Customer Service Representative

Jessica Weeks-Hodges

Memphis, TN ac2l17@r.postjobfree.com - 901-***-****

• 7 years of time tested ideas and experience for the benefit and growth of your company's clerical business.

• 6 years of professional warehouse production experience.

• 6 years of exceptional Customer Service and Cashier experience

• Proven ability to work as a team member and leader.

WORK EXPERIENCE

Inventory Control Clerk New Breed (Disney) - Memphis, TN - 2011 to Present

Inventory Control Responsibilities include processing of all good receipts that came into the warehouse on a daily schedule. Assist with duties related to document preparation and traffic coordination required to correctly process. Receive, review, and process export documentation for an assigned base of accounts.

• Maintaining the integrity of the inventory in the facility through cycle counts, audits and physical inventories.

• Ensuring accurate and timely completion of inventory adjustments, audits, reconciliations, returns, and kitting jobs.

• Responsible for the credibility of the inventory to the customers.

• Maintaining product locator system, helping in evaluating space utilization and provide assistance in creating storage space.

• Determining root causes of inventory discrepancies and finding solutions which provide minimal impact to internal and external customers.

• Facilitating and overseeing teammate training on the various inventory processes

• Adhering to, helping to develop and revise SOP's, especially those concerning inventory control.

• Working with IT to investigate systems issues and assisting in determining issues with hardware and software.

• Cross-training in other areas.

• Completing special projects as assigned by management.

Lead Quality Auditor Jabil - Memphis, TN - 2009 to 2011

Responsibilities included recording audit information on quality assurance forms and keying information into computer using Microsoft Excel. Handled customer questions, issues, and billing inquiries with high degree of courtesy and professionalism.

• Performed in-process and finished goods line inspections to ensure compliance to approved packaging specifications.

• Performed incoming inspection and testing of material for repacking.

• Performed Batch Record review.

• Executed Cleaning and Packaging validations.

• Supported internal/external Standard Operating Procedures (SOP's) or supplier audits.

• Performed basic laboratory sampling techniques.

• Maintained/updated SOP's.

• Performed basic inventory transactions in the Inventory Management Systems (SAP, ARCOS, etc).

Picker/ Material Handler

William Sonoma - Memphis, TN - 2004 to 2009

Responsibilities included maintaining all Material Handler accountabilities, process customer orders, and returns. Cross-departmental communication skills including: Picking, Processing, Reconciling, and Inventory. Received pick tickets from Warehouse Supervisor and read order to make certain of product number, size, color, and quantity of merchandise.

• Responsible for maintaining product inventory, use material handling equipment, and maintain a safe, clean work environment.

• Meet productivity goals and standards as set forth by the company.

• The ability to interact with the computer system and RF guns to perform assigned functions.

EDUCATION

New Wave Hair School, Melrose High School

ADDITIONAL INFORMATION

Organized professional with exceptional leadership, interpersonal and communication skills including an extensive background in the following broad-based competencies:

Manufacturing Assembly/Logistics Database Entry Customer Service Representative Shipping and Receiving Clerk Microsoft Word, Excel, PowerPoint, & Outlook Cashier Auditor JDE, PKMS, GOLD, SA

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