Manager Customer Service
Resume:
THOMAS F. KUBICHEK
PHILADELPHIA PA 19134
267-***-**** (Cell)
********@***.***
QUALIFICATIONS
Imaginative and innovative professional possessing 30 years experience in logistics with exceptional accomplishments in reducing costs and transit time
EXPERIENCE:
Logistics Manager August 1995 - January 2017
Heucotech Ltd., Fairless Hills PA Manufacturer, Importer, Exporter
15 Percent reduction in auditing and payment service costs while improving services.
Negotiated exclusive contract to improve courier services and reduce costs.
Realigned public warehouse network to improve customer service, transit times and efficiencies.
Added two public warehouses to warehouse network to enable 24-hour delivery of any in-stock item.
Negotiated carrier contracts to prevent undercharge claims and stabilize costs.
Implemented a multiphase integrated distribution system to reduced costs, damages, and transit times.
Implemented routing guides for outbound transportation from public warehouses.
Performed in-depth rate analysis for less than truckload, truckload, airfreight and courier services.
Designed North American Free Trade Agreement database.
Implemented the Third Party Logistics program.
Resolved potential problems with customers.
Reduced total logistics costs for six consecutive years despite General Rate Increase (10 % within the first year).
Computerized freight and overcharge claims.
Prepared Performa Invoices, Shippers letters of Instructions, Canadian Customs Invoices
Wrote duty drawback application proposal.
Created Shipper's Contract Bill of Lading.
Analyzed sales data to formulate annual logistics program.
Independent Consultant – Educator Jan 1994 – August 1995
Self-employed Computer Specialist.
Taught computer applications and usage in home and office environments.
Organized inventory of 4,000 sku’s and established inventory location system.
Interfaced with owners, supervisors, sales and marketing groups.
Clients included Defense subcontractors, opticians, disk jockeys and transportation companies.
Setup Local Area Networks and applications.
Assembled custom applications.
Computerized client lists, suppliers' lists and inventories.
Developed proposals, negotiated leases and purchases of computers and related equipment.
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Traffic Administrator February 1988 - Jan 1994
Commodore Business Machines, Inc. West Chester, PA.
Assumed duties of Corporate Traffic Manager in April 1991.
Refined Payment Service; lowered cost 20% with 100% preaudit; paid days 14%
Reduced Less Than Truckload Costs 10 Percent.
Increased Domestic Air reliability (e.g., on time and intact) from 93% to 98.5%
Exposure to international air, container load (CL) and less than container load (LCL) shipment
Initiated EDI problem prevention program reducing storage charges and materials scheduling.
Prepared detailed domestic rate analysis.
Analyzed carrier performance (total value, reliability, volumes, claims ratio and transit times).
Determined and accomplished logistics performance design.
Developed proposals for shipping equipment, systems and services from need conception.
Recognized and resolved potential problems with both customers and suppliers.
Prepared Performa Invoices, Commercial Invoices, Canadian Customs Invoices
Prepared detailed rate analysis from zip code determination through routing instructions.
Executed Shippers' Letters of instructions, Ocean Bills of lading, Airway Bills
Analyzed carrier performance (total value, reliability, volumes, claims ratio and transit times).
Developed proposals for shipping equipment, systems and services from need conception.
Responsible for purchase, demonstrating and teaching proper use of mailroom equipment
Recognized and resolved potential problems with both customers and suppliers.
Processed Letters of Credit, Export Declarations, Certificates of Origin, Dock Receipts.
Arranged transportation services for over two hundred trade shows and demonstrations.
Documented exports and imports into "In transit" programs, custom LAN for import/exports.
Refined Payment Service; lowered cost 20% with 100% preaudit; paid days 14%
10 Percent Reduction Less Than Truckload Costs.
Responsible for purchase, demonstrating and teaching proper use of mailroom equipment
Processed Letters of Credit, Export Declarations, Certificates of Origin, Dock Receipts.
Arranged transportation services for over two hundred trade shows and demonstrations.
Documented exports and imports into "In transit" programs, custom LAN for import/exports.
Warehouse Manager September 1974 - October 1987
United Beauty Supply Company; Philadelphia, Pa.
Optimized new facility in 1983 reducing staff costs 20%.
Relocated to larger facility in 1985 to accommodate new manufacturing process.
Facility maintenance including layout, routine maintenance and use of outside contractors.
Controlled $1.5 million cost valued inventory.
Scheduled workflow for 6 to 10 warehouse employees.
Setup, organized and participated in six shows in 1985 - 1986
Originated flexible warehouse layout allowing increase or decrease of manufacturers.
Conducted evaluations for warehouse personnel and instituted incentives.
Developed systems and procedures for warehouse personnel to improve accuracy and reduce labor costs.
Facility maintenance including layout, routine maintenance and use of outside contractors.
Priced and invoiced bulk shipments to other distributors and manufacturers.
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PREVIOUS EXPERIENCE
Gilbert Spruance Paint Manufacturer Shipping Manager 2 years
Boyles Galvanizing Company Structural Steel Finishing Shipping and Receiving Manager 2 years
C F Simon Edible Oil Refiner Laboratory Technician 2 Years
PERSONAL ACTIVITIES AND INTERESTS
Association for Humanistic Psychology Member 1991- 1996
Board member 1993 – 1995
Association for Applied Psychology Founding Member 1993- 1994
Board member 1993 - 1994
Cub Scout Pack 314 Cubmaster 1975 – 1976
Asst. Cubmaster 1974 -1975
Den Leader 1973
Photography
Home renovations: Plumbing, heating, electrical, etc.
American Mensa Member 1987- Present.
U.S. Chess Federation Participated in 45 tournaments
Life Member 1974-Pres.
American Legion Member Post #396-****-****
Finance Officer Post #396 1976-77.
EDUCATION:
West Chester University; West Chester PA Certificate International Transportation 1989
Lions Technology US DOT, IATA, IMO 2014, 2011, 2008, 2005
Academy of Advanced Traffic; Philadelphia., PA . Advanced Traffic Management Graduated 1982
COMPUTER SKILLS
Beta Tester: Microsoft Windows and Office
Adobe Creative Cloud: Photoshop CC; Lightroom CC; etc.
PROFESSIONAL ASSOCIATIONS AND DEVELOPMENT:
American Society of Transportation and Logistics. Associate Member 1993 - 1996
Transportation Professional Association. Member from 1992 - demise 1996
Board member 1993 - 95
Transportation Club of Wilmington DE. Member 1991- 96
Board member 1993 - 95
Chairperson Education Subcommittee 1994 - 95
Transportation Clubs International Subcommittee 1994 - 95
International Who’s Who Directory Professional Management Listed 1998
American Registry of Professionals Directory Listed 2003
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