Customer Service Representative

Carol Mayo

*** ********** ***.

Cadiz, Ky. *****

Cell: 270-***-****

E-Mail: ********@*****.***

Professional Summary:

I have experience in data entry, Customer Service, supervising others, time management, working on and with a team, paying close attention to detail, record keeping, filing and typing. I have been out of the workforce for many years caring for my disabled husband who passed away in Aug. of 2014. Though I've been out of the workforce, I found many opportunities to engage all of my skills that I had learned in the workforce. As you may know, when you have a family to take care of you must work as a team, and pay very close attention to detail. I have 1 child still living at home and 6 grandchildren so time management and supervising skills also come into play quite often. Also, with paying bills and managing a budget I used my math skills, record keeping, filing and typing skills on a regular basis.If you are looking for someone with a strong family background, hard working and eager to learn and join your team, I'm the one. I look forward to hearing from you.

Skills:

Strong client relations

Exceptional communication skills

MS Windows proficient

Quick learner

Creative problem solver

Trusted key holder

Proficient in cash management

Multi-line phone talent

Typing

Filing

Record keeping

Languages:

English: Native

Work History

Transcom

June 2017 to July 2017

Tier 1 Tech Supp/Customer Service

My main responsibilities include:

Asking customers probing questions

Interacting with and managing a variety of customers

Worked with single and multi-line phones

Communicating with empathy, confidence

Managing cases using knowledge base resources

Time and Stress management

Working remotely/from home

customer retention

Escalation process

Troubleshooting

February 2016 to April 2016

Afni, Inc

Call Service Representative

My main responsibilities include.

handling inbound customer calls while using a computer terminal to research and resolve billing inquiries, educating customers on our.

product and service offerings and troubleshooting service and/or equipment issues.

September 1995 to March 1998

Communicare Inc Elizabethtown, Ky

Residential Supervisor

Assisted mentally and physically challenged individuals in daily living, ie showering, dressing, getting ready for work, dispensing meds, cleaning,cooking ect.

Assisted manager in implamenting new or different strategies/programs.Kept daily log.

Administered medications and kept medication log.helped individuals in managing money.

Performed first aid/CPR if and when necessary.

Communicated with individuals families as to the progress/condition of individuals.

Responsible for company credit card for purchases.

Earned management trust by serving as key holder.

Politely assisted customers in person and via telephone.

June 1999 to September 2000

Lakeview Nursing Facility Morgantown, Ky

Certified Nurse Assistant

Assisted elderly/disabled individuals with bathing, eating, dressing, setting up.

Changed bed linens.

Turned some individuals from side to side at 2 hour intervals.

kept daily logs.

Obtained and recorded patients vitals i.e bloodpressure, temperature, heart rate, oxygen level, resperations...etc..

Save a LotGrocery

cashier

Main Responsibilities:

operated a cash register

Balanced Cash register at end of shift

assisted customers

Stocked groceries, cleaned store.

Education

2000 Bowling Green Technical School Kentucky,

Certificate nurse aide

July 1985 Butler Co. High School Morgantown, Kentucky

High School, GED General and Business

General and Business

Hobbies

My hobbies include,spending time and caring for my family.

Spending time with friends.

Going to church.

Watching movies, eating out or grilling out at home with family and friends.

Helping for others.

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