Office Medical

NEPHTHATIA WILLIAMS

**** ***** ****, #***, *******, NC 27614

Phone: 919-***-****; Email: ***************@*****.***

Expert in legal collections and legal terminology and medical terminology with superior analytical skills applied to contract agreements, data collection and case management.

Excellent oral and written communication skills with proficiency in MS Office.

Broad knowledge and experience in administrative and accounting activities.

Ability to multi-task and work under deadline pressure.

TECHNICAL SKILLS

Microsoft Office Programs- Word, Excel, PowerPoint, Access. WordPerfect, Microsoft Outlook Internet- Mozilla Foxfire, Adobe, KB Quattro, IDX Host, HissProd, Various hospital based systems, Maestro EPIC (PRISM), EPIC Purchasing System, GE Web, Prism, Transcriptionist, Accounts Payable, PeopleSoft, Time slips, GroupWise, Blackboard, Westlaw, Lexis Nexis, Hein Online and other research resources. Eyenet/Optix software. MedHub, Amion. Typing 65-70 words per minute. Office equipment such as faxes, copiers, printers, scanners and computers.

PROFESSIONAL EXPERIENCE

Duke University Medical Center 2015-Present

Staff Specialist

With minimal supervision, provide a high level of administrative support to residents and two program directors in the Department of Medicine. Meet support needs of the two program directors related to their teaching and scholarly work, as well as assisting the office staff with approved purchasing, expense reimbursements, order all office supplies and coffee, and handle other items of a general administrative nature.

Distribute announcements and other materials to faculty, staff and students, as directed.

Establish file systems that are logical and provide for easy access by those who need a particular set of files.

Schedule and coordinate meetings, conference calls and appointments as directed.

a. Reserve rooms, arrange for audio visual needs, order food, gather material and prepare other meeting materials as needed.

b. Confirm attendance for functions.

Complete all verification of training form request for past and current residents.

Process faculty and staff procurement and out-of-pocket charges and reconcile

with bank statements. (Duke@Work)

CME – contact scheduled speakers to obtain disclosure information, obtain registration code for conferences in ETHOS, and provide registration code to speakers and attendees in PowerPoint slides.

Optum/Connextions 2014-2015

Customer Care Representative-CVS Caremark/United Healthcare Rep

Assisted customers on inbound calls as their prescription benefit manager working in a call center environment.

Provided customers with prescription benefit information, assisted customers, pharmacies and providers office with claims and authorizations for medications and medical equipment and supplies.

Luxottica/LensCrafters 2014-2015

Retail Sales Associate-Part Time

Assist customers with the purchase of glasses and contact lenses by reading eyeglass and contact prescriptions and helping them to determine the best lens option.

Educate customers on lens products and use digital measurement equipment to accurately calculate pupil distance and seg heights and pull lenses for one hour service.

Duke Temps

Duke Medical Center-Orthopedic Dept 2013-2014

Staff Assistant

Provided clerical and administrative support in a clinical setting to physicians, clinicians, mid-level providers and staff to facilitate the smooth operation of a medical office.

Responsible for answering phones preparing and sending emails and telephone encounters in Maestro EPIC from patients, pharmacist, physicians, nurses, physical therapist, and other external personnel to be routed to triage nurses and providers.

Responsible for posting surgeries, scheduling preoperative appointments and contacting patients with surgical information and brochures regarding upcoming orthopedic procedures.

Responsible for providing academic support to provider as well. Maintaining calendar, travel arrangements, arranging academic and clinical meetings and appointments with hospital personnel and outside vendors.

Fletcher Allen Health Care 2012-2013

Given Health Care

Practice Support Specialist

Provided clerical and administrative support in a clinical setting to physicians, clinicians, mid-level providers and staff to facilitate the smooth operation of a medical office.

Responsible for answering phones through phone tree system, preparing and entering messages and encounters in Prism system from patients, pharmacist, physicians, nurses, VNA staff members, and other external personnel to be routed to triage nurses and providers.

Responsible for front desk duties, checking and checking out patients. Responsible for referral orders, prior authorization and precertification through insurance providers for internal and external service providers and specialty offices and/or medications.

Scheduled all return appointments and made referrals to other physicians. Served as liaison to insurance companies to verify insurance information and pre-authorization claims for inpatient and outpatient procedures. Used CPT and ICD9 coding for billing.

Duke University School of Law, Durham, North Carolina 2009-2012

Duke Law School

Staff Assistant

Prepared, proofread and edited manuscripts for publication, Formatted documents using appropriate legal citations rules for footnotes and endnotes. Created merge documents for mass mailings.

Performed legal research for cases and articles using the Law Library, legal research programs and the Internet. Develop Excel spreadsheets to organize data and perform mathematical calculations.

Prepared and distributed teaching materials, order textbooks and post articles and other reading material on Blackboard.

Tracked and recorded activities and speeches and updated curriculum vitae. Maintain electronic file folders and paper files for each faculty member.

Prepared reimbursement forms and ensure reimbursements and procurement card purchases are processed in a prompt manner.

Maintained record of work completed by accurately recording tasks in Timeslips.

Dorough & Dorough, LLC Decatur, Georgia 2004-2009

Community Association Law

Paralegal

Prepared warning letters and other documentation involved in civil litigation. Prepared form complaints, declarations and other basic pleadings involving covenant enforcement and collection of assessments.

Drafted forbearance agreements, consent orders, and other legal instruments. Filed documents with the court, and performed legal research.

Responded to homeowner complaints and inquiries. Utilized technical information to make an independent decision and recommendation to the supervising attorney.

Processed payments, prepared correspondence, memoranda of law, and other documents. Maintained accurate record of work performed for billing clients.

Emory University Atlanta, Georgia 2004-2005

Department of Medicine

Secretary Sr

Handled complex administrative duties in support of research staff, faculty and research laboratories.

Ordered laboratory supplies through Emory purchasing system and tracked orders and account information using an Excel database.

Created and updated tables and biosketches associated with research for training grant submission. Submitted manuscripts and grants electronically.

Maintained travel itineraries and ensured supervisors were prepared for scheduled meetings.

Reviewed invoices and receipts from students, faculty and staff prior to submitting them for approval by appropriate managers. Processed travel reimbursements and payments to vendors, staff and study participants.

Performed all human resources related duties: input data from timesheet bubble forms into PeopleSoft, processed on-demand checks. Processed new employee information for ID9 forms, direct deposits, and HRAF forms.

University of Vermont Burlington, Vermont 2001-2004

Department of Surgery

Technical Secretary II

Provided academic support to eight physicians. Transcribed a high volume of handwritten and,dictated material such as, manuscripts for books, articles, minutes, grant proposals and publications into electronic format.

Also prepared slides and other highly technical materials for publication and presentation.

Updated and revised curriculum vitaes, biosketches and other documents required for submission for reappointment and tenure track processing.

Prepared, proofread and edited memos, created Powerpoint presentations and correspondence for physicians.

Made travel arrangements for the physicians, coordinating their schedules with the clinical offices for national conferences. Arranged academic appointments and meetings.

Coordinated departmental events. Worked with caterers, travel agents and in-house personnel to ensure successful events.

Also made travel arrangements and accommodations for visiting speakers and processed honorariums.

EDUCATION AND TRAINING

Ashford University 10/15-04/17

San Diego, CA

Master’s Degree of Arts in Organizational Management with specialization in Human Resource Management, Graduated with Honors, May 2017

University of Phoenix 4/04-5/06

Marietta, GA

Bachelor’s Degree of Science Criminal Justice, Graduated with Honors, May 2006

Community College of Vermont 1/01-6/03

Burlington, Vermont

Associates Degree in Liberal Arts, June 2003

Jacqueline K. Onassis High School for International Careers 9/94-6/98

New York, NY

International Business Diploma, June 1998

References: Available upon request.

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