CARL SHAMEL

Lewisville, NC 336-***-**** ac2l5m@r.postjobfree.com

Business Analyst (CRM)

Business analyst of with 16+ years of experience implementing CRM solutions in multiple industries. Adept at leading cross-functional teams to define and improve business processes. Highly skilled in data analytics and reporting.

Skills

Requirements Gathering and Analysis

KPI Dashboards and BI Reporting

Data Mining and Analytics

Project Scoping and Management

Documentation and Visualization

Enterprise Implementations

Multi-Industry Experience

Test Plan and Case Development

Agile, Waterfall, RAD methodologies

Technology Summary

CRM Applications:

Salesforce, Pivotal, SalesLogix

Documentation/Visualization Tools:

Word, Excel, PowerPoint, Visio, OneNote, Balsamiq

BI and RDMS Tools:

MS SQL Server, Oracle, Dundas Dashboards, Qlikview, SAP Crystal Reports, IQ Reports, SSIS

Certifications

Salesforce Certified Administrator

SalesLogix Developer

Experience

Aptean (Enterprise software provider) CRM Division – Atlanta, GA 1999 to 2017

Senior Business Analyst / Business Analyst – 2001 to 2017

Application Developer – 1999 to 2000

Senior Project Manager / Consultant – 2000 to 2001

Joined as part of a company acquisition. Embraced opportunity to move into business analysis and was promoted to senior analyst. Served as lead business analyst on large ($500K - $1M) multi-phased projects with clients representing various industries such as manufacturing, healthcare, education, and banking/finance. Conducted assessment sessions with management teams to determine project scope and produce high-level delivery plans. Lead requirements gathering sessions with stakeholder groups, analyzed functional/data requirements and industry best practices to design solutions. Generated functional specifications, process workflow diagrams, and physical data models to serve as blueprints for the build and testing stages. Interfaced with development teams composed of North American and offshore resources to oversee the build, testing, and delivery stages of the project. Developed test plans and cases and carried out system testing. Conducted end-user and administrator training classes.

Carried out customization activities such as building tables, forms, navigation elements, dashboard items, queries, and search result lists. Also designed and developed complex Crystal reports.

Highlights:

Rescued $1M+ deal by restoring customer confidence through building relationships with customer team, implementing proven methodology, and delivering creative solutions with measurable ROI.

Received Syngenta’s Henry Ford Award for Effective Project Implementation (Team Award)

Generated over $500K in consulting revenue in one project by demonstrating superior understanding of the customer’s needs and the tools available to roll out a multi-country customer service application.

Partnered with development team to consistently deliver solutions on time and under budget for implementations of up to 3,000 users for financial management customer.

Experience (cont.)

Tekton, Inc. (CRM Consulting) – Greensboro, NC 1992 to 1999

Developer / Analyst

Worked as a systems developer customizing existing and developing new modules for various CRM products including FirstWave, Pivotal Relationship, and Interact SalesLogix. Personally responsible for all stages of development including requirements specification, database, user interface and report design, development, testing and implementation. Also responsible for project management tasks such as putting together cost and timeline estimates and working with the customer to control variables such scope creep to keep the project on budget. Typical project timeline was 3 to 5 months with a cost ranging from $30,000 to $100,000 in services. Managed projects across a wide array of applications such as sales, marketing, telemarketing, customer support and consumer affairs.

Education

University of North Carolina at Greensboro, NC – BS in Mathematics with Computer Science concentration

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