Customer Service Insurance

** * ******* * **. A pt *

Brooklyn, N Y * ****

347-***-**** cell

***********@*****.***

Wanda G arcia

Objective

Employment w ith e stablished c ompany t hat i s d edicated t o t he s atisfaction o f i ts c lients. Advancement i n responsibilities a nd j ob t itles w ithin a n e mployee o riented c ompany. Experienc

e

Mount S inai H ospital, N ew Y ork, N Y 2016-2017 Internship

Scanned documents, entered patient information into computer, answered phones, faxed and copied documents, p repared s urgical c harts.

Tel-Call, I nc., N ew Y ork, N Y 2014-2016

Telephone O perator

Manage very high call volume on multiple phone system for message delivery. Highly skilled and comfortable communicator. Recorded incoming messages and located clients, including but not limited to: doctors, lawyers, and m anagement o ffices f or m essage d elivery. P rocess o rders f or Z abar’s. Oliver S taffing, B rooklyn, N Y 2014-2014

Temporary T elephone O perator

Responsible for all caller’s inquiries and questions, and ensure customer satisfaction. Assist callers with heat and hot water complaints for the City of New York. Direct calls to the appropriate department when needed. Make p roxy s olicitation c alls t o s tockholders f or D odge & C ox F unds. New D irections, B rooklyn, N Y 2011-2012 Receptionist f or P sychiatric & S ubstance A buse P rogram Provide excellent customer service. Reliable, punctual and professional. Welcome patients by greeting them in person or on the telephone; answer or refer inquiries. Direct patients by maintaining employee and department directories; giving instructions. Verify client insurance information and enter client data into the company database. S chedule a ppointments f or c lients. Animal C are a nd C ontrol, N ew Y ork, N Y 2009-2011 Animal C ontrol O fficer

Interface with the public, entering all client and animal information into the Animal Care and Control database. Respond to client inquiries and complaints, distribute relevant health, safety, and legal information. Work well under pressure and fast learner. Receive and processed daily cash and credit card payments. Reported all animal b ites a nd u nusual i llnesses t o t he D epartment o f H ealth. Messages P lus, I nc., N ew Y ork, N Y 2 007-2009 Telephone O perator

Provide customer service to callers outside or during hours for a variety of businesses, including doctor’s offices, hospitals and insurance companies. Excellent English verbal, written and reading skills. Relay verbal messages. Record and deliver messages. Call the appropriate person requested by caller. Page individuals and informed them of message. Refer callers to emergency numbers, if necessary. Date stamp time of call and record in computer. Accept orders of Conde-Naste and Mathematics Tools. Serve as dedicated operator for all ASPCA c alls, a nd u pdate i nformation o n A SPCA P IDI s ystem a s w ell a s p rocess d onations. Noah’s C ollectors G allery, H artford, C T 2002-2006 Assistant M anager

Responsible for the daily operation of the gallery. Maintain sales and inventory records, receive and process large amounts of cash and credit card payments, respond to customer inquiries and complaints, and ensure a professional e nvironment. T eam p layer w ho w orks w ell w ith o thers. Education

New Y ork C areer I nstitute, A ssociates D egree 2014-2016 State U niversity o f N ew Y ork, C ertificate i n M icrosoft O ffice S uite 2 006-2007 Hartford H igh S chool, G ED 1990-1991

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