Manager Management

Professional Summary

Over ** years of experience in Information Technology with 16 years of management experience.

Experienced in providing oversight over multiple large-scale development and implementation efforts for various business agencies and domains for the Commonwealth of Kentucky. Systems supported include, Medicaid/Health Benefit Exchange and other Welfare Systems, Systems for Department of Public Health and Vital Statistics, Revenue Tax Registration, Accounting and Billing Systems, Kentucky Business One Stop systems, etc.

Certified Project Manager with expertise in Agile development and implementation methodologies.

Facilitated many stakeholder meetings to review their business processes and made recommendations for re-engineering and improved automation.

Experienced in writing and reviewing complex Request for Proposals (RFP), Vendor Proposals, Federal Grants, Federal Advanced Planning documents, Capital Projects and Strategic Plans.

Participated in several key vendor procurement and negotiation processes.

Experienced in vendor contract management and supervising large number of state and contract employees.

Functioned as lead technical architect and developer for large system implementations prior to transitioning into the management role.

Career Objectives

Driven and committed to improving efficiencies and cost savings within the business agencies by implementing improved business processes coupled with enhanced automation

Proponent of following best practices and standards

Aspire for professional growth

Education and Certifications

Bachelors of Engineering in Electronics and Communications –1989, Birla Institute of Technology, India

Certified in Project Management Professional (PMP) – 2014

Microsoft Certified Solutions Developer - 1998

Work Experience

June 2013 – August 2017

Program Manager/Information Systems Manager - Commonwealth Office of Technology, Office of Application Development (OAD)

Led design, development and implementation of the Kentucky Business One-Stop (KyBOS) systems. Initiative involved working with multi disciplinary teams for various agencies to implement a unified Portal the business community of the Commonwealth of Kentucky. Portal provided business users single sign-on capabilities coupled with single point of entry and seamless access to various government agency systems and processes.

Instituted the concept of Agile Methodology for development and implementation followed by a comprehensive Release Management of ongoing support work.

Coordinated the work of multiple project managers, business analysts, testers and technical resources

Facilitated budget tracking and monitoring

Facilitated multiple sessions with cross agency Executive and Senior level management staff

Supervised 35 staff and led and coordinated multiple Matrix teams to ensure successful implementation of the project(s).

Technology Stack utilized included –

Window 2012 Server with IIS 7.5

C#, HTML 5.0, Java Scripts, CSS, SAML

Visual Studio 2012, ASP.Net, Entity framework 5.0, Microsoft .NET framework 4.5

Microsoft Enterprise Library

Windows Communication Foundation (WCF), WWF, Windows Identity Foundation (WIF)

Microsoft MVC.net Framework 4.0

ADFS 2.0, MS Enterprise Library for Exception and Logging, N-unit

SQL Server 2012 (with Microsoft Entity Framework) OR Oracle 12c, ANSI SQL, PL/SQL

BizTalk [Release 2]

October 2006 - June 2013

Assistant Director - Cabinet for Health and Family Services, Office of Administrative and Technology Services

Provided technical oversight for application portfolio management, in-house application development and maintenance efforts for systems supporting the Department for Public Health, Department for Community Based Services, Department for Medicaid and Department of Child Support Enforcement within the Cabinet for Health and Family Services.

Ensured that applications delivered met defined customer requirements, adhered to established standards and were delivered on time and within budget.

Led sessions with key business partners and stakeholders to help define business processes, business requirements and conceptual system design.

Assisted with implementing operational efficiencies, cost reductions and increase revenue generation by reengineering business processes, consolidating redundant systems and business processes and implementing new automated systems.

Provided oversight in management of several vendor implementations of large scale ASP.net web based applications with SQL Server and Oracle databases.

Provided oversight in Contract Management of vendors.

Developed, assisted and/or led efforts to develop scope of work and Request for Proposals, participate in vendor selection process, participated in vendor negotiations as well as helped define Master Agreements between the vendors and the Commonwealth.

Developed, assisted and/or led efforts to develop Capital Plans, project budgets, Advanced Planning Documents for federal agencies and several Grants.

Provided supervision and administrative oversight for branches within the Division. Supervised 110 employees as their 2nd level supervisor. Duties included employee evaluation, task order management, taking disciplinary actions against employees etc.

February 2005 – September 2006

Information Systems Manager – Cabinet for Health and Family Services, Office of Administrative and Technology Services, Division of Systems Management, Public Health Branch

Provided technical and administrative oversight for application development, implementation and maintenance efforts for systems supporting the Department of Public Health and other miscellaneous systems for the Cabinet for Health and Family Services.

Supervised and led a group of 55 employees and contractors consisting of project managers, business analysts, developers and testers.

Led the successful implementation efforts for several large scale web based systems for the Office of the Vital Statistics, State Laboratory, Child and Maternal Health, etc.

Evaluated State employees.

Met with key business partners and stakeholders in helping define project vision and scope documents and project charters.

Applications supported utilized Microsoft based technology a well as Java technology.

July 2002 – January 2005

Systems Consultant IT - Commonwealth Office of Technology, Office of Application Development

Technical lead/Team-lead overseeing the development and maintenance efforts for large scale Revenue systems utilizing ASP .Net, C# and SQl Server as well as several Mainframe systems developed with CICS and DB2.

Helped define business requirements, developed system requirements, architected, designed, developed and implemented many client server and web based systems.

Assigned work to team members and provided oversight over their performance.

Reviewed and approved timesheet for team members. Evaluated state employees.

May 1995 – June 2002

Architect/Technical Lead – Contract Employee for the Commonwealth Office of Technology, Office of Application Development

Met with business partners to help define requirements for automation of manual processes. Analyzed requirements, architected, designed, developed, tested and implemented mainframe (Telon, CICS, IMS DB/DC, DB2 ) based, Microsoft client server and .Net web based ( C#, VB.Net, ASP.Net, SQL server, crystal and Active reports) systems for the Department of Revenue, Kentucky State Police and Election .

Provided post implementation support of mission critical systems.

April 1994 – April 1995

Software Consultant – BDM Technologies

Worked as a senior consultant in the analysis and design efforts for the Missouri State Integrated Welfare Eligibility system utilizing IEF technologies.

September 1991 – March 1994

Software consultant – EDS/CBSI

Designed, developed and implemented the state-wide eligibility system KAMES for the Commonwealth of KY.

September 1989 – August 1991

Software Engineer – Tata Consultancy Services, India

Developed mainframe and client server (PL/I, COBOL and C, DB2, CICS) applications for offshore clients including IBM and General Electrics. Applications included a Patient Management system for IBM Japan.

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