Customer Service Medical

Sophia R. Coleman

***** *. ******** *******

Houston, TX 77065

**************@*******.*** 346-***-****

Education

Schenectady County Community College

Schenectady, NY

A.A.S. Tourism and Hospitality Management

GPA: 3.47

Dean’s List 2008 and 2009

President’s List 2008

Experience

American Midstream (TPI Staffing)

April 2016 – August 2016

Data Control Assistant – Contractor

• Update and format DOT (Dept. of Trans) and other federally regulated manuals.

• Facilitate data requests on a daily basis.

• Electronically filing, scanning, and email correspondence.

• Proficient in Microsoft Office Suite and Sharepoint. Howco Metals Management - Houston, TX

2012-2015

Accounts Payable Administrator, 2014 – 2015

• Input local, national, and international vendor invoices into the accounting system.

• Created journal entries for required assets and managed payments to vendors.

• Communicated with vendors to reconcile any and all invoices that I was assigned.

• Made inquiries to the sales and purchasing departments when there was a price variance.

• Processed new vendor information, requesting W-9 and electronic billing information.

• Assisted in monthly and year end closing.

Materials Receiving Clerk, 2012 – 2014

• Entered shipping document information into databases.

• Facilitated communication liaison between salespersons and vendors via email and telephone.

• Kept record of all material entering the yard and being transferred to other locations.

• Performed basic administrative duties including email correspondence, scanning documentation, ordering office supplies, and sending faxes.

• Handled customer service calls from sales personnel relating to the status of warehouse parts. Albany Medical College, Albany, NY

2010 – 2012

Administrative Support Associate VI

• Registered patients for appointments in a medical environment while following HIPPA policies and procedures to maintain patient confidentiality.

• Provided excellent customer service while in telephone contact with patients, and medical personnel.

• Assisted physicians with emailing and filing paperwork daily to ensure smooth quality of care.

• Electronically filed and sorted patient charts into a medical record database.

• Collected cash, check, and credit card co-pays from patients.

• Ensured delivery of medical records using Fed-ex, UPS, and DHL.

• Scheduled new patient and follow-up appointments.

• Efficiently updated and input insurance and eligibility information. Homewood Suites by Hilton, Albany, NY

2007– 2008

Night Auditor

• Kept accountability of all business transactions during the course of the day. Provided tours of the facilities for guests and VIP’s.

• Applied customer care and customer service to every transaction.

• Responsible for check in and check out services to hotel guests.

• Ensured all cash handling procedures were followed by all employees.

• Responsible for maintaining guest privacy.

• Ensured guest security with respect to credit card and guest room number privacy. Military Experience

Automated Logistic Supply Specialist, Logistic Warehouseman Nov. 2004 - Aug. 2006, KBR, Balad, Iraq

Sept.1999 - Apr. 2002, United States Army, Fort Bragg, North Carolina

• Reviewed and verified quantities received against bill of lading to ensure accuracy.

• Established and maintained accountability of hand receipt items.

• Pulled MRO's, Assisted in completing 100% inventory

• Shipped, issued, received, tracked, and stored, Class III, IV, VII & IX items.

• Used FEDLOG to identify and help classify army material.

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