Customer Service Representative

Location:

Posted:

October 03, 2017

Anthony Monterosso

Professional Summary

Customer Service Representative who achieves high levels of customer satisfaction. AWARDS Recognized for long

service achievements and near perfect attendance Gold Coins; Service Excellence

Skills

Cash handling expertise Receiving cash, checks,stock Self-sufficient- my mangers for the pass 28 years have

certificates, bonds,gold bars to process or store in been in New York City NY or Richmond VA offices.

secure vault, Goal-oriented- I always will strive to do my best job and

Advanced clerical knowledge excel,word,PowerPoint look forward to new goals in my job.

Goal-oriented Expertly response clients' questions

and complaints. Identify and communicate promptly

problematic trends to the leadership team. Supervisor

Responsible for end to end duties to team members.

Consistently maintained a constant workflow. Responsible

for annual employee evaluations

Work History

Operations Specialist 08/2006 to 10/2015

AST Equity Plan Solutions –Philadelphia, PA

Investigated and resolved customer inquiries and complaints in an empathetic manner. Receiving all legal documents,

checks deposits for cash & post lapse exercises. Receiving all customers inquiries calls on account, shares, transfer &

sales.

Solved unresolved customer issues. Researching all lost items mailed to Equity Plan Solutions by USPS,UPS,Fedex

& DHL. Generated new account,PIN,ACH,Wire,grant, release,award letters foe over 100 companies .

Adhered to all confidentiality requirements at all times. Scanning & logging in all legal documents received and storing in

encrypted files in in-house systems.

Workflow coordinator for interoffice systems customer service 01/1988 to 08/2006

Corestate,First Union,Wachavia –Philadelphia, PA

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Proceeding

weekly and monthly reports for PA,NJ,DEL,MA & Conn offices.

Solved unresolved customer issues.Answerd phone calls and generated an average of 150 cases each month

Investigated any problems which arose from any cases in my team

arranged outside couriers runs for the Northern Regionsof Wachovia Bank departments & Branches.

Strong leader of customer support staff. Attended all staff meeting with all regional managers for Interoffice System and

Transportations departments on a weekly basis

Education

High School Diploma: 1980

Saint John Neumann High School - Philadelphia, PA