Human Resource Customer Service
Resume:
Shaneka E Rose, MSHRM
Candler, NC *****
***********@*****.***
Human Resource Generalist II Senior HR Generalist
HRIS Administrator/Analyst
A results-driven PHR Certified Human Resources professional with extensive experience in all aspects of Human Resource services, process execution and personnel support. A proven track record of project management, problem solving and goal acquisition.
Professional Experience
Nipro Diagnostics, LLC (formerly Home Diagnostics), Fort Lauderdale, Florida
Human Resource Generalist, June 2010-August 2014 (contract to permanent)
Provided HRIS site administration and implementation of ADP WorkForce Now, HRB, PayEx and Portal modules. Responsible for integrity of data across the HRIS system, benefits provider websites and Brainshark LMS. Implemented BrainkShark LMS company-wide and created in-class and online training. Designed and implemented ADP recruiting module and processes. Created communications for employees, including monthly newsletter, OE media, and Wellness promotions. Liaison between employee and insurance providers to resolve benefit related issues and ensure effective utilization.
Kaplan University, Fort Lauderdale, Florida
Recruiting, August 2009-June 2010 (contract)
Supported student operation and management level positions in recruiting for subsidiary of the Washington Post in multi-locations. Responsible for maintaining applicant files, performing pre-hire background checks including references, and applicant travel. Currently using BrassRing/Kenexa applicant system, Egencia travel booking software, and in-house payroll system, WPONET.
Nationwide Laboratory Services, Fort Lauderdale, Florida
HR Coordinator, February 2008-August 2009
Responsible for the daily administration of programs, assisted HR Director with employee relations and educating employees on company policies. First line of contact for recruiting talent for open positions including entry level, management and executive. Maintained employee records, including addresses,I-9, name changes, and salary info. Created reports for Workers Compensation tracking and filing, EEOC reporting, salary reporting, etc. Was primary contact for benefits administration and reconciliation, Workers Comp and FMLA administration. Developed both reconciliation and FMLA tracking processes. Assisted Payroll with time clock issues, vacation administration, and other data entry. Used ADP PayExpert, PhotoShop, and ADP HR/B.
The Answer Group, Inc, North Lauderdale, Florida
ITO Assistant, January 2005 – February 2008
Primary duties include the post-recruiting selection process and intake, transfer, and outtake of 4,000 inter-state employees. Responsible for pre-employment and ongoing drug policy adherence, worker’s compensation administration, and FMLA coordination. Other responsibilities include payroll processing, employment verification, and all other Human Resource responsibilities. Proficient in the use of ADP Payroll software, all Microsoft Office components, and WinPac Badge Maker.
Intelesys NADW, New Orleans, Louisiana
Customer Service Executive, June 2001 – June 2004
Coordinated all customer service directives for multiple major automobile dealership brands, during pre-sale and post-sale periods, to improve customer satisfaction, and increase dealer profitability.
University of Louisiana at Monroe PowWow, Monroe, Louisiana
Staff Writer, January 2003 – January 2004
Performed written journalistic duties, conforming to the required Associated Press style standards, following weekly deadlines and assigned story requirements.
Education
Masters of Science in Human Resource Management
Villanova University, Villanova, Pennsylvania – 2011
Professional in Human Resources Certification
Nova Southeastern University, Fort Lauderdale, Florida – 2007
Bachelor of Arts in Mass Communications
University of Louisiana at Monroe, Monroe, Louisiana – 2004
Double Major: Spanish Studies
Affiliations Honors
SHRM Member 2008
Chief Editor, University of Louisiana at Monroe Campus Closeup – 2004
Honor Roll, University of Louisiana at Monroe – 2003
Theta Theta Inductee – 2003
Dean's List, University of Louisiana at Monroe – 2000
University of Louisiana at Monroe, Monroe, Louisiana – 2004
References
Furnished on request
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