Service Manager
Resume:
Isamar C. Delaneo
Houston, TX 77043
********@*****.***
PROFILE
Ability to lead, train and maintain an enthusiastic productive staff, proven skills to seek out potential. Strong analytical planning skills combined with the ability to coordinate the efforts of many to meet company goals. Self motivated, productive and organized.
EDUCATION
Currently enrolled in the Business Management program at Houston Baptist University with a minor in finance
Anticipated Graduation Dec 2017
Lone Star community college – Houston, TX
Associates of Science Degree - Fall 2013
TRANSITIONAL SKILLS
Bilingual – English & Spanish
•Typing 50 WPM
•Windows Email & Internet
•Profession Organizational Leadership
•Managing Accounts Receivable
•Managing Warranty Audits
•Team Oriented Leadership
•Professional Receptionist
•Secured Document Organizer
•Buisness Development Training
Extremely Proficient in the following:
•Excede
•Quickbooks
•Excel
•RTS Titling
•Procede
•Dealer Socket
•Word
•Excel
•PowerPoint
•CRM (Custom Relationship Management)
•IDS (Intergrated Dealer Systems)
•CDK/ADP (Automatic Data Processing)
•WSA (Wireless Service Advisor)
•MPI (Multi Point Inspection)
•TIS (Technical Information System)
* Volunteer at Grace and Power church children ministry, director of Vacation Bible School.
Since 2009- present
Employment History
From To
April/17 Present
Sterling McCall Lexus
Service Consultant
•Helped customers make informed decisions on how to best maintain their vehicles
•Educate customers on product knowledge and feel comfortable with their vehicles
•Efficiently handle 15 to 20 different clients daily
•Build rapport with customers to ensure repeat business
Mar/14 April/17
Holiday World of Katy
Delivery Coordinator/ Warranty manager
•Face of the dealership
•Ensure customers get the best customer service
•Coordinate delivery times with customers
•Follow up with customers after delivery to ensure satisfaction
•Coordinate hitch work with technician and customer
•Prepare welcome package
•Educate customers on their new RV
•Introduce customers to their respective advisor and technician
•Address any concerns or problems after delivery inspection
•Help the rest of the team in service advising, receptionist work, internal advisor work
•Check on delivery unit make sure they are impeccable
•Ensure that delivery units are on walk line on time
•Administer customer surveys
•Come up with plans every month to make our Survey scores better
•Submit warranty claims for payment collections
•Create a relationship with the manufacture representatives
•Lead warranty team to record collection rates of 93%
•Lead warranty team to collect the most ever collected from manufactures
Feb/07 Mar/14
Mossy Nissan, Houston, TX
Service advisor/ Service Manager Assistant
•Greet customers as they arrive
•Write up customer’s concerns and services
•Quote customers repairs
•Up sale services
•Dispatch work to shop Forman
•Serve as back up when advisors are absent
•Advise on technical work
•Walk customers to cashier
•Take care of rental/loaner cars
•Find solution to problems with customer’s
•Make sure every customer is satisfied with their service
•Reports at the end of the month
•Close work orders
•Add technician times to work orders
Business Development Center Manager
•Ensure customer satisfaction
•Increase customer retention rates
•Increase customer satisfaction survey scores
•Schedule reservations
•Follow up calls after customers service experience
•Conduct interviews
•Develop new methods to improve our over the phone sales
•Develop templates to follow up with customers
•Respond to emails
•Find solutions to our dissatisfy customers
Accounts Payable/ Accounts Receivable
Title Clerk
•Perform Titling and vehicle registration
•Perform Payoff procedures for vehicles
•Perform billing duties
Receptionist
•Take incoming calls and transfer to appropriate location
•Park calls using main switchboard
Service Booker
•Clock technicians in and out of jobs
•Create the invoice for the customers
•Add time to the technician tickets
Cashier
•Receive money from customers and perform credit card transactions
•Balance drawers and perform closeout reports
Warranty Clerk
•File all service and secure documents at the appropriate locations
•Audit warranty work performed to send to corporate
•Get warranty work paid
•Submit invoices to corporate
•Gather parts invoices and technician time sheets
December /08 Present
Genesis Mobile Wash & Detail
Accountant/Supervisor
•Managed all accounts receivable and payable
•Deposit checks and make invoices using QuickBooks
•Maintained Inventory and Stock of Supplies
•Working with Computer Store Plans, Supervised Promotions and Sales.
•Book business trips
•Find new contracts expand the business
•Offer training for new employees
•Conduct interviews
References Available Upon Request
Contact this candidate