Profile

Passionate and driven, results focused professional with excellent communicative, analytical, organizational, time and project management abilities;

Forward thinker, self-starter, creative, highly resourceful and hard-working individual who enjoys collaborating within an entrepreneurial environment that is culturally stimulating, fast-paced, mission-driven and results-driven;

Possesses demonstrated proactive approaches and emotional maturity to problem-solving;

Able to gather, review and disseminate information to diverse audiences using very strong written and oral communication skills;

Enthusiastic team-player with very strong interpersonal skills and the ability to build relationships with stakeholders.

Recent Achievements

Deepened business acumen through the understanding of health insurance and property and casualty Insurance industries, as well as, policies and regulatory compliance requirements, agency contracting policies, legal requirements, communications and brand awareness;

Consolidated communication skills through successfully translating policies and regulations into easy to understand and concise processes and workflows.

Work Experience

EMC Insurance Group, Des Moines, Iowa – May 2016 to present

Claims Compliance Specialist

Conduct compliance ethics and control through forensic financial investigation;

Receive industry regulation guidelines of business conduct and divulge to the Claims Compliance Team with specific emphasis on regulations within the Property and Casualty industry;

Ensure conformity with federal and state laws and helped coordinate compliance audits and insurance examinations;

Assist in training personnel on policies and procedures.

Wellmark Blue Cross & Blue Shield, Des Moines, Iowa - August 2011 through May 2016

Compliance, Licensing & Contracting Specialist

Conducted research and investigation on business practices, background checks and licensing requirements;

Monitored activities to assess compliance risk, identifies instances of non-compliance;

Implemented process workflow; developed, and reviewed written processes for the Compliance Team;

Reviewed and appointed new retail agencies and agents;

Generated bi-monthly reporting on active agencies and agents listing;

Assisted General Agencies, Retail, Sub-Retail Agencies and appointed agents in achieving conformance with legal and business requirements;

Ensured that agencies and agents follow compliance with applicable State laws and industry standards and regulations;

Overviewed Agent of Record and Change of Assigned Agent applications.

RFP Coordinator June 2013 – December 2014

Developed strategic outcomes for Request for Proposals (RFP) and Request for Information (RFI) by writing and editing appropriate content and providing solutions to meet specific marketing communication needs and align with corporate guidelines and policies, Health Care Reform, Manages, organizes, RFP and RFI responses and processes, which includes completion and delivery of comprehensive, strategic, and customer focused proposal responses that successfully illustrate Wellmark’s value proposition in the employer group insurance market;

Managed the coordination, tracking, execution and reporting of market surveys from external governing bodies and Blue Cross and Blues Shield plans;

Coordinated complex projects throughout the entire project lifecycle which requires developing, updating, and maintaining project work plans, charts and reports and producing project reports for various levels of leadership;

Communicated and interacts with subject matter experts and stakeholders throughout the entire company and at all level of management to gather data and information needed for the project’s completion and integrates content in a meaningful, flowing manner to exhaustively satisfy the scope of the project;

Gathered competitive intelligence through the utilization of web tools, discovery analysis and processes;

Acted as site steward for the team’s SharePoint page, coordinating content editing as well as architecture.

Administrative Assistant III June 2011 – June 2013

Assisted the director of operations in project planning and daily activities;

Organized and coordinated meetings, maintained and coordinated calendars and prepared meeting agendas;

Organized and coordinated outreach and external relations efforts; and oversaw confidential projects;

Exercised ability of good judgment in a variety of situations, with excellent written and verbal communication, administrative, and organizational skills, and successfully exercised the ability to maintain a realistic balance among multiple priorities;

Worked independently on projects, from conception to completion, and demonstrated strong skills in working under deadlines by handling a wide variety of activities and confidential matters with discretion;

Facilitated communication between the Director’s office and internal departments; demonstrating leadership to maintain trust and support with senior management staff;

Gathered information, prepared and coordinated materials for technical projects. Compiled project and expense reports, designed charters, logs and spreadsheets, updated and debrief leaders on changes, compiled minutes and followed-up on action items. Created, maintained and updated the projects status reports;

Provided general administrative support, ad hoc reports, charts, PowerPoint presentations, spreadsheets, project plans and summaries, Visio documents and other as needed;

Proofread material for conferences, workshops, and any other outside events and in-house meetings;

Scheduled in-house and outside events as needed, and received vendors at the Des Moines headquarters;

Scheduled and prepared domestic and international travel arrangements as needed, as well as travel expense reports;

Assisted Director in the transition of a new role, providing support in the creation of staffing models, and participated in defining strategy sessions on Health Care Reform within the Quantum Team;

Prepared performance evaluation documentation for submission to Human Resources Department.

State of Iowa – State Court Administrator’s Office, Judicial Branch, Des Moines, Iowa November 2010 July 2011

Administrative/Project Assistant

Performed as administrative/project assistant, and grant writer for the education department at the State Court Administrator’s Office, Judicial Branch of the State of Iowa;

Designed and developed training material for the Education Department – Iowa Children’s Justice and Iowa Accountability Program;

Coordinated and researched Grants projects compiling, application and submission;

Reviewed legal documentation, researched demographics and statistics, edited and proofread. Handled confidential and critical information for the department’s Internal Affairs;

Supervised and documented editing of the final project presentation;

Responsible for file maintenance, organization and updating of the departmental archive.

SACMI, SC, Bologna Italy -June 2001 – June 2010

Executive Assistant

Provided high-level administrative support for the company CFO and executives and handled highly confidential information;

Traveled with and assisted the CFO and executives during International showcases. Helped facilitate contract negotiations, acted as interpreter/liaison during meetings and negotiations, welcomed customers onsite and coordinated their daily schedules by providing on-site and off-site support, organizing business dinners, cultural and touristic travels where accompanied customers and assisted with interpreting and cultural insight;

Managed all administrative responsibilities for the home office, US and Asian locations;

Managed and maintained executives’ business calendars and itineraries, coordinated extensive domestic/international travel arrangements, coordinated meetings and conference calls and prepared presentations and meeting materials;

Researched, compiled, assimilated and prepared confidential and sensitive documents, and briefed the executive regarding contents;

Reviewed, proofread, and edited documents prepared for the executive's signature.

Set up and maintained office files and kept correspondence and reports available for reference and efficient operation of the office, typed and maintained office records, typed and edited all correspondence, processed and maintained travel expenses reports, process/tracking of legal invoices, set up and maintained all departmental file, managed and prioritized multiple projects in a highly productive manner;

Recommended actions to be taken on office expenditures such as equipment and supply needs as well as assist in preparation of the office budget;

Acted as chief interpreter and conference coordinator on site for the Company at international trade exhibitions such as NPE – Chicago, METPACK Essen Germany; PET International Shanghai China; Karachi Expo Pakistan;

Chief translator for the US, Europe, South East Asia, China markets;

Coordinated national and international tradeshows for the company with on–site supervision;

Managed client, consultant, sales and service lists for various business marketing campaigns

Education:

University of Edinburgh, Scotland, U.K.

Bachelor Degree of Arts in English literature and language studies, minor in sociology.

Computer Proficiency:

Proficient in Microsoft Office Professional 2016, SharePoint, Workday,DocuSign, Attus, SQL, RTMS, CRM, Facets, Visio, SAP R/3, Citrix, Optum GeoAccess Software, Qvidian, Read-iris Pro Corporate.

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