Customer Service, Sales, Marketing, Advertising, Written Communication

Renee S. Gooch

**** ******** ***** **** *******, Ohio 45069 Phone: 513-***-**** E-Mail: ************@*****.*** Skills

Over seven years of experience in the customer service industry, with an emphasis on business, sales, and advertising.

Knowledge within all Google Software, Microsoft Office, and Adobe Cloud software programs.

Background experience in the journalism, communication and public relations industries, with a focus on detailed analytical research and graphic design production.

Education

University of Cincinnati Bachelor of Arts Aug. 2013 May 2017 Major: Journalism Minor: Electronic Media Certificate: Digital Broadcast News Major GPA: 3.7 (Dean’s List recipient) Lakota West High School Aug. 2009 May 2013

Experience

American Ring Source Inside Sales Representative Jan. 2017 Current

• Promote the company’s Custom Design line through cold-call sales and creating relationships with prospect clients.

• Responsible for managing inventory and new product costing.

• Provide strong and knowledgeable customer service skills to walk-in showroom customers. Office of the Provost Public Relations and Communication Intern Aug. 2016 Jan. 2017

• Modernized the Office of the Provost’s web appearance with multimedia elements videos, graphic design, photo galleries.

• Write newsletters, press releases and multimedia articles to promote faculty, staff, student and university-wide events.

• Create promotional videos and material for UC Vice Provost Eileen Strempel’s group called UC Women Lead. AdOhio, Ohio Newspaper Association (ONA) Advertising Intern June 2016 Aug. 2016

• Produced promotional video for AdOhio’s website through the use of Adobe Premiere software.

• Conducted interviews, research and reports published by the ONA and the Ohio Coalition for Open Government.

• Designed multiple sales and marketing collateral, as well as research-driven presentations for AdOhio’s prospect clients. The News Record Managing Editor April 2015 Jan. 2016

• Manage future production budget, newsroom operation and reporter content progress.

• Edit and approve all content for publication.

• Implemented the launch of new website design and smartphone application. The News Record Staff Reporter Jan. 2015 May 2015

• Established strong newsgathering, interviewing, reporting and writing skills through hands-on experience.

• Completed thorough research, fact checks, filling any news holes for accuracy and reader convenience. Met all deadlines. Sartori Foods Company Sales and Marketing Intern Aug. 2013 Nov. 2014

• Networked a close-knit relationship between Sartori and its product distributors.

• Traveled to numerous distributors to help increase product sales revenue by word-of-mouth advertising. Graeters Ice Cream Customer Service Clerk/Team Manager Jan. 2010 Aug. 2013

• Established strong customer service skills at the age of 15. Promoted to a Team Manager within one year.

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