Customer Service Marketing

Avon L. Alexander Jr.

Upper Marlboro, MD ***********@*****.*** Cell: 703-***-**** pref)

My goal is to establish myself as a lead writer and digital marketer in a fast growing and aggressive company.

Professional Experience

Simplified Services - Lead Writer & Lead Marketing Consultant 07/11 to present

Handle multiple client accounts across various marketing specialties, from social media implementation, to blog and press release writing, to business development and planning seminars for local professionals.

Selected Contributions:

Create original blog and article content to generate website traffic to create traffic for new business.

Design and implement social media strategies using Facebook, Twitter, Youtube, and more

Implement web design updates in order to improve efficiency and client experience

Create and implement overall marketing strategies for new and established businesses

Manage developing new business contacts through cold calling and business meeting.

Develop marketing in both English and Spanish languages

INDEPENDENT LOAN OFFICER Towson, MD 2/05 to 1/10

Managed full business cycle from marketing, to initial contact, to product selection and sale, to closing the sale. Worked independently from home office.

Selected Contributions:

Developed and executed marketing plan for implementation of independent brokerage and lead development.

Conducted extensive web, print, and phone marketing and advertising.

Sold and closed loans in English and Spanish languages

Worked 100% independently on 100% commission – requiring initiative and self-supervision

Conducted all business with ethically and honestly

AT&T Government Account Manager - Oakton, VA 06/01 to 04/04

Handled multi-million dollar accounts for AT&T working with both Federal and State Government agencies. Responsible for handling client contact including sales, billing, collections, and customer service contacts. Selected Contributions:

Spearheaded the new Government Services department within the company – handling accounts from State Government agencies

Lead the department’s collections efforts by designing a collections programs and overseeing implementation

Worked in a customer service based environment, handling multi-million dollar accounts

Served as primary point of contact for various state and federal agencies

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