Customer Service Manager

BARBARA MAXWELL

***********@*****.*** 920-***-****

SUMMARY

Operations/Customer Service Professional with over 35 years of experience in the Transportation Industry. Demonstrates exceptional communication, problem solving, and management skills. Successfully managed and maintained relationships with several Fortune 500 customers.

SKILLS

Positive personality, knowledge of the industry, passion to meet the needs of your customers and working outside of the box to deliver excellent service.

EXPERIENCE

DRIVER MANAGER - SCHNEIDER NATIONAL GREEN BAY WI

February 2016 to April 2017

Managed 35-45 drivers on The Home Depot Site deliveries.

Used Home Depot DMS system to dispatch and track orders.

Developed /Managed positive interactions with my drivers in order to achieve specific measurable customer and company goals.

Mentored all drivers for overall effectiveness with VOC scores, window times, overall quarterly performance, safety and DOT compliance.

Conducted monthly business partnerships reviews with drivers.

DRIVER MANAGER / BUSINESS IMPLEMENTATION TEAM SCHNEIDER NATL

July 2011 to February 2016

Support new start- up for Harley Davidson

Floating Driver manager for dedicated associates out on vacation or long term illness. Whirlpool, Amana IA

Aurora Service Parts, Lebanon IN and Costco Dallas TX,

Trained and supported on site associates on the new computer system.

CS MANAGER – GORDON TRUCKING

GREEN BAY WI

March 2008 to July 2011

Lead our CS Team to provide superior customer service.

Developed positive relationships with larger customers such as Proctor and Gamble, Georgia Pacific, Kimberly Clark, Bissell and Nestle.

New business startups with JC Penny and Sam’s Club routes.

Trained all new associates on the computer systems.

ON-SITE ASM- GENERAL MILLS, GOLDEN VALLEY MN – SCHNEIDER NATIONAL

2005 to July 2007

Major contributor to Schneider and General Mills start up

Solicited $380,000 of incremental Freight for Schneider.

Worked with other partner carriers to learn best practices

Created a Carrier Performance form for General Mills leadership team to give feedback to all partner carriers.

OTHER POSITIONS HELD AT SCHNEIDER NATIONAL GREEN BAY WI

1979 to 2005

Customer Service Manager for DiamlerChrysler Account

Senior Customer Service Rep

Team Scheduler

Service Team Coordinator

EDUCATION

Northeast Wisconsin Technical College, Green Bay WI

Marketing / Transportation Classes

**References upon request**

Contact this candidate