Manager Administrative Assistant
Resume:
MATTHEW DALE IGOU
Huntington WV 25701
WORK EXPERIENCE:
Marshall University
Administrative Assistant
Huntington WV 25775
April 2015 to Present
Performs administrative and office support activities for the Director of Student Financial Assistance. This position serves as an information and communication manager for the office; plans and schedules meetings and appointments; organizes and maintains paper and electronic files; manages projects; conducts research; disseminates information by using the telephone, mail services, websites and email; screens telephone calls; prepares reports, trains and supervises other support staff; and handles customer relations. This position handles operating budgets, requisitions for purchase, and reconciles operating budget accounts. This position is responsible for travel and guest arrangements as well as monitoring attendance and timesheets.
Cricket Wireless
Assistant Store Manager
Barboursville WV 25504
February 2015 to April 2015
The Assistant Store Manager (ASM) for World Wireless assists in the management of an assigned retail store. The Assistant Store Manager is responsible for running their assigned store, managing the employees and ensuring goals for each store are met. Additionally, the Assistant Store Manager will be responsible for assets and inventory, customer service, and ensuring the integrity of all policies and procedures of the company. This position reports to the Store/District Manager.
Jos. A Bank
Assistant Store Manager
Huntington WV 25701
December 2014 to February 2015
Understanding merchandise features, marking and fitting techniques and fashion trends, in a courteous and enthusiastic manner, they determine what type of garments are desired and advise customers about prevailing styles, new/add-on items and appropriateness of garments for particular occasions. Utilizing company resources to generate traffic and maintaining customer contact to build their own book of business. Acting as manager-on-duty when Store Manager is not on premises. Opening and/or closing the store. Ensuring that their stores are run in accordance with company policies and applicable laws, training and coaching associates on selling techniques, supervising staff and assisting customers with issue resolution.
Lowe’s Home Improvement
Customer Service
Barboursville WV 25504
June 2014 to December 2014
Ability to operate, demonstrate and explain merchandise in assigned area. Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures. Understand and respond appropriately to basic customer and employee inquiries. Read, write and communicate using English language sufficient to perform job functions. Ability to operate store equipment in assigned area (including but not limited to LRT, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutting, panel saw, paint mixing computer, blind cutting, forklifts, pallet jacks, electric lifts, etc). Ability to interpret price tag and UPC information.
City Holding Company
E-Banking Specialist
Cross Lanes WV 25313
March 2014 to June 2014
Assisting customers on their balances, online accounts, debit cards, line of credit, checking, saving, CD,IRA accounts, and processing loan applications. Talking them through the issue at hand, and fixing the stated issue, documenting all information into the system. If customers had more pressing issues, I would talk them through the entire process until the issue was resolved. I would verify merchant card calls, work with the banks fraud department to keep customers advised about possible credit card issues. Issues that did involve the customer going into a local branch, I advised what they needed to do, items they needed to take, and who they needed to talk to. I also had to verify with the branch to insure the customer would not be coming in without inadequate staff to provide the needed help. I would also set up appoints for customers how were inquiring about obtaining a mortgage, and insurance information. Also obtained information on customers if they needed to be referred to the collections department.
ITT Technical Institute
Financial Aid Coordinator
Huntington WV 25705
March 2009 to July 2013
The Financial Aid Coordinator interfaces with students to determine financial aid options and assists them through the student finance process.
Responsibilities:
Interviews and assists prospective or current students to complete financial aid applications, co-signers when necessary. Tracks student progress on financial packages, Analyses of financial packages, Confers with outside agencies regarding students’ eligibility for assistance. Collects student aid reports from active students. Determines eligibility for and tracking of Federal Work-Study awards. Conducts entrance and exit interviews with students, advising them providing repayment schedule calculations. Contacts students to advise of impending delinquent loan status. Completes and analyzes financial reports. Processing and applying for Federal and Private Loans.
Sitel
Supervisor-XM Radio
Huntington WV 25701
July 2007 to January 2009
Supervising agents on calls, going over their current weekly metrics, sales goals, and month to date goals. Doing quality assurance to meet with company guidelines. Training of new hire classes.
United Airlines Mileage Plus
CR-Supervisor
Barboursville WV 25504
July 10, 2000 to August 25, 2006
Taking calls from VIP’s to make reservations from the VIP’s United Mileage Awards accounts. Also doing quality assurance on my agents so that they will meet both company and customer guidelines. Taking over supervisor calls when needed. Training new hire classes and or do update training with agents.
Applied Card Systems
Supervisor
Huntington WV 25701
November 1999 to June 2000
Supervising agents on calls on how to handle collection situations, going over their weekly collection goals, and their month to date goal. Setting up guidelines on how to follow and achieve these metrics.
One Valley Bank
Supervisor
Charleston WV 25301
July 1999 to November 1999
Helping agents on calls, taking over if necessary if the customer asked for supervision. Supervising agents on their weekly call and sales goal quotas. Processing loan applications.
EDUCATION:
Huntington Junior College
July 1992-June 1993
Assoc. Degree in Business Management and Fashion Merchandising
Marshall University
June 1985-May 1986
REFERENCES:
Janie Hardesty
Admin Assistant
Sarah Crawford
Director
Marlene Edwards
WVDHHR
Clubs and Organizations:
Marshall “M” Club
1998 to Present
Marshall University Big Green Member
1998 to Present
BPOE Lodge 313 Huntington
2009 to Present
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