Manager Customer Service
Resume:
Rex L. Deal
**** *. **** ****, #*** Anaheim, Ca *2804
Phone: 714-***-**** E-Mail: *******@*********.***
Experienced Manager in Operations, Warehouse, Inventory Control or Purchasing. Extensive background in managing B2B distribution for mid-sized companies. Hard worker, Hands on Manager, Adept at creating cost savings across all categories.
Experience
RGE Motor Direct, Inc. City of Industry, Ca 03/2017-09/29/2017
Warehouse Manager
E-Commerce Distribution Center, laid off as business dropped.
Managed a warehouse staff of 20 including 3 supervisors plus ADP payroll
Including shipping, receiving, rma/qa.
Expanded storage, racking in the 150,000sf warehouse.
Wrote Job descriptions, duties and responsibilities along with SOP’s.
Reviewed employee’s schedules, with changes to cut OT by 50%.
Zodiac Aerospace, Huntington Beach, CA 03/2015-12/5/2016
Warehouse Manager
$2BB Aerospace Company, laid off in restructure, after company lost 2 large contracts.
Organized the move of Warehouse from LA to Huntington Beach.
Completely reorganized over 4,000 SKU’s during the move.
Saved company $700,000 on freight cost by Shipping Ocean to Thailand.
Managed inventory $12MM by lot number and expiration date.
Managed a warehouse staff of 18 plus ADP payroll time keeping for employees.
Including shipping, receiving, cycle counting and pulling and staging raw material for production.
Trained all personnel on procedure and policy.
Captek Softgel Int’l Cerritos, CA 2012-2015
FDA registered and ISO 9001 certified company
Inventory Control Manager
$70MM contract manufacturer for Vitamin/Nutraceutical Industry.
Organized the 100,000 sf Warehouse for better efficiency.
Saved company $300,000 on freight cost.
Managed inventory to 99.99% financially and 98+% accuracy.
$10,000,000 inventory plus Customer Supplied raw materials.
Trained all personnel on procedure and policy.
Required to maintain SOP’S pertaining to responsibilities.
Work closely with Customer Service, Planning, and Purchasing to coordinate information flow and prioritize activities.
Conduct all customer physical inventory counts.
Responsible for two warehouses, personnel including Supervisors as direct reports. Conduct performance reviews and disciplinary actions as needed.
Assure compliance regarding GMP audits.
Developed a cycle count program and record maintenance that allowed no Physical Inventory for the past 2 years.
Freedom Imaging Anaheim, CA 2005-2011
Purchasing/Logistics/Customer Service/Warehouse Manager
$15MM medical supply company, providing imaging and surgery products for hospitals, medical offices, etc.
Logistics, scheduling deliveries and service technicians’ daily.
Reviewed policies, procedure, contracts and inventory.
MAS 90 Computer program
Set par levels, reorder points, source vendors for new product and pricing
Oversee receiving, warehousing for proper storage, including refrigeration
Managed contracts, rebates and medical surgical product lines
Oversee Distribution and processing of all vendor returns
Operated forklift as needed
Managed and trained warehouse personnel.
Rex L. Deal
3050 W. Ball Road, #212 Anaheim, Ca 92804
Phone: 714-***-**** E-Mail: *******@*********.***
Merry X-Ray Chemical Corp Orange, CA 1996-2005
Operations Manager
$150MM medical supply company, providing imaging and surgery products for hospitals, medical offices, etc.
Supervised and evaluated 30 employees
Logistics, scheduling deliveries and service technicians’ daily.
Purchased all inventory and specialty items direct from a manufacturers rebate system
Sourced vendors for best price, quality and delivery
Handled extensive searches to worldwide locations for specialty obscure items requested by customers
Conducted monthly physical inventories of approximately 1,000 different products on hand, which also required knowledge of thousands of catalog products
Resolved customer problems, questions and complaints daily
Handled emergency orders and service situations
Negotiated service contracts with hospitals throughout Southern California
Wrote, interpreted and managed government contracts
Oversaw the maintenance of structures, equipment and vehicles
Ensured that safety inspections of vehicles were conducted every 90 days
Handled inside sales, accounts receivable, and payroll
Expanded computer system from one PC to a network of 7 PC’s
Helped develop and implement a fully automated system for inventory accounts receivable, customer data base, sales and purchasing
Modified/expanded systems and procedures to accommodate branch’s growth from $3 million to $15 million in annual sales
Expanded the 40,000sq.ft. to 80,000sq.ft. warehouse for greater efficiency due to growth
References:
Available Upon Request
Certifications/Software
APICS: CPIM – Courses 2011-2012
Member ID #1788678
Certificate of Exemption, Drug Wholesaler # EXC 20263
Board of Pharmacy-State of California 07/18 expiration
Microsoft Office, Access, Mas90, Syspro, LN and M3.
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