Customer Service Office
Resume:
Diane L. Taylor
Indianapolis, Indiana 46226
317-***-**** Home / 317-***-**** cell phone
Administration and Supervision
** *****’ Experience in Office Administration and Counseling
Areas of Strength
Employee training and empowerment
Customer Service and quality control management
Strategic planning and implementation
Communication skills (verbal/written)
Productivity and efficiency enhancement/Business Development
Teaching and Counseling
Highlights of Experience
Shadow trained new employees including VP’S, Managers, Supervisors and other employees on Insurance policy changes and benefits of insurers.
Developed and implemented training material for both one day and 3 week training sessions.
Input and Manipulated Data / Inventory Control Systems/ Daily, weekly, monthly reports.
Coordination of intercompany and interdepartmental correspondence to ensure delivery to appropriate departments.
Coordination of case managers and therapists cases, reports, court appearances, supervision meetings, intake with clients, payroll.
Home-Based Counseling, Clinical Assessments, Intensive Out-Patient Program
Conducted systems research for enhancement of counseling for clients.
Handling priority correspondence and customer requests for information by assigning tasks and clients to appropriate Policy Change Specialists and Case Managers and Therapists.
Tracked all departmental documents (representing work) received and distributed on a daily basis, through data entry into inventory control system.
Generated daily reports for the purpose of determining appropriate Productivity metrics.
Scheduled employees in need of department daily needs.
Determined all costs associated with inventory control, labor, equipment rentals and purchases for each contracted job.
Prepared and maintained all appropriate customer contracts, cost/ benefits analysis, employee payroll records, federal tax records and progress reports.
General office responsibilities, filing, receptionist duties, bookkeeping etc.
ITS Data Operations: Tape Loading.
Training & Supervisor
Providing team leadership and guidance to inventory specialist, Case Managers, Therapist.
Training new ICS Specialist, new Supervisors, Case Managers, Therapist and new Officers on departmental functions.
Engineer projects to streamline and consolidate departmental functions, and eliminate non-value added jobs.
Generated employee reviews.
Maintained office personnel rotating schedule IT data operations: daily tape loading, Case managers, Therapist.
Trained Voting Staff on positions of Judges, Clerks and Sheriff and Inspector.
Systems and Skills Training
Programming Experience:
Assembly
RPG I and II
COBOL
Computer Application Skills:
Word Perfect
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Access
Lotus 1,2,3
Calculator 10-key touch
Education
Metropolitan College Of Theology, 2016, Doctorate of Biblical Counseling
Indianapolis Metropolitan School of Theology 2015(Master’s Degree)
COPP –Christian Education – 2009 – 2013 ( B.A.
Vincennes University, School of Business - 1970-1981
Major: Business Administration / Accounting
Honors Program: Computer Programming (PSI) Programming Systems
Distinguished Award for 4.0 GPA / 675 Accredited hours
Certification: Jordan College of Music 15 years
Training Incorporated – 1981-1982
Major Study: Professional Clerical Training – Graduate Certificate
Professional and Social Affiliations / Achievements
US Army High Achievement Awards (several received between 1988 and 1994)
American Business Women Association Member 1999 – Present
American Business Women Association Woman of the Year 2000
American Business Women Association – President 2003 – 2004
American Business Women Association Treasurer 2010 – Present
Antioch Missionary Baptist Church – Director – Young Adult Choir, Voices of Excellent, Bishop’s Choir
Antioch Missionary Baptist Church – Assistant Director, Young Adult Outreach Ministry, 2001
Antioch Missionary Baptist Church – Neighborhood Restoration Outreach Ministry Evangelism Team 2001
Antioch Missionary Baptist Church – Bible Teacher- ages 8-12 years old, Summer Camp Cook 1998 -2007
Antioch Missionary Baptist Church – Bible Teacher- Orange Circle- All Ages
Union District Association – Historian – 2009 Union District Association- Financial Secretary, 2010 -2012
Union District Association – Secretary 2010 – 2012
Union District Association – Corresponding Secretary 2013 – 2017
Union District Congress – Treasurer 2013 – 2017
Antioch Missionary Baptist Church – Director/ Choir 2014- Present
Antioch Missionary Baptist Church, Youth Bible study teacher- Present
Employment
RCA – Office Clerk, 1 year
United States Postal Services, Clerk Carrier, 1 year
United States Army Finance Center, Data Transcriber, General Office 13 years
Conseco Insurance Company, Coordinator Specialist, 14 years
Jus Harmony Counseling Services, Service Coordinator,Therapist, Case Manager, Case Aide, Counseling, 8 years
Community Family Counseling Services, 3 year
Carmel Clay Schools – Bus Driver – 2012-2014
Carmel Clay Schools – Lunch Counselor, 2012-2014
Caring Associates Counseling- Psycho-Therapist, (Clinical)
Midwest Psychological Center- Home-based Counselor/Visitation Facilitator- Present, 2017
Journey Support Services- Home-based Counselor- Present, 2017
Volunteer- Spiritual Care Ambassador(Chaplain)- Present, 2017
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