Technical Writer Project
Resume:
Summary of Qualifications
Meets with key stakeholders to elicit and write business requirements in both Agile and Waterfall methodologies. Writes user stories, sub-tasks, and business requirements in online tool. Participates in Scrum meetings and leads them when needed. Uses online tool to share presentations or screens, and creates wireframes for screen mockups. Writes cheat sheets, release notes, and other documents for end users. Has over 15 years of experience writing and/or editing the following content:
Business Requirements
Presentations
Online Content
User Stories
Roadmaps
Training Videos
Wireframes
Release Notes
Training Scripts
Reports
Cheat Sheets
User Guides
Workflow Diagrams
Spreadsheets
Blog Posts
Software Expertise
JIRA
MS Word
MS Project (Basics)
Confluence
MS Excel
Camtasia Studio
WebEx
MS PowerPoint
WordPress (Basics)
SnagIt
MS Lync
HTML (Basics)
Adobe Professional
Serena Business Manager
MS Visio
MS SharePoint
RoboHelp (Basics)
WinZip
SAP BusinessObjects (Basics)
MS Access (Basics)
MicroStrategy (Basics)
Professional Skills
Business Analysis
Writing
Meets with key stakeholders to elicit relevant requirements.
Adds business value by writing clear and understandable content for end users.
Writes user stories and business requirements. Uses appropriate online tool to enter requirements for the team, such as a Scrum board.
Researches application information by going into Development, QA, UAT, and Production environments to capture screens and write accurate steps.
Participates in Scrum meetings to communicate progress and obtain business feedback.
Creates diagrams, flowcharts, tables, and other types of graphics for user-friendly presentation of data.
Produces presentations to communicate critical information to executives and team members.
Captures step-by-step screens for procedures. Adds callouts to highlight specific screen areas.
Creates business workflows and wireframes for screen mockups using software tools.
Writes frequently asked questions (FAQs) for extranet site for business partners.
Enters information in project backlogs for future development.
Creates and publishes procedures online for user groups to access on the intranet.
Project Management
Testing
Works with team members to create a project plan and updates the plan when information changes.
Uses test cases to test specific application functions in Development, QA, UAT, and Production environments.
Coordinates tasks with other team members to meet project milestones and deadlines.
When defects found, captures screens and steps and records information in appropriate software tool.
Edits roadmaps and supporting documentation for key management stakeholders in PMO.
Communicates defects to team members and re-tests software after defect resolutions are applied.
Professional Experience
Sr. Tech. Writer with BA/QA Role
ESPN, IT, Project Management Office, Bristol, CT, Fall 2014-Spring 2017
(Project Employee with Project End Date)
Wrote business requirements, user stories, and procedures in an Agile environment. Researched and wrote business case for six new money-saving reports. Performed testing to ensure software met business needs. Wrote end-user documentation for many applications, including BI reports and universes, CRM, and in-house software. Created process workflows and wireframes. Created training videos and FAQs for extranet site with over 1000 users.
Technical Writer
(Contractor)
Apex Systems, Inc., East Hartford, CT, 2013-2014
Client: ESPN, Bristol, CT
Wrote numerous end-user guides, quick reference guides, and cheat sheets for a variety of applications for Finance, Ad Sales, Affiliate Sales & Marketing, Programming, and Human Resources, which impacted hundreds of users. Agile methodology used on some projects.
Product Architect/
Allscripts, Inc., Farmington, CT, 2008-2012
Sr. Tech. Writer
Improved products by recommending changes to facilitate ease of use by clients. Communicated product improvements to internal and external clients. Established high-quality standards for client-facing information to provide accurate content and consistent service. Wrote 10 large user guides for 7 modules and 2 versions of a healthcare IT application developed in an Agile/Scrum environment. Updated documentation and wrote many release notes. Wrote a reports user guide.
Technical Writer
(Contractor)
Edge Technology Services, Inc., Middletown, CT, 2007-2008
Client: ESPN, Bristol, CT
Applied knowledge of technical specifications and user interface to write user guides for Network Control System (NCS) applications. Wrote monthly NCS Release Notes.
Technical Writer
(Contractor)
Enherent Corp., Windsor, CT, 2006-2007
Client: MassMutual Financial Group, Enfield, CT
Communicated with SMEs and managers to gather information and write data clean-up guides for two insurance policy administration systems (to prepare for conversion to new system).
Technical Writer
Open Solutions, Inc. (OSI), Glastonbury, CT, 2005-2006
Wrote and edited end-user procedures, module manuals, system updates, and enhancement documents for integrated software solution with 20 applications.
Technical Writer
(Contractor)
TEKsystems, Inc., Meriden, CT, 2003-2005
Clients: Webster Bank, Bristol, CT; Pfizer, Groton, CT
Worked with a team to develop IT security procedures as part of security hardening project for commercial bank. Wrote application documentation.
Technical Writer
(Contractor)
Modis IT, Inc., Meriden, CT, 2002-2003 and 2005
Clients: ING, IT Management Dept., Hartford, CT; OSI, Glastonbury, CT
Documented various aspects of an Operational Data Store project. Documented technical meetings to ensure important project decisions were noted and disseminated.
Sr. Information
CSG Systems, Inc., Open Systems Tech. Info. Dept., Englewood, CO, 2001-02
Developer
Wrote end-user documentation for customer care and billing software. Updated numerous training materials including exercises, presentations, and instructor’s guides.
Technical Writer
Arrival Communications, IT/IS Dept., Highlands Ranch, CO, 2000
Wrote methods and procedures document, troubleshooting guide, and user’s guide for dialer software. Created lessons learned log to improve responses to system-wide crises.
Technical Writer/ Consultant
Intelligo, Inc., Littleton, CO, 2000
Client: Rhythms NetConnections, Inc.
Edited and wrote user’s guide for intranet product. Edited business requirements documents.
Education
Bachelor of Arts Degree, Connecticut College, New London, CT
Summa Cum Laude; Majors: Government and Urban Studies
Member, Phi Beta Kappa and Pi Sigma Alpha Honor Societies
Member, International Institute of Business Analysis® (IIBA) Pro. Society & Hartford chapter
Certified Scrum Product Owner® (CSPO®) Professional from Scrum Alliance (member)
Earned the Entry Certificate in Business AnalysisTM (ECBA TM) from the IIBA
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