Office Manager
Resume:
Sherri A. Quaca
Middletown, PA *7057
***************@*****.***
Profile
Over 17 years of experience as a professional staff manager
Completed certification courses in:
Human Resources Management- Discipline in Organizations
Organizational Change- Managing and Supporting Employees
Modern Project Management- Working with Clients and Project Teams
Managing Health and Safety in Healthcare - Safety Management
Managing Health and Safety in Healthcare - Biological Agent Hazards
Managing Health and Safety in Healthcare - Physical Hazards
Behavior Based Safety Training
Managing Health and Safety in Healthcare - Psychosocial Hazards
ISO Diploma- Change Management
Ability to direct complex projects from a conceptual map to operational status
Goal-oriented individual with strong leadership capabilities
Organized, highly motivated and detail directed problem solver
Proven ability to work in unison with staff, volunteers, vendors and leadership members
Trainer/ Developer Subject Matter
Leadership Development
HIPAA trainer and scripted additional companion trainings to encompass all clinical areas
Phone/Email Etiquette- author and Trainer (for administrative and front office staff)
Internal Customer Service trainer for all Administrative Staff
Body Mechanics Monitor Trainer
Safe Lifting (OSHA approved) trainer
Relevant Experience & Accomplishments
Family Practice Management
Supervised front office staff
Supervised medical records staff
Revamp of PCP referral process/ Quality Assurance tracking
Interim Facility Manager (6 months, trained hired Facility Manager)
Substitute nurse assist during down staffing
Implemented new filing system
Devised new encounter form in liaison with hospital billing staff
National Diabetic Registry implementation with Medical Director
Contact person for pharmaceutical companies and personnel
Mental Health Management/Supervision
Responsible for hiring and retention of front office, health information management, reception, dictation and clerical float staff (27 employees)
Directly devise, implement and review performance management for all staff
Health Information Management Department- responsible for complete structuring of this department from the ground up
Facility Legal Records Custodian
Provided input for development on new processes to facilitate reimbursement
Job Coach and partnered with Vocational Rehab Program for consumer job placement
Payroll/ Timekeeping for 27 staff/ Kronos
Devised Policy and Procedure manuals for all departments managed
Non-Profit Facility Office Manager
Responsible for 97 programs- mixture of field programs (Supported Employment, Home and Community for example), owned and rented homes, Lifesharing (family assisted support) and assisted living in apartment settings:
oSupplies ordering (medical, office, safety, special needs products, etc)
oMaintenance of region’s fleet consisting of 107 vehicles to include paratransit vehicles) from purchasing (bids required) to registration(onset and renewals) title keeping, salvaging and trading in vehicles for new purchases
oObtain bids for fuel oil provision and service contracts
oProvide new homes with utilities contracts
oMaintain key copies for homes and vehicles and provide supervised access for emergency needs for those keys
oObtain bids and schedule moves for transfers and new program openings
oProvide administrative support to homes through staff task supervision
oProvide repair/painting and snow removal services through bids and scheduling arrangements
Facility Management
oAll supplies ordering by best price: office, break rooms, equipment, furniture, toner and ink supplies to stay within administrative budget. Building consists of 50 staff/offices/private printers and program directors for 65 homes who utilize the office daily, 4 floors with mailrooms/copiers, main printers, 3 kitchens, one break room, 6 conference rooms, video conferencing, polycoms and several AV setups
oLiaison snow removal, building repairs, landscaping
oInvoicing for all orders- homes and office building
oMaintain buildings fleet of loaner vehicles for program use
oSupervise updates and provide information of call lists, Keystone and outside agency contacts
oProvide assistance during licensing, information/ supplies for compliance, informative pieces to share information globally
oSupervise reception/ administrative support staff
oKronos timekeeping proficient (self and staff)
oAnnual provision of new auto insurance information and placement into fleet
oMaintain communications for vehicle incidents with fleet insurance/ Maintenance Company to ensure estimates, repairs and loss decisions are communicated clearly and assist in the completion of all decisions. Determine if further driver training is required through online course requirements and follow up on completion and any additional disciplinary actions required when driver is at fault
oProvision of current tax exempt status forms for all directors with purchasing permissions
oMaintain information boards for state, county, federal required information
oThrough bids and interview process- obtain leases for building’s equipment and services. Janitorial, copiers, carpet cleaning, repairs, painting, water coolers, postage meter
oLiaison with facility owner for all building/ structure concerns
oParticipate in the regions submissions of donated materials at events (i.e. Chocolatefest) coordinate staff support and participate in events. Market/info share in community and within region
oProvide annual direct care staff employee breakfast (400 attendants) menu, booking, table favors, invitations, rsvp, speakers, swag and gift raffles
oAssist staff in problem solving with technical difficulties
oSafety Committee member- report all vehicle incidents and follow up measures
Employment
(1991-1994) CNA & Trainer Frey Village Lutheran Services Middletown
(1994-2000) CRNT, Unit Secretary and Outpatient Clinic Quality Assurance Healthsouth Rehab Hospital
(2000-2004) MOA II University Physicians Group of Middletown (Hershey Medical Center)
(2004-2010) Administrative Supervisor for Front Office Staff, Health Information Management, Clerical Float Staff, Dictation, Reception and Legal Records Custodian
Community Services Group of Lancaster
(2012 to present) Office Manager Keystone Human Services, Intellectual Disabilities, Central Region
Addendum to management resume
Sherri A. Quaca
332 Rife Street
Middletown, PA 17057
***************@*****.***
Clinical experience-
CRNT at Healthsouth rehab hospital for 6 years 1994-2000
Relevant experiences-
ADLS
Therapy modalities
Labs/vital signs
Patient instruction
Body mechanics monitor for all staff
Discharge planning
Case management and agency liaison to families and patients
-Segued into Unit Secretary then QA
CNA for Lutheran Services (Frey Village in Middletown) 1991-1994
Relevant experiences-
All patient care
Family liaison
Trained CNA’s through rotation on various shifts and skill levels (intermediate care, skilled nursing, etc.)
Vital signs, I&O and further medical indications/trackings
-Segued into Unit Secretary PT and cover vacations
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