Information Technology Management

Luis E. Castillo

*** **** ****** ***** ****, NJ 07661 *************@****.*** 201-***-****

IT Support Specialist

A qualified organizational professional experienced in management and consulting within an information technology setting. A proven leader with ability to turnaround troubled systems and processes. Having the capacity to identify concerns in development and implementation, maximizing the organization’s infrastructure and stability. Proven experience in generating reports and data quality assurance by developing SQL procedures. Excellent communications skills to provide support coach and mentor all users throughout the company.

Technical Skills

Networking: LAN/WAN. TCP/IP, SonicWall Firewalls, VPN

Hardware: Dell Server Installations, PC/MAC (assembly and repair) Laptops, Avaya IP Office

Application/Tools: Oracle Linux, Oracle 12c, MS SQL, MS Office 365, Windows Terminal Server, Windows 2012 Server, Citrix Server 4.0, Powerpoint, MS SharePoint, Visio, Project 2000, Access, MS Exchange Server, Acrobat, Antivirus software, Norton System Works, Windows7, Novell 4.2, Novell 5.1 UNIX, FoxPro, Backup Exec.

Programming: HTML, COBOL, C++, Basic, Processor-Specific assembly language, Relational Database Design and Programming. T-SQL

Professional Experience

Building Management Associates – Bronx, NY 05/2001 - 03/2017

Director Of Information Technology

As a key member of the executive management team, reported to the president and assumed a strategic role in the overall management of Building Management Associates day-to-day responsibility for creating, implementing business processes, securing the organization’s financial data and maintained the company’s infrastructure.

Directed and oversaw all aspects of the real estate finance software and hardware administration support.

Managed the software production cases to ensure prompt resolutions to required reporting to the government agencies and in-house requests.

Established and maintained strong relationships with vendors identifying the needs of the organization.

Provided management team with advice on the hardware and software implications for business activities.

Ensured that effective backup and restoration procedures.

Installed, Managed, Updated, and maintained MS SQL Server.

Collected, Imported, Exported, and manipulated data using T-SQL queries for reporting and supporting business management.

Managed, coached and mentored two computer field technicians.

Key contributions:

oUse a bidding process to ensure vendors provided the best quality at a reasonable price. Bought all 190 company smartphones at half price from ATT.

oReplaced the 29 copiers old contract with a new Konica-Minolta which provided a better quality of copiers, 2 hour (on the phone and onsite technical) support and free toner.

oWorked with Microsoft and related vendors to acquired computer equipment and software at Charity prices therefore saving almost 85%.

oInstalled a Timeclock Biometric system for 250 employees to accurately create the weekly Timesheet reporting and to discourage payroll theft.

oAnalyzed and switched company’s telephone service to Cablevision. Saved a few thousand dollars per month by switching to unlimited calls and removing unused telephone lines.

oReplaced old telephone systems to increase productivity by using direct extension calling, voicemail and using the PA system.

oDesigned and implemented a Virtual Private network which connected 15 satellite offices to use the Timeclock Biometric system and to share and print reports.

oContributed to increase revenue by exporting SQL data to Excel to help Property Managers to improve rent collection.

E&B associates – New York, NY 04/2000 -5/2001 SYSTEMS ADMINISTRATOR CONSULTANT- (Chase Bank)

System administrator of 25 Novell servers.

Hardware and software troubleshooter.

Integration of cloned and installation of new systems.

Installation of new hardware and software.

CB Richard Ellis – Hackensack, NJ 12/1998 – 3/2000

DIRECTOR OF MANAGEMENT INFORMATION SYSTEMS

Responsible for managing the operations and support teams for network operations.

Redesign of IP Network managed to reduce costs of under-utilized IP network links.

Addressed system issues that occur during the course of a project. Worked with program counterparts to resolve concerns. Consulted with the Chief Operations Officer as non-routine problems occurred.

CRS Retail Systems - Newburgh, NY 1 /1997 – 12/1998

TECHNICAL SERVICES ENGINEER

Directed areas of technology, telecommunications,and retail to deliver outstanding service and improve efficiency, conflict resolution and exceed departmental targets.

Developed process measurement systems to evaluate key technology services.

Assessed processes from the quality, risk, client satisfaction and speed perspective.

Used effective control plans, developed new and enhanced existing processes.

Grenadier Realty Corp - Brooklyn, NY 1/1989 – 1/1997

ASSISTANT DIRECTOR OF TECHNOLOGY

Responsible for information systems designed to process, track and report the organization’s revenue streams.

Conducted analysis and scopes regularly to identify and mentor service teams methodology.

Maintained hardware and software inventory and maintenance contracts.

Developed and implemented FOXPRO programs to interface with accounting systems.

Development and supervision of system hardware and software upgrades.

Supervised 3 IT Help Desk/PC support technicians.

Education

Marist College - Poughkeepsie, NY 10/2008 – 8/2010

Master of Science in Technology Management Degree

State University of New York – Old Westbury, NY 10/1981 – 5/1985

Bachelor of Science in Computer Science Degree

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