Diane L. Taylor

**** ***** ******** *****

Indianapolis, Indiana 46226

317-***-**** Home / 317-***-**** cell phone

Administration and Supervision

** *****’ Experience in Office Administration and Counseling

Areas of Strength

Employee training and empowerment

Customer Service and quality control management

Strategic planning and implementation

Communication skills (verbal/written)

Productivity and efficiency enhancement/Business Development

Teaching and Counseling

Highlights of Experience

Shadow trained new employees including VP’S, Managers, Supervisors and other employees on Insurance policy changes and benefits of insurers.

Developed and implemented training material for both one day and 3 week training sessions.

Input and Manipulated Data / Inventory Control Systems/ Daily, weekly, monthly reports.

Coordination of intercompany and interdepartmental correspondence to ensure delivery to appropriate departments.

Coordination of case managers and therapists cases, reports, court appearances, supervision meetings, intake with clients, payroll.

Home-Based Counseling, Clinical Assessments, Intensive Out-Patient Program

Conducted systems research for enhancement of counseling for clients.

Handling priority correspondence and customer requests for information by assigning tasks and clients to appropriate Policy Change Specialists and Case Managers and Therapists.

Tracked all departmental documents (representing work) received and distributed on a daily basis, through data entry into inventory control system.

Generated daily reports for the purpose of determining appropriate Productivity metrics.

Scheduled employees in need of department daily needs.

Determined all costs associated with inventory control, labor, equipment rentals and purchases for each contracted job.

Prepared and maintained all appropriate customer contracts, cost/ benefits analysis, employee payroll records, federal tax records and progress reports.

General office responsibilities, filing, receptionist duties, bookkeeping etc.

ITS Data Operations: Tape Loading.

Training & Supervisor

Providing team leadership and guidance to inventory specialist, Case Managers, Therapist.

Training new ICS Specialist, new Supervisors, Case Managers, Therapist and new Officers on departmental functions.

Engineer projects to streamline and consolidate departmental functions, and eliminate non-value added jobs.

Generated employee reviews.

Maintained office personnel rotating schedule IT data operations: daily tape loading, Case managers, Therapist.

Trained Voting Staff on positions of Judges, Clerks and Sheriff and Inspector.

Systems and Skills Training

Programming Experience:

Assembly

RPG I and II

COBOL

Computer Application Skills:

Word Perfect

Microsoft Word

Microsoft Excel

Microsoft Power Point

Microsoft Access

Lotus 1,2,3

Calculator 10-key touch

Education

Metropolitan College Of Theology, 2016, Doctorate of Biblical Counseling

Indianapolis Metropolitan School of Theology 2015(Master’s Degree)

COPP –Christian Education – 2009 – 2013 ( B.A.

Vincennes University, School of Business - 1970-1981

Major: Business Administration / Accounting

Honors Program: Computer Programming (PSI) Programming Systems

Distinguished Award for 4.0 GPA / 675 Accredited hours

Certification: Jordan College of Music 15 years

Training Incorporated – 1981-1982

Major Study: Professional Clerical Training – Graduate Certificate

Professional and Social Affiliations / Achievements

US Army High Achievement Awards (several received between 1988 and 1994)

American Business Women Association Member 1999 – Present

American Business Women Association Woman of the Year 2000

American Business Women Association – President 2003 – 2004

American Business Women Association Treasurer 2010 – Present

Antioch Missionary Baptist Church – Director – Young Adult Choir, Voices of Excellent, Bishop’s Choir

Antioch Missionary Baptist Church – Assistant Director, Young Adult Outreach Ministry, 2001

Antioch Missionary Baptist Church – Neighborhood Restoration Outreach Ministry Evangelism Team 2001

Antioch Missionary Baptist Church – Bible Teacher- ages 8-12 years old, Summer Camp Cook 1998 -2007

Antioch Missionary Baptist Church – Bible Teacher- Orange Circle- All Ages

Union District Association – Historian – 2009 Union District Association- Financial Secretary, 2010 -2012

Union District Association – Secretary 2010 – 2012

Union District Association – Corresponding Secretary 2013 – 2017

Union District Congress – Treasurer 2013 – 2017

Antioch Missionary Baptist Church – Director/ Choir 2014- Present

Antioch Missionary Baptist Church, Youth Bible study teacher- Present

Employment

RCA – Office Clerk, 1 year

United States Postal Services, Clerk Carrier, 1 year

United States Army Finance Center, Data Transcriber, General Office 13 years

Conseco Insurance Company, Coordinator Specialist, 14 years

Jus Harmony Counseling Services, Service Coordinator,Therapist, Case Manager, Case Aide, Counseling, 8 years

Community Family Counseling Services, 3 year

Carmel Clay Schools – Bus Driver – 2012-2014

Carmel Clay Schools – Lunch Counselor, 2012-2014

Caring Associates Counseling- Psycho-Therapist, (Clinical)

Midwest Psychological Center- Home-based Counselor/Visitation Facilitator- Present, 2017

Journey Support Services- Home-based Counselor- Present, 2017

Volunteer- Spiritual Care Ambassador(Chaplain)- Present, 2017

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