Pradeep Gopireddy

Robotic Process Automation Pega OpenSpan Consultant

E-mail: ac2l3t@r.postjobfree.com

Contact No: +1-732-***-****

Around 12.5 Years of professional experience in various phases of Software Development Life Cycle including Requirements analysis, Applications Design, Development, Integration, automation, Installation, Implementation, Maintenance, Testing, Debugging of various client/server web applications.

Good experience in requirement gathering, analysis and negotiation to provide quality solution and strong customer focus to ensure the finished product/service meets required quality.

Good experience in Agile product development methodologies and following best scrum practices.

Extensive experience in Pega OpenSpan studio 7.1 and certified in OpenSpan Automation.

3.5 years of experience in both Pega OpenSpan RPA and RDA development using Interaction FrameWork.

Developed custom DLL binary files in Visual Studio for use in Pega OpenSpan Studio

Experience in Troubleshooting and Debugging Pega OpenSpan automations for bug fixes using Test Harness tool

Strong ability to convert business logic/requirements to automations

Strong and precise understanding of Pega OpenSpan Studio's technological limitations and Clear understanding of Windows/Web/Text app integration using Interaction Framework

Extensive experience in developing multi-threaded applications using C, C++ on Linux, IPC and socket programming

Good knowledge of Robot test framework

Good knowledge in usage of tools like gdb, gprof and valgrind.

Rich knowledge of designing and implementing internal networking solution for carrier grade ATCA and BCN environment.

Experience in porting the applications across the operating systems.

Technology

Languages

C, C++, C#

Secondary skills

Shell Scripting, HTML, JavaScript

Operating Systems

UNIX, LINUX, Windows

Protocols/Standards

Understanding of TCP/IP

Development Tools

Eclipse, Exceed, IXIA, Pega OpenSpan

Testing Tools

Robot Automation

Source Control

Rational Clear Case, SVN,GIT

Software Development Method

Agile Methodology

Certifications

OpenSpan Automation Tool

Knowledge of Other tools

Automation Anywhere, Blue Prism

Design Concepts

UML,OOAD

Work Experience

Client : Bank of America, Atlanta (July 2017 – till date)

Role : RPA Consultant

Environment : Openspan 8.0, C#, XML, PdfConnector, MS Excel, MS Outlook, Agile.

Project Description: (EIT Automation)

Implementing 2 RPAs and 1 RDA. First RPA used to upload data from shared drive to DB.

Second RPA used to check for new loan in DB and go to DMP and download PDFs based on Business Rules.

Merged downloaded PDFs to single PDF and save it and update DB with completion Status.

RDA: 1.Opens, from Shared Drive, PDF related to Loan Number for modification

2. Extracts Information from Loan Auditor iFulFill and PDF using Loan Number and display in UI

3. Validates UI information.

4. Saves information to DB on closing PDF.

Responsibilities:-

●Worked with the Business Analysts in identifying and defining the requirements.

●Worked on OpenSpan Desktop Automation for manual processes, modify user interfaces

●Involved in the designing solutions utilizing RPA (Robotic Process Automation), maintain technical responsibility for project delivery as the technical resource on a project.

●Responsible for the maintaining the design documents, Technical Design documents on Automation.

●Designed, developed code and automated in Open Span Studio 8.1

●Participate online meetings to demonstrate the capabilities of RPA for on-going projects and potential clients

Client : AIG – NJ, USA (Oct 2016 – June 2017)

Role : RPA Consultant

Environment : Openspan 7.1, C#, XML, MS Access, MS Excel, MS Outlook, Agile.

Project Description: (Brazil Triple Booking)

Triple Booking project aims to use OpenSpan Tool to automate manual activities handled by the CPS users and simulate an interface from eBao to Sise, reproducing all the user operation performed on the involved systems. In order to OpenSpan issue all the policies on Sise, an eBao extract file must be provided containing all the required information of the policies issued on eBao within the previous day.

Responsibilities:-

●Worked with the Business Analysts in identifying and defining the requirements.

●Worked on OpenSpan Desktop Automation for manual processes, modify user interfaces

●Involved in the designing solutions utilizing RPA (Robotic Process Automation), maintain technical responsibility for project delivery as the technical resource on a project.

●Responsible for the maintaining the design documents, Technical Design documents on Automation.

●Designed, developed code and automated in Open Span Studio 8.1

●Participate online meetings to demonstrate the capabilities of RPA for on-going projects and potential clients

Solution

Client : AIG – NJ, USA (Apr 2016 – Sept 2016)

Role : RPA Consultant

Environment : OpenSpan 7.1, C#, XML, MS Access, MS Excel, MS Outlook, Agile

Project Description: (CPS Collections – Report (Duplicate) Notes)

CPS Collection analysts reconcile payments that AIG receives from its customers i.e. Brokers, Insureds. These payments must be assigned to the correct policies and documentation must also occur. This includes retrieving daily payments from JP Morgan to entering all payment information/notes in SAP. When a balance is outstanding, the analysts are responsible for checking on payments and updating a variety of reports (i.e. War Room, BI Aging) to track the statuses.

Responsibilities:-

●Worked with the Business Analysts in identifying and defining the requirements.

●Worked on OpenSpan Desktop Automation for manual processes, modify user interfaces and add procedural/process guidance to workflows.

●Involved in the designing solutions utilizing RPA (Robotic Process Automation) software, maintain technical responsibility for project delivery as the technical resource on a project.

●Responsible for the maintaining the design documents, Technical Design documents on Automation.

●Designed, developed code and automated in Open Span Studio

●Participate online meetings to demonstrate the capabilities of RPA for on-going projects and potential clients

●Extensively worked on debugging application for fixing bugs and Production support.

Client : AIG – NJ, USA (Nov 2015 – Mar 2016)

Role : RPA Developer

Environment : Openspan, C#, XML, MS Access, Agile

Project Description: (Automation of KL-NZ and KL-AU Claims Processing)

Automation of Claim Set up and Claim Payment Process of KL-New Zealand and KL-Australia application

Client : AIG – NJ, USA (May 2015 – Oct 2015)

Role : RPA Developer

Environment : Openspan, C#, XML, MS Access, AS-400, Agile

Project Description: (Third Party Recovery and Liability Decision)

This projects looks at the opportunity to significantly reduce the amount of manual touch points

for the agreeing of the liability on Casualty – Primary Auto claims, working with application. This will get the data via outlook mail and automation will download the files, will upload into the application, and as well generates a weekly report, which will help to know the stats of the process to the end users.

Client : AIG – NJ, USA (Nov 2014 – Apr 2015)

Role : RPA Developer

Environment : Openspan, C#, XML, MS Access, MS Excel, Outlook, Agile

Project Description: (Print and Mail Automation)

Print & Mail team receives a mixture of formatted and freeform requests for letters. A good portion of the process time is taken for formatting header sheets, physically printing the documents, and verifying and finding data in the claim systems. Team receives the request to create the header template for the attached correspondence. User reviews instructions and attachments, verifies the claim data, copies email/mailing address from the email, prints headers and documents and logs the note into claim system. The whole

Process is handled by Automation and it interacts with 5 applications and 4 excel sheets.

Client : AIG – NJ, USA (Jan 2014 – Oct 2014)

Role : RPA Developer

Environment : Openspan, C#, XML, MS Access, Agile

Project Description: (Quoting, Binder and Issuance)

Quoting is a process where Automation navigates to ePCG screens and gets required data to fill NLS document and RTB document. Binder is a process where RTB form data is verified with ePCG data and updates ePCG application if there are any mismatches and completes Binding process. Issuance is a process that verifies RTB data with ePCG and issues policy.

Client : Hilton Grand Vacations Company, Orlando (June 2013 – Oct 2013)

Role : Technical and Project Lead

Project Description:

HGV Mobile Sales Worksheet Mobile application provides a mobile interface to Tour Operators & Vacation Counsellors to create a sales worksheet as a part of assigned tour based on Lead/Guest preferences and materializing the worksheet in to a contract. Also it helps in understanding Lead/Guest past transactional history by navigating through Pre Tour intelligence before starting the assigned tour. This application also helps Tour Operator to assign himself to an ongoing tour

Responsibilities:-

●Worked with the Business Analysts in identifying and defining the requirements.

●Involved in the designing solutions and writing User stories

●Acted as Scrum Master and conducted scrum calls...

Client : Ericsson, Ireland (June 2011 – Mar 2013)

Role : Technical Functional Responsible

Project Description:

Extending ENIQ events functionality to provide support for reporting of LTE Call failures and Hand Over failures Event DATA in the User interface.

Responsibilities:-

●Worked with the Business Analysts in identifying and defining the requirements.

●Involved in the designing solutions and writing First Implementation Sketch

●Giving Inputs to Design Team.

Client : Nokia Siemens Networks, Finland (June 2009 – Mar 2011)

Role : Technical Lead

Environment : Linux, C, C++, XML

Project Description:

New Sub System SS_LicFeM, License Feature Management, created to control the feature administrative state (ON/OFF/config) of licensed features using SCLI Commands. We add additional administrable data to an already existing FP software feature management. It also implements a validator that validates the state change based on predefined conditions.

Responsibilities:-

●Worked with the Business Analysts in identifying and defining the requirements.

●Involved in the designing and developing solution

●Written Functional test cases using Robot framework.

Client : Nortel Networks, Canada (Oct 2007 – May 2009)

Role : Developer

Environment : VxWorks, C, C++, starUML

Project Description: (Inter Vendor Soft Hand Off Feature)

The Inter Vendor Soft Hand off (IVSHO) feature is developed to improve RF performance at multi-vendor borders which must otherwise exclusively use Hard Hand off .This feature allows the addition of soft hand off links that belong to other vendor BTSs. IVSHO is defined in 3GPP2 IOS Standards as A3/A7 interfaces. A7 is used for signalling, and A3 is used for bearer. The signalling messages are sent using SCTP/IP and the bearer messages are sent using UDP/IP. Nortel to Nortel BSCs will only be connected over ISSHO.NOIS protocol is used for signalling among Nortel nodes and with other vendor using A3/A7 protocol. The IVSHO feature requires changes to the existing BSC Call Processing modules and the introduction of a new card IVSHOFP that handles IVSHO link additions and deletions. IVSHOFP is a new card introduced to support soft/softer hand off between inter vendor BSCs using modified Inter-operability specification 3G-IOSv4.3.1 protocol. NOIS protocol is used for signalling among Nortel nodes and with other vendor using A3/A7 protocol. The IVSHO feature requires changes to the existing BSC Call Processing modules and the introduction of a new card IVSHOFP that handles IVSHO link additions and deletions.

Responsibilities:-

●Designed Performance Management module that supports the configuration of the performance measurement functions such as Diagnostic Logging and Operational Measurement to provide information on the performance of the different entities in the system.

●The process handles the provisioning information related to Logs and OMs for the IvshoFp applications collected.

●Involved in development of ISTP (IVSHO Signalling Tunnelling Protocol) Header Creation and transmission of ISTP messages between sessions established on IVSHOFP and IVSHO-Router.

Client : St Jude Medicals, USA (July 2005 – Sep 2007)

Role : Developer

Environment : C, C++, Mont vista Linux

Project Description:

The objective is to renovate the Epic-2 application GUI from the APSIIIpacemaker Programmer platform to the Next Generation Programmer (NGP) platform using Meta Window and Qt-embedded GUI tool kit.

Responsibilities:-

●Implemented Status Temporary and Operation In Progress dialogs

●Involved in Bug Fixing

Education & Certifications

●B.Tech in Electronics from JNTU University in 2003

●Diploma in Embedded Systems from C-DAC, ACTS-Pune.

●Certificate of Excellence in OpenSpan Developer Training

●Completed Course in PEGA-Openspan Pega Robotic Automation Architect in V8.0

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