – 12/2010

Bellaire, Texas

Maintain multi-line switchboard

Greet and assist patients

Register and schedule patients in system

Verify insurance and assist collections on checking status of claim

Schedule surgery; confirm appointments and financial responsibilities with patients

Collect payments and batch credit card machine daily

Enter monthly charges for each payment in order for billing to enter claims

Assist team with additional duties as needed

Education

CYPRESS FALLS HIGH SCHOOL – Houston, TX

08/1996 – 05/1999

AQUILLA WYATT HIGH SCHOOL – Houston, TX

06/01/2004: Diploma Received

LONESTAR COLLEGE

References

References available upon request.

Contact this candidate