Sales Customer Service

Brittney Blackledge

**** ***** ****** *********, ******** 21216 443-***-**** ******************@*******.***

Objective

To obtain a position within an organization that offer career enhancement

Core Qualifications

Seven years of Proficiency in Patient Care

Twelve + years of Customer Service Experience

Two years of Management Training

Computer Literacy

Inventory Management

Four + years in Sales

Professional Experience

Johns Hopkins HealthCare Glen Burnie, Maryland

Customer Service Representative

October 2015-present Under minimal supervision, ensure customer satisfaction by providing timely and accurate information when responding to customer inquiries. Must provide thorough and detailed documentation of inquiries and resolutions coordinates with other team members and departments to obtain solutions to customer inquiries. The ability to understand and navigate multiple healthcare technology databases; such as IDX, MC400, Tela, Image Silo, MSR, WMT, ABF, etc. is required in order to make appropriate decisions regarding claims, patient records and provider data, and/or financial determination. Must demonstrate a basic understanding of medical terminology and medical coding; ICD9, ICD10 and CPT, in order to navigate healthcare databases effectively. Must possess and demonstrate excellent verbal and written communications skills in order to interact with all levels of customers both internal and external. Possess an understanding of health care environment. Sensitivity to confidential information and adherence to HIPPA regulations. Must have through knowledge of supported medical plan, including COB’s eligibility requirement, coverage requirements, and enrollment issues. Must have understanding of medical and pharmacy coding in order to navigate and resolve claims issues, including denials and adjustments for explanation to members. Must work closely with physician’s offices (providers) to provide verification of coverage, answer questions regarding claims issues, claims appeals, authorizations and verifications of coverage for both medical and pharmacy.

Genesis Staffing Services Towson, Maryland

Geriatric Nursing Assistant

February 2017-July 2017 Provided personal care and services such as assistance with activities of daily living, obtained vital signs, weights, and other resident information as necessary, provided non-resident services such as washing wheelchairs and cleaning resident areas in compliance with infection control procedures, made routine rounds on each assigned resident in accordance with established procedures, promptly communicated any significant changes in behavior or condition to supervisor and performs other duties as assigned

St. Elizabeth Rehabilitation and Nursing Center Baltimore, Maryland

Geriatric Nursing Assistant-Elder Associate

November 2014 - February 2017 Provided personal care and services such as assistance with activities of daily living, obtained vital signs, weights, and other resident information as necessary, provided non-resident services such as washing wheelchairs and cleaning resident areas in compliance with infection control procedures, made routine rounds on each assigned resident in accordance with established procedures, promptly communicated any significant changes in behavior or condition to supervisor and performs other duties as assigned

FutureCare Canton Harbor Baltimore, Maryland

Geriatric Nursing Assistant

September 2011 - November 2014 Provided personal care and services such as assistance with activities of daily living, obtained vital signs, weights, and other resident information as necessary, provided non-resident services such as washing wheelchairs and cleaning resident areas in compliance with infection control procedures, made routine rounds on each assigned resident in accordance with established procedures, promptly communicated any significant changes in behavior or condition to supervisor and performs other duties as assigned

Glen Burnie Health & Rehabilitation Center Glen Burnie, Maryland

Geriatric Nursing Assistant-Resident Care Specialist

February 2010 - July 2010 Provided personal care and services such as assistance with activities of daily living, obtained vital signs, weights, and other resident information as necessary, provided non-resident services such as washing wheelchairs and cleaning resident areas in compliance with infection control procedures, made routine rounds on each assigned resident in accordance with established procedures, promptly communicated any significant changes in behavior or condition to supervisor and performs other duties as assigned

Wal-Mart Owings Mills, Maryland

Cashier/Sales Associate

February 2007 - October 2008

Trained as a pharmacy technician, assisted customers to merchandise, maintained a clean and orderly work environment, maintained merchandise on shelves, restocked sales floor as needed greeted customers as they entered store, advised customers on merchandise, collected cash, credit, and debit payments

Things Remembered Woodlawn, Maryland

Sales Associate

October 2005 - July 2006

Met sales quota daily, maintain excellent daily sales, greeted customers as they entered store, advised customers on merchandise, engraved customers merchandise, calculated shift sales, collected cash, credit, and debit payments, was responsible for inventory management of entire store, maintained orderly and clean store, restored merchandise as needed

McDonalds Baltimore, Maryland

Crew Chief

December 2004 - October 2006

Balanced registers, calculated shift sales, supervised crew and crew trainers, trained crew members to perform job tasks efficiently, managed the floor, serviced customers their orders, prepared food and orders, prepared food on grill and table, maintained orderly and clean workplace, restocked food and materials as needed, worked every shift, collected cash, credit, and debit payments

Creative Benefits, Inc. Woodlawn, Maryland

Administrative Assistant

June 2004 - August 2004

Maintained client's files, created new files for new clients, filed all clients’ files, calculated account payables

Education/Certification

Lansdowne Senior High School Baltimore, MD

Finance/ Diploma

August 2002 –June 2005

The Community College of Baltimore County Catonsville, MD

Nursing

Transferred

August 2004 – December 2012

Baltimore City Community College Baltimore MD

CNA/GNA #A00103731

June 2009 - December 2009

Nursing

August 2013-present

Sojourner Douglass College Baltimore, MD

Certified Phlebotomy Technician (CPT) #725*-**-****

February 2011- July 2011

American Heart Association-Heartsaver First Aid CPR AED Certified

Achievements/Awards/Affiliation

Awarded Perfect Attendance April 2016

Award of Kudos exceeding customers standards

Award for EXCEPTONAL AVAILAB ILITY Standards

Future Business Leaders of America (FBLA)

Special Recognition Certificates

Honor Roll Certificates

Perfect Attendance Certificates

In 37th edition of Who’s Who among American High School Students Book

In 38th edition of Who’s Who among American High School Students Book

In 39th edition of Who’s Who among American High School Students Book

A member of Super Teen After School Program

FutureCare’s Employee of the Month for May 2011

FutureCare’s Employee of the Month for April 2014

References

Available upon request

Contact this candidate