Retail Audit teamlead

Theresa A. Troise

***A Delancey Place

Mount Laurel, NJ 08054

Ph: 856-***-**** – Home 609-***-****

*************@*******.***

Professional Summary

Accomplished, outgoing, friendly and energetic candidate with a strong history of proficiency in management, supervisory and customer service roles, in a retail environment; utilizes exceptional personal and telephone skills to insure customer satisfaction; applies critical thinking to resolve issues.

Demonstrates superior leadership skills with strong organizational skills and prioritization capabilities; superb at multitasking and communication abilities.

Works effectively in a team environment, as well as the aptitude to work independently.

Exceptional personal and telephone skills and solid mathematical skills; experienced at learning new concepts and computer programs quickly while working well under pressure.

Experience

Sam’s Club November 1989 – June 2017

Cinnaminson, NJ

Inventory Auditor and Supervisor 2011 - 2017

Analyze documents to ensure compliance with established procedures.

Analyze problems and anticipated researches; also, use proper resources to get issues resolved.

Improve item retrieval by 75% with the creation of a filing system to ensure critical materials are easily accessible.

Provide team with leadership, motivation, guidance and discipline to consistently identify steps needed to carry out work load as required.

Provide exceptional customer service and effective communication skills, while demonstrating a strong work ethic and paying close attention to details in resolving problems.

Center Section (Interim Assignment) April 2006

Provide high quality Member Service by assisting with locating merchandise, answering questions and explaining product information.

Stock merchandise efficiently, set up appealing displays and maintain a neat and orderly Center section.

Claims Associate (Interim Assignment) January 2006 – April 2006

Performed merchandise returns and maintained the clearance area.

Processed claims and recorded markups/markdowns with accuracy. Also, maintained daily paperwork.

Accounting Associate December 2005 April 2006

Processed currency and checks; generated and analyzed daily reports

Performed register pick-ups and managed change order from the bank.

Communicated effectively all discrepancies, verbally and in writing, to management, associates and members.

Receiving Manager September 2001 – December 2005

Closely supervised a team of 5 employees. Assessed performance and scheduled work hours.

Delegated tasks and maintained a smooth day-to-day operation for the Receiving Department.

Opened the club each day and managed 25+ associates.

Solved problems as they occurted and took disciplinary action when necessary.

Verified all receipts for shipments of merchandise and interfaced heavily with UPS and Federal Express vendors.

Confirmed accuracy of all incoming invoices.

Verifier 1999 - 2001

Checked in and took inventory of all incoming shipments.

Performed data entry information into the computer system for all shipments.

Maintained inventory book to track current levels of merchandise in stock.

Check Out Supervisor 1996 – 1999

Manages a team of 20 cashiers. Assessed performance, trained new staff, scheduled work hours, maintained smooth and efficient operation of the front-end registers.

Solved daily cashier problems and issues.

Responsible for counting the incoming cash, as well as, balancing the day’s transactions.

Various Positions Held 1989-1996

Education

Burlington County College September 1990 – 1991

Various Business Courses – 24 Credits

Willingboro High School

Diploma 1990

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