Accounts Receivable Customer Service

Professional Summary

Skills

Work History

Education

SHAWN FEENAN

**** ****** **, ************, ** 19134 • Home: 215-***-**** • Cell: 215-***-**** • ********@*****.*** Accounts receivable Clerk who effectively serves as the first point of contact for employee-related issues. Adept at successfully solving complex problems. Accounting Clerk adept at collaborating with cross-functional departments and personnel. Familiar with GAAP standards and A/P software. Accounts Receivable Clerk who leverages strong organizational, technical and interpersonal skills. Accounting Clerk skilled in problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals. Expertise in invoice and payment transactions

Fixed assets reporting familiarity

Account reconciliation

Invoice coding familiarity

Exceptional organization

Advanced computer proficiency (both PC and Mac)

Superior attention to detail

Accounts Receivable Clerk, 05/1996 to Current

George R Chaby Inc – 1039 N Lawrence St Philadelphia, Pa 19123 Maintained [number]% accuracy in calculating discounts, interest and commissions. Posted receipts to appropriate general ledger accounts. Monitored payments due from clients and promptly contacted clients with past due payments. Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

Balanced monthly general ledger accounts to accurately record cost and month end accruals. Created daily and weekly cash reports for accounting management. Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions. Filed and addressed employee complaints in accordance with company policies and government regulations. Customer Service Agent, 10/1983 to 04/1996

Paper Merchant Inc – Bensalem, pa 19020

Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

High School Diploma: 1979

Northeast Catholic High For Boys - Philadelphia, PA

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