Quality Improvement
Resume:
Maia N. Bailey
***********@*****.*** 415-***-****
Quality & Performance Improvement Specialist
Analytical professional with expertise in leading improvement teams and processes. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions. Strong interpersonal, leadership, communication and problem solving skills. Technical proficiency in Microsoft Office (Word, Excel, PowerPoint).
Strategic Planning & Analysis
Industry Networking
Project Management
Administrative Assistance
Staff Training & Development
Staff Performance Review
Quality Assurance
Data Collection & Analysis
Trajectory Optimization
Internal & External Audits
Organizational Development
Business Plan Development
Risk Management
Data Management
Regulation Compliance
Recruiting, Interviewing & Hiring
Business Consulting
Financial Reports
Office Coordination
Resource Allocation
Performance Improvement
Process Improvement
Exceeding Goals
Meeting Planning
Budget Planning & Budgeting
Human Resources (HR)
Facilities Management
Schedule Maintenance
Data Maintenance
Finance & Payroll
Professional Experience
MARIN CITY HEALTH AND WELLNESS CENTER, Sausalito, CA 2015 – Present
Quality Improvement Data Coordinator
Led the design and develop of the Continuous Quality Improvement Program.
Streamlined EHR through the introduction of efficient processes and the evaluation of staff workflow.
Implemented the BRIDGEIT reporting program, and trained staff on how to apply it.
Assigned Project Manager of the Clinical HIPPAA Plan Remediation.
Directed the risk management and compliance agendas for 2 programs.
Spearheaded necessary process improvements prior to submitting the PCMH accreditation application.
Oversaw contract audits, 3 grants and the development of financial and clinical reports.
BRITISH CONSULATE GENERAL, San Francisco, CA 2013 – 2015
Corporate Services Officer
Developed cost-effective business plans through the management of budgets, spending and fund bidding.
Supervised space management, renovation plans, office rearrangements and room bookings.
Coordinated human agendas, meetings, human resource tasks (i.e. hiring, training) and Official Residence duties.
Led administrative support for 2 different offices.
Named security-cleared IT Security Officer (i.e. account maintenance, on-site system rebuilds, updates).
CAREER GROUP, INC., San Francisco, CA 2012 – 2013
Human Resources Associate
Spearheaded recruiting (i.e. job board postings, lead follow-ups, 1st round of interviews).
Oversaw onboarding (i.e. new hire paperwork, I-9 verifications, W-4 filings) and benefit administration.
Organized employee training (i.e. personal development programs, company-wide training days).
Supported payroll and financial tasks.
THE BAILEY GRIND, London, England 2008 – 2011
Founder & Consultant
Advised businesses and budding entrepreneurs on expanding business in the coffee shop industry (i.e. kiosk design, menu planning, training, customer service, logistics).
JITTERS & SHAKES, London, England 2008 – 2011
Founder & Consultant
Managed all small business/start-up duties for a 3-wheeled scooter van/coffee stand.
NATIONAL AUDIT OFFICE, London, England 2003 – 2007
Finance & Liaison Officer
Earned confidential clearance to communicate with Senior International Government Officials.
Nominated Project Manager of budget monitoring and overseas staff/affiliate administrative support.
Generated prospective revenues, expenses and costs by conducting financial research, forecasting and analysis.
Coordinated IT support, staff relocation, conferences, discussion panels and key speakers.
Supervised database administration, record keeping and file maintenance.
Education & Credentials
Master of Science in Regional & Urban Planning, London School of Economics & Political Science, London, England
Bachelor of Arts in Political Science & Spanish, Pepperdine University, Malibu, CA
English Language Teaching to Adults Certificate, University of Cambridge ESOL, London, England
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